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Cisco 7937G Manual

Unified ip conference station for cisco unified communications manager 6.0
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See also: Administration Manual
Cisco Unified IP Conference Station
7937G Phone Guide for Cisco Unified
Communications Manager 6.0
INCLUDING LICENSE AND WARRANTY
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 7937G

  • Page 1 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 3 Forward all calls Press the CFwdALL softkey. Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners.
  • Page 4 Join Join other calls already on a line to create a conference MeetMe Host a Meet-Me conference Message Set up, check, or listen to voice messages more Display additional softkeys New Call Make a new call Park Park a call and display it PickUp Answer a call ringing in your group...

  • Page 5: Table Of Contents

    Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Viewing Multiple Calls Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...
  • Page 6 Transferring Calls Forwarding All Calls to Another Number Making Conference Calls Understanding Types of Conference Calls Starting and Joining a Standard Conference Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Conference Station Storing and Retrieving Parked Calls Using a Shared Line Understanding Shared Lines...
  • Page 7 Understanding Additional Configuration Options Troubleshooting Your Conference Station General Troubleshooting Viewing Conference Station Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...
  • Page 8 OL-11559-02...

  • Page 9: Getting Started

    This guide provides you with an overview of the features available on your Cisco Unified IP Conference Station 7937G. You can read it completely for a solid understanding of your conference station’s capabilities or refer to the table below for pointers to commonly used sections.

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current conference station documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ You can access international Cisco websites from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Refer to these sections for information about the impact of power outages and other devices on your...

  • Page 11: Cisco Product Security Overview

    A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. contact us by sending email to export@cisco.com. Accessibility Features A list of accessibility features is available upon request. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 If you require further assistance please...

  • Page 12: Connecting Your Conference Station

    Connecting Your Conference Station Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and tables to connect the conference station.
  • Page 13 You can connect optional external microphones. See the graphic below. Connecting an Optional Third-Party Wireless Microphone Kit You can connect an optional third-party wireless microphone kit. See the graphic below. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...
  • Page 14 Connecting Conference Station Using an Optional External Power Source If you connect the conference station to the network using an external power source, you must use a power interface cable and an external power supply. These items are optional and are not included in the conference station package.

  • Page 15: Registering With Taps

    You might need to enter your entire extension, including the area code. After the conference station displays a confirmation message, hang up. The conference station will re-start. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...

  • Page 16: An Overview Of Your Conference Station

    An Overview of Your Conference Station Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.
  • Page 17 Ends your current call. Volume Up button Raises the volume of the speaker (off-hook) and the ringer (on-hook). Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Voice Message Connected (Ringing/Connecting) For more information, see...
  • Page 18 Item Description Volume Down Lowers the volume of the speaker button (off-hook) and the ringer (on-hook). Mute button Toggles the Mute feature. 10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items. 11 Redial button Dials the most recent number you called. 12 Directories button Toggles the Directories menu.

  • Page 19: Understanding Lines Vs. Calls

    You have put the call on hold. See Remote-in-use Another phone that shares your line has a connected call. See Shared Line, page Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Using Hold and Resume, page Using a...

  • Page 20: Understanding Display Screen Features

    Understanding Display Screen Features You can use the following graphic and table to see what your conference station display screen looks like with active calls and feature menus open. Item Description Conference Displays the current time, date, and number (directory number) of your station conference station.

  • Page 21: Choosing Menu Items

    Press Exit. Pressing Exit from the top level of a menu closes the menu. feature menu Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Applications (Messages, Settings, and Services). Directories (Missed Calls, Placed Calls, Received Calls,...

  • Page 22: Understanding Feature Availability

    Understanding Feature Availability Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. Contact your support desk or system administrator for information about feature operation or availability. OL-11559-02...

  • Page 23: Basic Call Handling

    Dial from a call log • If you make a mistake while dialing, press << to erase digits. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Then... Press to go off-hook, and then enter a number.

  • Page 24: Placing A Call-Additional Options

    Placing a Call—Additional Options You can place calls using special features and services that might be available on the conference station. See your system administrator for more information about these additional options. If you want to... Speed Dial a number Dial from a corporate directory on the conference station...

