General Troubleshooting Steps; Identify The Issue - HP ZBook Fury G11 Maintenance And Service Manual

Table 7-1 Troubleshooting resources and their descriptions (continued)
HP Resource Tool
Subscribers Choice
HP Support Forums
Service Access Workbench
(SAW) (available for technicians
and Business Partners only)
Vendors' web sites

General troubleshooting steps

This section helps you become familiar with troubleshooting methodology and efficiently resolve
problems.
Proceed through the steps in the following table until the issue is resolved, and then move on to the
next step that is relevant to the issue. For example, if you resolve a memory issue using the HP PC
Diagnostics (UEFI) tool in step 6, you can then move on to step 10 to reseat the memory into its memory
slot.
NOTE: You can ignore troubleshooting steps that do not apply to your issue.
Table 7-2 Troubleshooting methodology and general troubleshooting steps
Identify issue
1. Understand the issue
on page 96
2. Examine the
environment on page 98
3. Perform a visual
inspection of hardware
on page 98
4. Update BIOS and
drivers on page 99

Identify the issue

Use these guidelines to correctly determine the problem.
Description
Allows you to sign up for HP product updates.
Provide discussions about HP products and
issues.
Provides navigable content intended for use by
internal and outsourced call center staff and can
be a resource for support and product division
professionals.
Provide additional information for associated
components such as Intel® (processor, WLAN),
Microsoft (Windows), AMD®/NVIDIA® (GPU), and so
on.
Analyze issue
5. Remove or uninstall
recently added hardware,
software on page 99
6. HP Hardware Diagnostics
and Tools on page 99
7. Status lights, blinking
light codes, troubleshooting
lights, and POST error
messages on page 102
Link
http://www8.hp.com/us/en/subscribe/
http://h30434.www3.hp.com/psg/
http://sawpro.atlanta.hp.com/km/saw/
home.do
http://www.intel.com/
content/www/us/en/homepage.html
http://www.amd.com
http://www.nvidia.com
Resolve issue
8. Hard reset on page 105
9. Soft reset (Default Settings) on
page 106
10. Reseat cables and connections
on page 106
11. Test with minimum configuration
on page 107
12. Test with verified working
configuration (hardware or operating
system) on page 108
13. Replace the system board on
page 108
General troubleshooting steps
Verify solution
Verify solution
on page 109
95