Troubleshooting - TurboChef i5 Owner's Manual

Troubleshooting

The following is a list of fault codes and error messages, along with the possible problem(s) that the oven may
experience. Please attempt the recommended action before calling Customer Support (800.90TURBO, +1
214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO, +1
214.379.6000).
NOTE: Any fault codes listed in
cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issu e Po ss ible Ca u s e(s)
No power to - Oven is not plugged in.
oven. - Main circuit breaker is tripped.
Oven is not - Oven is in the Off state.
warming up - Door is not closed.
properly. - Oven has been switched off at
- High-limit thermostat tripped
Display reads - Food obstruction preventing
"Oven Door
Open" and alarm - Oven door is open.
sounds. - Door switches are out of
Oven is not cook- - Incorrect oven model specified.
ing properly.
-
- Incorrect group and/or item name
- Product was not cooked from
- Product out of specification.
Oven is not - Bad boot up when power was
beeping.
bold will terminate a cook cycle upon discovery. F6 will not terminate a cook
the main circuit breaker.
door from closing.
alignment.
Oven is not clean. (Large
deposits of grease, carbon, or
food debris dilute the
microwave.)
was selected for the product.
correct starting state (for
example, chilled or frozen).
cycled.
Res olut io n
- Plug the oven in.
- Verify the wall circuit breaker is on. Reset the
breaker, then power the oven back on.
- Touch "Menu" and then a set temperature.
- Close the cook cavity door.
- Turn the oven off and unplug the oven – leave
for two minutes. Re-plug in the oven, switch on
the isolator/main power supply, and touch
"Menu" and then a set temperature.
- Press the button located on the oven rear wall
(near the power cord) to reset the high-limit
thermostat.
- Open the door and remove the obstruction.
- Open and close the door several times.
- Call Customer Support.
- From the Info Mode Manufacturing screen,
ensure that the oven model is set correctly ("i3"
or "i5" depending on the oven).
- Clean the oven following the cleaning
instructions on pages 8-9.
- Ensure the correct food group and/or item
was selected.
- Ensure the product was in the correct state
before being placed in the oven.
- Ensure the product is exactly the same weight/size
as the typical product.
- Unplug the oven for 30 seconds and plug the oven
back in and see if the issue is resolved. If not, call
Customer Support.
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