Section 4 Troubleshooting And Repair; Service - NEC IMAGE P100E Service Manual

Section 4
Troubleshooting and Repair
This section provides information on maintaining, troubleshooting and repairing Image
P90E and Image P100E computers.

SERVICE

NEC service and information telephone numbers are listed in Table 4-1.
Table Section 4-1 NEC Service and Information Telephone Numbers
Service
To order NEC spare parts
To order options in the U.S.
To access the NEC Electronic Bulletin Board
System (BBS)
To down load files - provides software drivers
and the latest ROM BIOS for flash ROM
computer systems
NEC Service
Listen to the voice prompt and select the appropriate menu to reach
one of the following departments.
Information Center - literature, dealer locations, sales leads, response to ads
NASC (National Authorized Service Centers) Administration - new dealer service
authorization/warranty claims
NSRC (National Service Response Center) - questions other than products, spare parts
or technical support
Service Contracts
TAC (Technical Assistance Center) - technical support for NASC and NEC sales
representatives only
TSC (Technical Support Center) - technical support for everyone else
FastFacts™ - automated service that sends
the latest information about NEC products to
the fax machine 24 hours a day
Canadian Inquires
Call
In the U.S., call 1(800) 632-4525
Local Sales Office
1(508) 635-4706 (see "Setting System Parameters"
in Section 2)
1(508) 635-4706 (see "Setting System Parameters"
in Section 2)
In the U.S., call 1(800)632-4525
In the U.S., call 1(800) 366-0476
Outside the U.S., call 1(708) 860-9500, Ext. 2621
1(416) 795-3554