Pantum P2500W Plus Series User Manual
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Pantum P2500W Plus Series User Manual

Monochrome laser printer
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Pantum P2500W Plus Series
Monochrome Laser Printer
It is recommended that you read this Guide carefully before using the printer

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Summary of Contents for Pantum P2500W Plus Series

  • Page 1 Pantum P2500W Plus Series Monochrome Laser Printer It is recommended that you read this Guide carefully before using the printer...
  • Page 2 The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG,Inc. and any use of such marks by Zhuhai Pantum Electronics Co., Ltd. is under license. Other trademarks and trade names are those of their respective owners. Wi-Fi Direct,Wi-Fi Protected Setup(WPS),WPA,WPA2, WPA3,and Wi-Fi Protected Access are marks of the Wi-Fi Alliance.
  • Page 3 The product can be used safely in the non- tropical areas at an altitude no higher than 2000 meters. Safety Precautions Disconnect the power supply The product should be placed close to or easily accessible to power sockets, so as to allow easy disconnection of power supply! Laser Safety The laser radiation is harmful to the human body.
  • Page 4 Safety Warning Please note the following safety warnings before using the printer: Warning There is high-voltage electrode inside the printer. Before cleaning the printer, make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock.
  • Page 5 Precautions Precautions before Using the Printer: 1. Read and understand all instructions; 2. Familiarize yourself with the basic principles associated with operating electrical appliances; 3. Comply with all warnings and instructions marked on the equipment or specified in the manual supplied with the equipment;...
  • Page 6 23. This product is sold as a complete machine. The consumers can go to Pantum Aftersales Service Centre to purchase parts they need. If the product sold is inconsistent with the package list, please go to the specified Aftersales Service Centre to solve the problem;...
  • Page 7 29. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. 30. Shielded cables must be used with this unit to ensure compliance with the Class B FCC limits. 31.
  • Page 8 Legal Information This symbol indicates that, at the end of your product’s life, it must not be discarded as domestic waste. Instead, you should dispose of your used equipment at a designated collection point for the recycling of waste electrical and electronic equipment.

  • Page 9: Table Of Contents

    5.2.1. Preliminary preparations ................... 38 5.2.2. Wi-Fi Hot Connection ..................38 5.2.3. Wi-Fi Hotspot Configuration ................39 5.3. Wireless network setup FAQs ..................39 6. Mobile Print(for models with Wi-Fi function only) ..............40 6.1. Pantum Printing App ....................40 VIII...
  • Page 10 6.1.1. Operating systems supported ................40 6.1.2. How to download the Pantum Printing App ............40 6.1.3. How to use the Pantum Printing App ..............40 6.2. Mopria mobile print ..................... 42 6.2.1. The operating systems and applications which support Mopria mobile printing . 42 6.2.2.

  • Page 11: Before Using The Printer

    1. Before Using the Printer 1.1. Product series introduction Product series parameters P2500W Plus P2502W Plus ● ● ● ● Interface type ● ● Wi-Fi ● ● Print Language ● ● Control Panel ● ● 22ppm Print Speed ● ● Letter 23ppm ●...

  • Page 12: Supplied Accessories

    1.2. Supplied Accessories Name Parts Laser Toner Cartridge USB Interface Cable Power Cord Quick Setup Guide Pantum Warranty • The Pantum Warranty may not be attached in some regions. Note:...

  • Page 13: Product View

    1.2. Product View Side view Output Bin Control Panel Output Tray Automatic Feed Guide Paper Stop Feeder Tray Automatic Feeder Tray Rear View Network Interface USB Interface Power Switch Power Interface • Printer appearance may differ because of various models and functions, so the schematic Note: diagram is only for your reference.

  • Page 14: Laser Toner Cartridge

    1.3. Laser Toner Cartridge Service Life of the Laser Toner Cartridge Type Average Print Volume Laser Toner Cartridge with Standard Capacity About 700 Pages(Based on ISO 19752 standard) High-capacity laser toner cartridge About 1600 Pages(Based on ISO 19752 standard) • The model is subject to increase without notice. Note: •...

  • Page 15: Paper And Print Media

    This may be due to incorrect operation, inappropriate temperature and humidity, or other factors beyond the control of Pantum. Before purchasing large quantities of print media, make sure that the print media meets the specifications specified in this User Guide.

  • Page 16: Special Paper

    2.2. Special Paper This printer supports using the special paper for printing. Special paper includes: label paper,envelope, transparent film, thick paper,carton paper, thin paper. • When using special paper or print media, be sure to select matched print type and size in Note: the print settings so as to get the best print effect.

  • Page 17: Nonprinting Area

    2.3. Nonprinting Area The shaded section indicates the nonprinting area. Usage Paper Size Top and Bottom Margins (A) Left and Right Margins (B) 5 mm (0.197 inch) 5 mm (0.197 inch) Printing Letter 5 mm (0.197 inch) 5 mm (0.197 inch) 2.4.
  • Page 18 3. Raise the output tray to avoid the paper from slipping and falling. 4. Load the paper into the automatic feeder tray with the print-side up. • Before loading paper, please unfold the stacked paper to avoid a paper jam or feed Note: error,and then load the paper into the tray print-side up.