  • Page 25: Answering A Call

    You can hold and resume calls. If you want to... Put a call on hold Remove a call from hold Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Then... Press or EndCall. Press EndCall. If necessary, remove the call from hold first.

  • Page 26: Using Mute

    Tips • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the Hold icon: Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute either in conjunction with the conference station or the external microphones.

  • Page 27: Transferring Calls

    Set up call forwarding on your conference station Cancel call forwarding on your conference station Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Then... 1. From an active call, press Transfer. 2. Enter the target number.

  • Page 28: Making Conference Calls

    If you want to... Verify that call forwarding is enabled on your conference station Set up or cancel call forwarding remotely Tips • Enter the call forward target number exactly as you would dial it from the conference station. For example, enter an access code or the area code, if necessary.

  • Page 29: Starting And Joining A Standard Conference

    • Depending on how the conference station is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Starting or Joining a Meet-Me Conference Call, page 1.

  • Page 30: Starting Or Joining A Meet-Me Conference Call

    Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number. If you want to... Start a Meet-Me conference 1. Obtain a Meet-Me conference station number from your system Join a Meet-Me conference End a Meet-Me conference Then...

  • Page 31: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for the Cisco Unified IP Conference Station 7937G depending on your call-handling needs and work environment. Speed Dialing Speed Dialing allows you to enter an index number or select a conference station screen item to place a call.

  • Page 32: Picking Up A Redirected Call On Your Conference Station

    Picking Up a Redirected Call on Your Conference Station Call PickUp allows you to answer a call that is ringing on a coworker’s conference station by redirecting the call to your conference station. You might use Call PickUp if you share call-handling with coworkers.

  • Page 33: Storing And Retrieving Parked Calls

    When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 see Park.)

  • Page 34: Adding Yourself To A Shared-Line Call

    Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. The Privacy feature also prevents coworkers from barging your calls. See Others from Viewing or Barging a Shared-Line Call, page Note The maximum number of calls that a shared line supports can vary by conference station.

  • Page 35: Preventing Others From Viewing Or Barging A Shared-Line Call

    If you want to... Notify your system administrator about a suspicious or harassing call Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Then... 1. Press Private. 2. To verify that Privacy is on, look for the feature-enabled...

  • Page 36: Using Cisco Extension Mobility

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a conference station as your own. Once you log in to EM, the conference station adopts your user profile, including the conference station line, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 37: Changing Conference Station Settings

    Changing Conference Station Settings You can personalize your Cisco Unified IP Conference Station 7937G by adjusting the ring type and volume, the display screen, and voice message indicators. Customizing Rings and Message Indicators You can customize how the conference station indicates an incoming call and a new voice message.

  • Page 38: Customizing The Conference Station Display Screen

    Customizing the Conference Station Display Screen You can adjust the characteristics of your conference station’s display screen. If you want to... Then... Change the display 1. Choose screen contrast 2. To adjust the contrast settings, press Up or Down. 3. Press Save. Change the language on 1.

  • Page 39: Using Call Logs And Directories

    – – – Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 > Missed Calls, Placed Calls, or Received Calls. Each log stores , and then press Clear. This erases all records in all logs.

  • Page 40: Directory Dialing

    Directory Dialing Depending on configuration, the conference station can provide both corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on the conference station. Corporate Directory is set up and maintained by your system administrator. • Personal Directory—Personal contacts and associated fast dial codes that you configure and access from the conference station and your User Options web pages.

  • Page 41: Using Personal Directory On Your Conference Station

    3. Press Edit to modify a name or email address. (You may need to press the more softkey to see Edit.) If necessary, choose Phones to modify a phone number. 4. Press Update. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 > Personal Directory (exact name can vary).
  • Page 42 If you want to... Then... Add a new PAB entry 1. Access Personal Directory, and then choose Personal Address Book. 2. Press Submit. 3. Press New. (You may need to press the more softkey to see New.) 4. Use the conference station keypad to enter a name and email information.
  • Page 43 • Use the numbers on your keypad to enter characters on your conference station screen. Use the Navigation buttons on your conference station to move between input fields. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...

