Switching Between Multiple Calls; Viewing Multiple Calls - Cisco 7961G Phone Manual

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call you want to switch to is not
automatically highlighted, use the Navigation button to scroll to it.
If you want to...
Switch between calls on
one line
Switch between calls on
different lines
Switch from a
connected call to
answer a ringing call

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your
call-handling efforts.
In standard viewing mode, your phone displays calls as follows for the highlighted line:
• Calls with the highest precedence and longest duration display at the top of the list.
• Calls of a similar type are grouped together. For example, calls that you have interacted with are
grouped near the top, and calls on hold are grouped last.
You can use these additional methods to view multiple calls on multiple lines:
If you want to...
View calls on another
line
See an overview of line
activity (one call per
line)
30
Then...
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
Any active call is placed on hold and the selected call is resumed.
Press for the line that you are switching to.
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
Press Answer, or if the call is ringing on a different line, press
active call is placed on hold and the selected call is resumed.
Then...
1. Press .
2. Immediately press the line button
Press for the highlighted line.
The phone to switches to call overview mode, displaying only one call per
line. The displayed call is either the active call or the held call with the
longest duration.
To return to the standard view, press
button.
.
, then immediately press the line
. Any
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