Product Warranty - tecan RESOLVEX M10 96 Operating Manual

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Product Warranty

The RESOLVEX™ M10 96 is warranted for 90 days from the date of installation that the unit will
be free from defects in materials and workmanship. Warranty repairs will be made given that the
product has not been abused or tampered with by persons other than repair personnel authorized
by Tecan SP. It is constructed primarily of stainless steel and anodized aluminum. Other
materials include silicone rubber, polyethylene, and polypropylene. The controls and gauges are
not solvent resistant. Some components, including the column seal, may be replaceable under
the warranty. For out-of-warranty repairs, the cost of replacement materials, service time and
shipping (if applicable) will be billed accordingly. Should there be any technical problems with the
RESOLVEX™ M10 96, please contact Tecan SP Technical Support at (+1) 626-962-0010 (option
5) for further assistance.
Spare parts or replacements beyond the warranty period for such components as collection trays,
manifold column seals, and plumbing items are available. Contact Tecan SP Customer Service
for current options and pricing at (+1) 626-962-0010 (option 3).
Should the RESOLVEX™ M10 96 need to be returned or shipped back to Tecan SP, a Certificate
of Decontamination form must be submitted prior to shipping the unit. Please contact Tecan SP
Customer Service at (+1) 626-962-0010 (option 3) for more information on returning or shipping
the unit to Tecan SP.
TM
Operating Manual for RESOLVEX M10 96 & M10 96 XT P/N 278-2036 Rev C Page 9/19