Cisco 7937G - Unified IP Conference Station VoIP Phone Administration Manual page 6

Contents
Monitoring the Conference Station Remotely
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C H A P T E R
Troubleshooting and Maintenance
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C H A P T E R
Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0
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Accessing the Web Page for a Conference Station
Disabling and Enabling Web Page Access
Device Information
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Network Configuration
8-4
Ethernet Information
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Device Logging
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Streaming Statistics
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Viewing Call, Device, and Network Information
Using Ping
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Resolving Startup Problems
Symptom: The Conference Station Does Not Go Through its Normal Startup Process
Symptom: The Conference Station Does Not Register with Cisco Unified Communications
Manager
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Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Cisco Unified Communications Manager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Conference Station with Cisco Unified Communications Manager
Symptom: Conference Station Unable to Obtain IP Address
Conference Station Resets Unexpectedly
Verifying Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying Voice VLAN Configuration
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
General Troubleshooting Tips
Resetting or Restoring the Conference Station
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
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OL-11560-01 Rev. B0