  • Page 44: Accessing Voice Messages

    Note Your company determines the voice message service that the Cisco Unified IP Conference Station 7937G system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to...

  • Page 45: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Conference Station 7937G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your conference station.

  • Page 46: Using Personal Directory On The Web

    Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from the conference station. See Note Directory on Your Conference Station, page Using Your Personal Address Book on the Web...

  • Page 47: Configuring Fast Dials On The Web

    3. Check the checkbox next to the fast dial entry you want to delete. 4. Click Delete Selected. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 create a PAB entry, see the preceding section.

  • Page 48: Using The Address Book Synchronization Tool

    Tips • You can create up to 500 fast dial and PAB entries. • When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled “Raw” in your User Options web pages. The entry does not display a configurable text label and does not have a matching entry in your PAB.

  • Page 49: Setting Up Conference Station Services On The Web

    (such as stock quotes and movie listings). You must first subscribe to a conference station service before accessing it on the conference station. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Accessing Your User Options Web Pages, page...
  • Page 50 This section describes how to configure conference station services using your User Options web pages. To access your User Options web pages, see If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2.

  • Page 51: Controlling User Settings On The Web

    User Options web pages Change the language (locale) for the conference station screen Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 Accessing Your User Options Web Pages, page Then do this after you log in...

  • Page 52: Controlling Line Settings On The Web

    Controlling Line Settings on the Web Line settings include call-forwarding, voice message indicators, ring types, and line text labels that you set up for your conference station. Note • You can set up call forwarding directly on the conference station. See Calls to Another Number, page •...
  • Page 53 Note 5. Click Save. Note Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 the Audible Message Waiting Indicator Policy drop-down list. If you turn the message indicator on, and you have a new voice message, you will hear a stutter dial tone when you place a call.

  • Page 54: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking items in a web browser. Your system administrator must set up this feature for you. If you want to... Then... Use Cisco WebDialer 1.
  • Page 55 Make Call page. This page appears by default after you click a conference station number in a Cisco WebDialer-enabled online directory. • Disable Auto Close—If selected, prompts Cisco WebDialer to display the Hang Up page. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...

  • Page 56: Understanding Additional Configuration Options

    Understanding Additional Configuration Options Your system administrator can configure your Cisco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs and work environment.
  • Page 57 Cisco Extension Mobility Service. station number and settings to a shared conference station. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 For more information... Using AutoAnswer, page Using Cisco Extension Mobility, page...

  • Page 58: Troubleshooting Your Conference Station

    Troubleshooting Your Conference Station This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G. General Troubleshooting This section provides information to help you troubleshoot general problems with the conference station. For more and detailed information, see your system administrator.

  • Page 59: Viewing Conference Station Administration Data

    • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 > Settings > Network Configuration, and then navigate to >...

  • Page 60: Cisco One-Year Limited Hardware Warranty Terms

    Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 61 Cisco, contact your Cisco Sales and Service Representative. Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0...
  • Page 62 OL-11559-02...

  • Page 63: Index

    8–10 call forwarding, setting up from conference station 19–20 forwarding, setting up from web logs 15, 31 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 park PickUp CallBack caller ID call-handling calls answering barging...
  • Page 64 See also barge Cisco Extension Mobility 16, 28 Cisco Unified Communications Manager Address Book Synchronizer User Options web pages 37–47 Cisco Unified IP Conference Station 7937G. See conference station Cisco WebDialer, using 16, 46–47 conference calls 20–22 conference station buttons 8–10...
  • Page 65 LED indicators, about lines and call forwarding 19, 44 call states for Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 compared to calls description of icons for number of calls supported on ring types for...
  • Page 66 about accessing using from conference station using from web page 38–39 Park parked call, retrieving 17, 25 password, changing Personal Address Book. See PAB personal directory about using from web page 38–40 using on conference station PickUp PIN, changing placed calls, viewing placing calls, options for 15, 16 power...
  • Page 67 User Options web pages 37–47 voice mail settings, changing volume, adjusting for ringer warnings, safety web-based services, setting up WebDialer, using 16, 46–47 wireless microphone kit, graphic Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 29, 44–45...
  • Page 68 OL-11559-02...
  • Page 70 Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the...

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