Troubleshooting A Sas Controller Or Sas Raid Controller - Dell PowerEdge HX574 Hardware Owner's Manual

If the hard drive functions properly in the original bay, the drive carrier
could have intermittent problems. Replace the hard-drive carrier. See
"Getting Help" on page 181.
If the hard drive functioned properly in another bay but does not function
in the original bay, the SAS backplane has a defective connector. See
"Getting Help" on page 181.
8 Check the cable connections inside the system:
Turn off the system, including any attached peripherals, and
a
disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 67.
b
Verify that the cable connections between the SAS backplane and the
c
controller card are correct. See "Installing a SAS Controller Card" on
page 114.
Verify that the data cables are securely seated in their connectors.
d
Verify that the power connector on the SAS backplane is securely
e
seated in its connector.
Close the system. See "Opening and Closing the System" on page 67.
f
Reconnect the system to the electrical outlet, and turn on the system
g
and attached peripherals.
If the problem persists, see "Getting Help" on page 181.
Troubleshooting a SAS Controller or SAS RAID
Controller
NOTE:
When troubleshooting a SAS or SAS RAID controller, also see the
documentation for your operating system and the controller.
Problem
• Error message indicates a problem with the SAS or SAS RAID controller.
• SAS or SAS RAID controller performs incorrectly or not at all.
Troubleshooting Your System
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