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Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven
may experience. Please attempt the recommended action before calling Customer Support (800.90TURBO,
+1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO,
+1 214.379.6000).
NOTE: Any fault codes listed in
cook cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issue
P o s s i bl e Ca u s e ( s)
Oven is not plugged in.
No power to
oven.
Main circuit breaker is tripped.
Oven is not
Oven is in the Off state.
warming up
Door is not closed.
properly.
Oven has been switched off at the
main circuit breaker.
High-limit thermostat tripped
Display
Food obstruction preventing
reads "Oven
door from closing.
Door Open"
Oven door is open.
and alarm
Door switches are out of alignment.
sounds.
Oven is not
Incorrect oven model specified.
cooking
properly.
Oven is not clean. (Large deposits of
grease, carbon, or food debris dilute
the microwave.)
Incorrect group and/or item name was
selected for the product.
Product was not cooked from correct
starting state (for example, chilled or
frozen).
Product out of specification.
Oven is not
Bad boot up when power was
beeping.
cycled.
bold
will terminate a cook cycle upon discovery. F6 will not terminate a
Plug the oven in.
Verify the wall circuit breaker is on. Reset the breaker,
then power the oven back on.
Touch "Power" and select a group.
Close the cook cavity door.
Turn the oven off and unplug the oven – leave for two
minutes. Re-plug in the oven, switch on the isolator/main
power supply, and touch "Menu" and then a set temperature.
Press the button located on the oven rear wall (near
the power cord) to reset the high-limit thermostat.
Open the door and remove the obstruction.
Open and close the door several times.
Call Customer Support.
From the Info Mode Manufacturing screen, ensure that
the oven model is set to "Eco."
Clean the oven following the cleaning instructions on
pages 6-7.
Ensure the correct food group and/or item was
selected.
Ensure the product was in the correct state before
being placed in the oven.
Ensure the product is exactly the same weight/size as
the typical product.
Unplug the oven for 30 seconds and plug the oven
back in and see if the issue is resolved. If not, call
Customer Support.
R esolu t io n
ECO-1001 / Revision G / August 2023
37
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