Page 1
Service manual revision Paper path Transmit/receive Retrofit information Product Safety Other (Firmware) Tier 2 This RTB has been issued to announce the firmware release information for the MD-A1b Version Effective Date File size Note August 10 , 2013 -Forced update* 3.0.1...
Page 2
PAGE: 2/5 Reissued:2-Jul-13 Model: Date: MD-A1b(P3000) 06-Mar-12 .: RE0A0001g *: Forced Update A Forced Update means that any device that connects to the server after the “Effective Date” shown above must update to the latest “Forced Update” version before holding a videoconference.
Page 3
PAGE: 3/5 Reissued:2-Jul-13 Model: Date: MD-A1b(P3000) 06-Mar-12 .: RE0A0001g Version Modified Points or Symptom Corrected Additional functions: - Display Contact names during a meeting You can choose whether to display the contact names during a meeting When you use this feature, your Contact names are displayed in the screens of all meeting participants.
Page 4
PAGE: 4/5 Reissued:2-Jul-13 Model: Date: MD-A1b(P3000) 06-Mar-12 .: RE0A0001g Additional functions: - Video Connection Check This feature was added to the Menu list as “Connection Check”, and allows the user to do a connection check without having to use any other device.
Page 5
PAGE: 5/5 Reissued:2-Jul-13 Model: Date: MD-A1b(P3000) 06-Mar-12 .: RE0A0001g 1.3.1 Symptom corrected: Several minor bugs were fixed. Additional functions: Supports connection to newly established Data Center (North America). 1.2.2 Symptom Corrected: - A DNS time-out occurs (improvement) - The volume is lowered when the external microphone speaker is used...
Page 6
PAGE: 1/2 Model: Date: No.: MD-A1b 06-Mar-12 RE0A0002 Subject: Prepared by: Cursor Indicator Disappear when initial set-up Shingo Ishizu From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
Page 7
PAGE: 2/2 Model: Date: No.: MD-A1b 06-Mar-12 RE0A0002 CAUSE Software bug SOLUTION Temporary: Turn the machine OFF/ON, and then do the initial set-up again. Permanent: The firmware will be modified and then released in March 2012.
Update the firmware in another network environment, where the bandwidth is broader and more stable. For example, bring the customer’s MD-A1b to your office, perform the update there, and then return the MD-A1b to the customer. Note: The firmware will be modified to avoid this symptom, and is planned for a March...
Page 9
PAGE: 1/2 Model: Date: No.: MD-A1b(P3000) 31-May-12 RE0A0004 Subject: Prepared by: How to determine the cause when repairing S. Ishizu From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
Page 10
PAGE: 2/2 Model: Date: No.: MD-A1b(P3000) 31-May-12 RE0A0004 No.4 Symptom Action The PC Screen Share drive 1. Boot up the device and check whether the PC is not displayed Screen Share drive is displayed in the Contacts screen.
Page 11
PAGE: 1/1 Model: Date: No.: MD-A1b(P3000) 20-May-15 RE0A0005 Subject: Prepared by: Parts Catalog Correction Y. Hayashi From: VC Products Support Sec., Solution Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...