Additional Troubleshooting - Ricoh SP 3400N Operating Instructions Manual

Additional Troubleshooting

Problems
Strange noise is heard.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
The [Alert Messages] settings on
Web Image Monitor or Smart
Organizing Monitor are config-
ured to send alert e-mail, but e-
mail is not arriving.
When no date information is in-
cluded in sent e-mail, the mail
server has a malfunction.
The printer is not detected after
you click [Search Network Printer]
in Smart Organizing Monitor.
Note
❒ If the printer is still not operating satisfactorily, contact your sales or service
representative. Consult with the store where the printer was purchased for
information about the location of sales or service representatives.
If a supply was recently replaced or an option in the area the
strange noise is coming from, check the supply or option is
properly attached. If the strange noise persists, contact your
sales or service representative.
• Confirm the [Alert Messages] settings on Web Image Mon-
itor or Smart Organizing Monitor.
• When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
• Check the e-mail address set for the destination. If the
e-mail was sent but not received, it is possible the desti-
nation was incorrect. Also check error mail information
from the e-mail server.
After changing the setting, turn the printer's power off and
then back on again.
Make the setting for obtaining time information from the
SMTP server. For details, see Software Guide.
The SNMP community name is not correctly configured.
Open Smart Organizing Monitor or Web Image Monitor and
set [Get community:] to "public".
Additional Troubleshooting
Solutions
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