Nortel Call Center Server Installation And Maintenance Manual page 41

July 2007
Applying patches
When you apply a patch or a Service Update to a coresident server, always refer
to the readme file that accompanies the new software for instructions on
installing the update and, in particular, guidelines on whether a server restart is
required. The impact of the upgrade for the coresident system is always
documented in the readme file.
Backing up and restoring a coresident server
To keep data synchronized between Symposium Call Center Server and
Symposium Web Client on a coresident server, you must ensure that whenever
you back up one application, you also back up the other at the same time. You
can schedule an online backup on the Symposium Call Center Server and
separately schedule a Symposium Web Client online backup to run at the same
time.
Nortel does not provide a single backup utility that lets you back up and restore a
coresident server. However, you can use a third-party backup solution to perform
a full backup and restore of a coresident server. You must first take the server
offline before performing a backup using a third-party utility.
Converting a standalone server to a coresident server
If you have a standalone installation and you want to convert it to a coresident
server, you cannot install Symposium Web Client on top of a standalone
installation. This is because the registry entries and system requirements for a
coresident installation differ from a standalone installation.
To convert a standalone installation to a coresident server, you must first perform
a platform migration of the standalone server. Back up the database, uninstall the
server software, and then install the Symposium Call Center Server software on
the original server, making sure you select "upgrade" instead of "new
installation." Then, make sure you select the coresident option when installing
Symposium Call Center Server. For more information on how to do a platform
migration, see Chapter 11, "Migrating a Release 5.0 server to a new platform,"
on page 767.
Installation and Maintenance Guide for Windows 2003
Installation overview
41