Nortel Call Center Server Installation And Maintenance Manual page 398

Upgrading from Release 4.0 to 5.0 on a new server
The remote backup process begins. This can take from 30 minutes to 3
hours to complete, depending on the size of your database, the speed of
your computer, and network traffic. Leave the Command Prompt window
open so you can see the backup completion message.
6 Wait until the following message appears in the Command Prompt window:
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Database backup is complete.
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The backup log for your backup is located here.
d:\Nortel\Mig42\backup.log.txt
Please examine it for errors.
7 Navigate to d:\Nortel\Mig42 and open the file backup.log.txt. If your
database backup was successful, the log contains the following lines of
text:
[SERVER MESSAGE]:Backup Server: 3.42.1.1: DUMP is
complete (database cbc).
[SERVER MESSAGE]:Backup Server: 3.42.1.1: DUMP is
complete (database blue).
[SERVER MESSAGE]:Backup Server: 3.42.1.1: DUMP is
complete (database master).
This database backup log does not have any errors or
warnings.
8 Do one of the following:
If your database backup log contains the text in the previous example,
your backup was successful.
If your database backup log contained any messages or errors, this
could indicate a problem with the backup. Navigate to the folder
D:\Sybase\install and open the file backup.log.txt. This file may indicate
the source of the problem. Retry the backup and check the backup log
again. If there are still messages or errors, contact Nortel product
support.
Note: If you begin a second database backup before the first backup is
finished, the system may not function properly. In this case, you must
terminate both backup processes.
398
Standard 7.02
Symposium Call Center Server