About Symposium Call Center Server - Nortel Call Center Server Installation And Maintenance Manual

Getting started

About Symposium Call Center Server

Introduction
Symposium Call Center Server provides a call center solution for varied and
changing business requirements by offering a suite of applications that includes:
call processing
agent handling
management and reporting
networking (for Meridian 1 PBX/Nortel Communication Server 1000
systems only)
third-party application interfaces
Symposium Call Center Server uses a client/server architecture, which
distributes call routing and management capabilities among processors to make
the best use of system resources.
Components
Symposium Call Center Server uses a client/server architecture, with
functionality distributed among various components. The major components of
Symposium Call Center Server include
the server computer—Responsible for functions such as the logic for call
processing, call treatment, call handling, call presentation, and the
accumulation of data into historical and real-time databases. This server
computer runs under Windows Server 2003 (Enterprise or Standard).
the client —A graphical user interface to the server. Client computers are
used to administer the server and to monitor call center performance. Nortel
offers two versions of the client software:
Symposium Web Client application—This web-based client application
provides a means to configure the server and monitor call center
performance through a web-based interface.
Symposium Call Center Server client application (Classic client)
the switch—Provides telephony services and voice network connectivity.
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Standard 7.02
Symposium Call Center Server