Table of Contents
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Table 7-38
Issues, possible causes, and fixes (continued)
Items
(1) Touchpad on/off button
(2) Touchpad
The following steps are for authorized service providers/technicians.
Network connectivity (RJ-45 jack)
Use this information to troubleshoot network issues.
Table 7-39
Issues, possible causes, and fixes
Items
Symptoms
●
Unable to find networks (yellow bang)
●
Connection dropouts
●
Slow performance
Network connectivity wireless (WLAN)
Use this information to troubleshoot wireless connectivity issues.
Table 7-40
Issues, possible causes, and fixes
Items
Symptoms
●
Unable to find networks (yellow bang)
●
Connection dropouts
●
Slow performance
140
Chapter 7 Troubleshooting guide
Procedures
Troubleshooting steps
1.
Ensure touchpad on/off light is not amber (disabled). Double tap to enable.
2.
Verify whether touchpad device is listed in Device Manager > Mice and other
pointing devices.
3.
Install the latest touchpad driver.
4.
Adjust touchpad settings (Control Panel > Mouse).
5.
Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool (f2>
Component Tests > Mouse Test > Pointer Test & Drag and Drop Test).
1.
Check the touchpad cable for damage or a loose connection, and then reseat the
touchpad cable.
2.
If issue persists, replace the touchpad and verify the change.
Procedures
Possible causes
Network source, cable, connection, RJ-45 (network) jack, driver, settings.
Troubleshooting steps
Quick Check: verify the network status lights that supposed to flash when
there is network activity.
Procedures
Possible causes
Network source, cable, connection, wireless module, driver, settings.
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Table of Contents
Troubleshooting
