HP ZBook Fury G11 Manuals

Manuals and User Guides for HP ZBook Fury G11. We have 1 HP ZBook Fury G11 manual available for free PDF download: Maintenance And Service Manual

HP ZBook Fury G11 Maintenance And Service Manual

HP ZBook Fury G11 Maintenance And Service Manual (208 pages)

Mobile Workstation

Brand: HP | Category: Desktop | Size: 25.22 MB

Table of Contents

Table of Contents
5
1 Product Description

11
2 Components

15
- Right
  15
- Left
  16
- Display
  17
  - Low Blue Light Mode (Select Products Only)
    17
- Top Cover
  19
- Keyboard Area
  19
  - Touchpad
    19
    
    Touchpad Settings
    19
    
    Adjusting Touchpad Settings
    20
    
    Touchpad Components
    20
    
    Turning on the Touchpad
    20
  - Lights
    21
  - Button and Fingerprint Reader
    22
  - Special Keys
    24
- Bottom
  25
- Rear
  26
- Labels
  27
- Using a SIM Card (Select Products Only)
  28
  - Determining the Correct SIM Card Size for Your Computer
    28
  - Inserting a SIM Card in the Service Bay
    28
3 Illustrated Parts Catalog

31
- Computer Major Components
  31
- Display Assembly Subcomponents
  35
- Cables
  37
- Miscellaneous Parts
  38
4 Removal and Replacement Procedures Preliminary Requirements

42
5 Removal and Replacement Procedures for Customer Self-Repair Parts

51
- Component Replacement Procedures
  51
  - Preparation for Disassembly
    51
  - Service Cover
    51
  - Battery
    52
  - WLAN Module
    53
  - WWAN Module
    55
  - Memory Modules
    57
  - Solid-State Drive
    61
6 Removal and Replacement Procedures for Authorized Service Provider Parts

65
- Component Replacement Procedures
  65
  - Touchpad Cable
    65
  - NFC Module Antenna
    66
  - NFC Module
    67
  - WWAN Antenna
    68
  - Speakers
    69
  - Bottom Case
    70
  - Card Reader Cable
    72
  - Prepare the Computer for Disassembly (See Preparation for Disassembly
    72
  - Keyboard Hub Cable
    73
  - Fan
    74
  - Graphics Card
    75
  - System Board
    76
  - Heat Sink
    79
  - RTC Battery
    80
  - Audio Jack
    81
  - Fingerprint Reader
    82
  - Fingerprint Reader Cable
    83
  - Card Reader
    84
  - Remove the Service Cover (See Service Cover on Page 41), and then Remove the Following
    84
  - Battery
    84
  - WWAN Module Thermal Module
    84
  - Memory Module Cover
    84
  - NFC Module Cable
    85
  - Keyboard Hub
    86
  - Touchpad
    87
  - SD Card Reader
    88
  - SD Card Reader Cable
    89
  - Display Assembly
    90
  - Top Cover with Keyboard
    102
7 Troubleshooting Guide

104
- Resources
  104
- General Troubleshooting Steps
  105
  - Identify the Issue
    105
    
    Boot-Up Sequence
    106
    
    Failure Classification
    106
    
    Understand the Issue
    106
    
    Examine the Environment
    108
    
    Perform a Visual Inspection of Hardware
    108
    
    Manually Updating BIOS and Drivers
    109
    
    Remotely Deploying the BIOS and Drivers
    109
    
    Update BIOS and Drivers
    109
  - Analyze the Issue
    109
    
    HP Hardware Diagnostics and Tools
    109
    
    Remove or Uninstall Recently Added Hardware, Software
    109
    
    HP PC Hardware Diagnostics (UEFI)
    110
    
    HP BIOS Configuration Utility (BCU)
    111
    
    HP Image Diagnostic Tool
    112
    
    HP Thermal Monitor
    112
    
    Non HP Diagnostics Tools
    112
    
    Status Lights
    112
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    112
    
    Blinking Light Codes
    113
    
    POST Error Messages
    114
  - Resolve the Issue
    115
    
    Hard Reset
    115
    
    10. Reseat Cables and Connections
    116
    
    Soft Reset (Default Settings)
    116
    
    11. Test with Minimum Configuration
    117
    
    Essential Hardware Configuration
    117
    
    13. Replace the System Board
    118
    
    Safe Mode
    118
    
    Test with Verified Working Configuration (Hardware or Operating System)
    118
  - Verify Solution
    119
- Helpful Hints
  120
  - At Startup
    120
  - During Operation
    120
  - Consulting with HP Service
    121
- Common Issues and Possible Solutions
  121
  - Power-On Issues
    121
    
