Structural Concepts HARMONY HMO5153R User Manual page 3

SHIPMENT CONDITION / DAMAGE DISCOVERED DURING DELIVERY or UNCRATING / SHORTAGES
1. Shipment Condition
Before and during unloading, check all equipment for damage.
•
2. Damage Discovered During Delivery
3rd Party Carrier: Describe damage on freight bill and obtain signature of
•
driver. Carrier will supply necessary claim forms. If these steps are not
taken, carrier may refuse your claim.
Prepaid and Add: Contact carrier (and follow same procedure as with
•
3rd party carrier). Also contact Structural Concepts at 1-800-433-9489.
3. Risk of Damage When Case is NOT Uncrated at Installation Site
Uncrating equipment at a facility OTHER THAN the installation site may
•
result in SEVERE DAMAGE to unit when transporting to final
destination.
Structural Concepts strongly recommends that equipment ONLY be
•
uncrated at installation site.
4. Damage Discovered After Uncrating
3rd Party Carrier: Contact carrier within 10 days of delivery for their
•
procedures; retain all packaging. If these steps are not taken, carrier
may refuse your claim.
Prepaid and Add: Contact carrier (and follow same procedure as with
•
3rd party carrier). Also contact Structural Concepts at 1-800-433-9489
within 10 days of delivery.
5. Shortages
If a shortage exists (and it is the responsibility of Structural Concepts)
•
call 1-800-433-9489. Structural Concepts will acknowledge shortages
within 10 days from receipt of equipment.
If a shortage involves the carrier, notify carrier immediately and request
•
an inspection.
3