Obtaining A Return Authorization Number; Returning The Console; Returning Handpieces; Ordering Replacement Parts - Integra cusa excel User Manual

CUSA Excel Ultrasonic Surgical Aspirator System User's Guide

Obtaining a Return Authorization Number

Call the Integra Service Center (refer to Integra Service Center in this
section) to obtain a Return Authorization Number. Have the following
information ready when you call:
• Hospital/clinic name/customer number
• Technician's name
• Telephone number
• Department/address, city, state, and zip code
• Model number
• Serial number
• Description of the problem
• Type of repair to be done.
Attach a tag with this same information to the equipment when you ship
it for service.

Returning the Console

Notice
To avoid product damage, use proper packaging materials and packing
procedures when preparing the console for shipment. Failure to return product in
this manner may void your warranty.
To protect the console from damage during shipping, use the original
packaging materials. For instructions on packing the console properly,
refer to the CUSA EXcel System Service Manual or contact your Integra
representative for help.

Returning Handpieces

Clean, disinfect, and sterilize a handpiece before you package it for
shipping.
Package a handpiece to protect the handpiece and handpiece cable
connector from damage.
Package each handpiece in a separate packaging container.

Ordering Replacement Parts

When ordering replacement parts for equipment, include this
information:
• Model number (located on the CUSA EXcel system rear panel)
• Serial number (located on the CUSA EXcel system rear panel)
• Part number.
Return Equipment for Service
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