    No Power
    122
    
    Intermittent Power-On, Shutdown, Reboot
    124
    
    AC Adapter Issue
    125
    
    Battery Not Recognized, Not Charging
    125
    
    Battery Discharges too Fast
    128
    
    Burnt Smell
    128
  - Post
    129
    
    No Video (with Power)
    129
    
    Blinking Lights
    130
- Diagnostic Error Messages
  131
- BIOS Password
  131
- Performance (OS)
  132
  - Intermittent Shutdown
    132
  - Blue Screen
    134
  - Freeze at Windows Logo (Hang or Lockup)
    135
  - Electromagnetic Interference (EMI)
    136
  - No Wake up
    137
  - Unresponsive
    138
  - Slow Performance
    139
  - HP Smart Adapter Warning Message
    139
  - Incorrect Time and Date
    140
- Display
  141
  - Display Anomalies
    141
    
    Symptom
    141
    
    Display Assembly Diagram
    142
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    142
    
    Quick Check
    142
  - Dead Pixel
    143
  - No Video (Internal)
    143
  - No Video (External)
    143
  - Displayport/Vga
    144
  - Hdmi
    144
  - No or Bad External Video Via Docking
    145
  - Incorrect or Missing Color/Distorted Image
    145
  - Touch Screen
    146
- I/O Devices
  147
  - Keyboard
    147
  - Keyboard Pointing Stick (Select Products Only)
    148
  - Keyboard Backlight
    149
  - Touchpad
    149
  - Network Connectivity (RJ-45 Jack)
    150
  - Network Connectivity Wireless (WLAN)
    150
  - Wwan
    151
  - Usb
    151
  - Smart Card Reader
    152
  - Speaker, Headphone - Audio Issues
    153
  - Thunderbolt (TB)
    154
- Storage
  155
  - Hard Drive or Solid-State Drive Not Recognized
    156
  - No Boot to Operating System (no Read-Write Error)
    157
  - Read-Write Error
    158
  - Slow Performance
    159
  - Blue Screen (BSOD) Error
    159
  - Noisy Hard Drive
    159
- Mechanical
  160
  - Noise (Sound)
    160
  - Fan Runs Constantly
    161
  - Thermal Shutdown (Hot)
    162
  - Additional Information
    163
    
    Acronyms
    163
    
    Blinking Lights and Boot Error Codes
    164
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    165
    
    Graphics Controller Error (no Controller)
    165
    
    Memory Module Error
    165
    
    Processor Not Executing Code
    165
    
    Failure System Board Error
    166
    
    Intel Trusted Execution Technology (TXT) Error
    166
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    166
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    166
    
    POST Error Messages and User Actions
    167
    
    Common Blue Screen Error Messages
    169
    
    Error Message List
    169
    
    Routine Maintenance for Performance Improvement
    169
    
    Bug Check Symbolic Names
    170
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    170
    
    Use Windows Debugging Tool
    170
    
    Windows Software Development Kit (SDK)
    171
    
    Display Issue: Pixel Anomalies
    174
    
    Cable Management
    176
    
    Connector Types
    176
    
    Flex Cable
    176
    
    Horizontal Cable Insertion
    177
    
    Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
    177
    
    Multiple-Pin Vertical Connector (LVDS Cable to System Board)
    178
8 Backing Up, Restoring, and Recovering

179
- Backing up Information and Creating Recovery Media
  179
  - Using Windows Tools for Backing up
    179
  - Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
    179
- Restoring and Recovering Your System
  179
9 Computer Setup (BIOS), TPM, and HP Sure Start

182
- Using Computer Setup
  182
  - Navigating and Selecting in Computer Setup
    182
  - Restoring Factory Settings in Computer Setup
    182
  - Updating the BIOS
    183
    
    Determining the BIOS Version
    183
    
    Preparing for a BIOS Update
    183
    
    Downloading a BIOS Update
    184
    
    Installing a BIOS Update
    184
  - Changing the Boot Order Using the F9 Prompt
    184
- TPM BIOS Settings (Select Products Only)
  185
- Using HP Sure Start (Select Products Only)
  185
10 Using HP PC Hardware Diagnostics

186
11 Specifications

192
- Computer Specifications
  192
- Display Specifications
  192
- Solid-State Drive Specifications
  193
12 Statement of Memory Volatility

195
- Current BIOS Steps
  195
- Nonvolatile Memory Usage
  197
- Questions and Answers
  198
- Using HP Sure Start (Select Products Only)
  200
13 Power Cord Set Requirements

201
- Requirements for All Countries
  201
- Requirements for Specific Countries and Regions
  201
14 Recycling

204
- Index
  205

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