HP z560 Limited Warranty

Hp z560: warranty.
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Limited Warranty and Support Guide
HP Digital Entertainment Center
Before contacting the HP Customer Support Center, it's important to have the following
information handy.
Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and
Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard
at the same time.
Model Number: ____________________________________________________________________
System (Product) Number: ___________________________________________________________
Serial Number: _____________________________________________________________________
Software Build Number: _____________________________________________________________
Operating System: __________________________________________________________________
Purchase Date: _____________________________________________________________________

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   Summary of Contents for HP z560

  • Page 1

    Limited Warranty and Support Guide HP Digital Entertainment Center Before contacting the HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.

  • Page 3: Table Of Contents

    Don’t Forget to Register! ...14 Where to Get Help... 15 Software Support ...15 HP Total Care ...15 When Should I Contact HP Total Care Support and Services? ...16 If Necessary: Get Repair...16 Protect Your Investment ...16 Recovering from Software Problems... 17 System Restore...18...

  • Page 4: Hardware Limited Warranty

    Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.

  • Page 5: Exclusions, Exclusive Remedy, Limitation Of Liability

    HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement.

  • Page 6: Limited Warranty Period, Types Of Warranty Service

    Under the terms of pickup and return service, HP will pick up the defective unit from your location, repair it, and return it back to your location. HP will incur all repair, logistics, and insurance costs in this process.

  • Page 7: Options And Software Limited Warranties

    HP employees or subcontractors; (c) subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support; (d) ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible;...

  • Page 8: Software Technical Support, Contacting Hp, End-user License Agreement

    (b) Hewlett-Packard Company (“HP”) that governs your use of any Software Product, installed on or made available by HP for use with your HP product (“HP Product”), that is not otherwise subject to a separate license agreement between you and HP or its suppliers.

  • Page 9

    Recovery Solution. Any software recovery solution provided with/for your HP Product, whether in the form of a hard disk drive-based solution, an external media-based recovery solution (e.g., floppy disk, CD or DVD) or an...

  • Page 10

    Software Product or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.

  • Page 11: Declaration Of Conformity

    DECLARATION OF CONFORMITY Supplier’s Name: Hewlett-Packard Company Supplier’s Address: Hewlett-Packard Company 10500 Ridgeview Court Cupertino, CA 95014 declares, that the product(s): Product: Personal computer Model Number(s): S0000, SR1000, SA4000, m000, m1000, m5000, d1000, a000, t000, x5000, w1000 series. a1000, t3000, d4000, w5000, m7000, z500, s7000. Product Options: All, (including refurbish) conforms to the following product specifications:...

  • Page 12: Operating Specifications, Regulatory And Safety Information

    Wanneer deze leeg zijn, moet u ze niet weggooien maar inleveren als Klein Chemisch Afval (KCA). 200-240V , 2A or 3A Materials Disposal This HP product contains the following materials that require special handling at end-of-life: • Mercury in the fluorescent lamp in the display LCD. •...

  • Page 13: Fcc Regulatory And Safety Information, Energy Star Compliance

    FCC Regulatory and Safety Information (USA Only) Federal Communications Commission (FCC) Radio Frequency Interference Statement WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 14: Additional Safety Information

    Canada Department of Communications (DOC) Notice Telephone Connection The Canada Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The department does not guarantee the equipment will operate to the user’s satisfaction.

  • Page 15: Laser Safety Statement

    WARNING: Your PC is provided with a voltage select switch for use in a 115 or 230 V system. The voltage select switch has been pre- set to the correct voltage setting for use in the particular country/region where it was initially sold.

  • Page 16: Support Information, Don't Forget To Register

    Ctrl+Alt+S keys on the keyboard (at the same time). You can also find this information on a printed label inside the Personal Media Drive bay on the front of the HP Digital Entertainment Center. Registration is quick and easy, and it offers: •...

  • Page 17: Where To Get Help, Software Support, Hp Total Care

    HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your product’s Help and Support Center for the fastest...

  • Page 18: When Should I Contact Hp Total Care Support And Services, If Necessary: Get Repair

    Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site at http://www.hp.com/recycle to find out how easy it is...

  • Page 19: Recovering From Software Problems

    Help and Support. • Application and Driver Recovery. If the problem with the HP DEC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged. You can reinstall individual...

  • Page 20: System Restore, Application Recovery And Driver Recovery, System Recovery

    When necessary, you can reinstall the operating system and the application software that was originally installed on the HP DEC at the factory by using the System Recovery program. WARNING: The HP PC System Recovery program will delete any data or programs that you installed after purchase.

  • Page 21: Creating System Recovery Discs, Choosing Recovery Disc Media

    System Recovery. However, you must reinstall any software that was not installed on the HP DEC at the factory. This includes software that came on CDs included in the accessory box, and software programs you installed since your purchase.

  • Page 22: Creating A Recovery Tools Cd, Running System Recovery From The Hard Disk Drive

    To create or start the Recovery Tools CD: 1 Click Start. 2 Choose All Programs. 3 Choose PC Help & Tools. 4 Click HP PC Recovery Tools CD. The tools window appears. 5 Follow the onscreen instructions. Store the Recovery Tools CD in a safe place.

  • Page 23: Running System Recovery From Recovery Discs

    5 Complete the DEC startup, finish the registration process, and wait until you see the desktop. NOTE: After running system recovery, make sure to get driver updates from the HP Technical Support Web site: http://www.hp.com/support Running System Recovery from Recovery Discs...

  • Page 24

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