Additional Troubleshooting - Ricoh P7575 Operating Instructions Manual

Troubleshooting

Additional Troubleshooting

Troubles related to the printer functions.
Problems
Strange noise.
No e-mail received when
an alert occurs, and after
resolving an alert.
Error notification e-mail
was received, but no error-
solved e-mail is received.
Alert Resolving is set for
sending e-mail, but no
Alert-resolved e-mail is
sent.
Alert Occurrence and Alert
Resolving are set for send-
ing e-mail, but while no
Alert Occurrence mail is re-
ceived, Alert-resolved e-
mail is received.
Solutions
If a supply was recently replaced or an option installed in the area
the strange noise is coming from, check the supply or option is
properly installed. If the strange noise persists, contact your sales
or service representative.
Access the printer through the Web browser, log on as an Admin-
istrator on the Web Image Monitor, and then confirm the following
settings in [Auto E-mail Notification]:
• Device E-mail Address
• Groups to Notify
• Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
Access the printer through the Web browser, log on as an Admin-
istrator on the Web Image Monitor, and then confirm the settings
of the SMTP server in [E-mail].
If the power is switched to standby before the e-mail is transmit-
ted, the e-mail will not be received.
Check the e-mail address set for the destination.
Check the printer's operation history using the Web Image Moni-
tor's System Log menu in [Network]. If the e-mail was sent but not
received, it is possible the destination was incorrect.
Also check the information concerning error mail from the e-mail
server.
Check e-mail is set for sending using the Web Image Monitor's [E-
mail Notification] at the time the error was fixed.
Click the [Edit] button of [Detailed Settings of Each Item] in [E-mail No-
tification], and set [Notify when error:] to [Occurs & Fixed] on the dis-
played screen.
If the power of the main unit is turned Stand by after an Alert oc-
curs, the Alert is resolved during the time the power is off: no Alert-
resolved e-mail is sent.
Alert-notification e-mail is not sent if the problem is resolved be-
fore sending. However, an Alert-resolved e-mail is sent.
106