  • Page 19: Guidelines For Paper Use

    2.5. Guidelines for Paper Use • Paper or manuscript with rough texture, concave and convex, oil stain and good smoothness has poor printing performance. • Please make sure that there is no dust, fluff, etc. on the paper. • Paper shall be put on a flat surface and stored under a cool and dry environment.

  • Page 20: Driver Installation And Uninstallation

    Method 1: obtain the driver file from the official website Enter: www.pantum.com in the address field of the Web browser, find "Dirves&Download" > "Driver" > enter the product model > select the driver file corresponding to the product model >...

  • Page 21: Driver Setup

    3.2. Driver Setup You may choose the appropriate installation method base on the bluetooth function support of the computer. 3.2.1. For bluetooth-supported computers (for Windows) 1. Make sure that bluetooth is enabled on both the computer and the printer, and that the computer is connected to a Wi-Fi network.
  • Page 22 4. Please select the printer device and click "Next" in the lower right corner of the interface to enter the Wi-Fi configuration interface. • If multiple printers are found, please check the serial number label on the back of the Note: printer and select the printer you desire.

  • Page 23: For Bluetooth-Unsupported Computers (For Windows And Macos)

    7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.2.2. For bluetooth-unsupported computers (for Windows and macOS) For computers that do not support bluetooth, this device provides one-click installation and other installation methods.
  • Page 24 For macOS: • Double-click on “Pantum XXX Series_Mac_Driver”–“Pantum Install Tool”.(The XXX in Pantum XXX Seriesrefers to product model.) 2. Read and agree to the terms contained in the End User License Agreement and the Privacy Policy, click the “Next” button in the lower right corner of the interface to enter the driver installation interface.
  • Page 25 • When you select "Wi-Fi" or "Wired Network", before clicking "One-click Installation", you shall move the mouse cursor on the "One-click Installation" button to check the prompt information in the pop-up window, and verify whether the current printer is the one you desire through the IP address.
  • Page 26 7. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 3.2.2.2. More setup methods • Before installing the drive, you need to learn about printer model by printing printer information page out and check the product name (please refer to Section 8.1.1.3 for printing methods).
  • Page 27 6. Select "Connect via USB" and click on "Install". 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click "Print &Test Page" button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 28 6. Click on the "More setup methods" at the bottom of driver installation interface, and enter into manual intallation interface. 7. Please select installation language and printer model. 8. Select "Wireline network connection" and click on "Install". 9. The installation software will search the printer automatically and the searching process may need some time.
  • Page 29 • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 30 7. Select "Wireless network connection" and click on "Install". 8. Select “Yes, I want to configurate the printer's wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network (please refer to Section 5.1.1 for setup method).
  • Page 31 10. Select the printer needs to be connected and click “Next”. • If the printer you need to connect is not in the list of printers searched, please click Note: “Refresh” to search again. • When the printer IP address changes under printer driver installed with host ID , you can also directly print without re-installing the driver.
  • Page 32 II. Installation in Wi-Fi Direct mode 1. Turn the power of printer and computer on. 2. Connect computer to the Wi-Fi Direct network of the printer (please refer to Section 5.2.2 setup method). 3. Place the attached installation CD in the computer CD-ROM: •...
  • Page 33 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. •...
  • Page 34 1. Turn the power of printer and computer on. 2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.)
  • Page 35 Section 4 to learn how to configure the network). 4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.) 5.
  • Page 36 Section 4 to learn how to configure the network). 4. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.) 5.
  • Page 37 1. Turn the power of printer and computer on. 2. Insert the setup CD supplied in the CD-ROM of the PC, and double-click on "Pantum XXX Series_Mac_Driver" – "Pantum Install Tool". (The XXX in Pantum XXX Series refers to product model.)
  • Page 38 4. Enter the password of the PC, and click on “OK”. 5. Click on “More setup methods” at the bottom of the setup interface for access. 6. Click on "Off-line installation" on the lower left. 7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently.
  • Page 39 II. Add up the printer via wireline connection (applicable to wired network models) 1. Turn the power of printer and computer on. 2. Connect the computer to wired network. 3. Connect the network cable to the network interface of printer, and make sure the printer is connected to the computer network (Please refer to Section 4 for network setup).

  • Page 40: Uninstall Driver

    The information on your computer screen may differ because of multiple operating systems. 1. Click "Go" - "Applications" - "Pantum" - "Utilities" - "Pantum Un-install Tool". 2. Delete the driver as instructed in the pop-up Uninstall window.

  • Page 41: Wired Network Settings (For Wired Network Printer Models)

    • Due to printer upgrades, some functions may be different, depending on the model Note: you purchased. If you have any questions, please contact Pantum Customer Service. 4.1. Set IP Address The IP address of the printer may be automatically obtained through DHCP function or set manually.

  • Page 42: Install The Printer To Network

    4.2. Install the Printer to Network In this setting, the printer is directly connected to the network and can be set to allow all computers on the network to print directly on the printer. 1. Before starting the printer, first connect the network cable to the network port of the printer to establish direct connection to the network.

  • Page 43: Setting Network Products

    4.3. Setting Network Products 4.3.1. View or Change Network Settings You can use the embedded Web server to view or change IP settings. 1. Long press the "Cancel/Continue" button on the control panel to print Demo information page, and view the IP address of the printer. Demo page can be printed by long pressing the button on the control panel (as shown in the figure below) in the idle status.

  • Page 44: Snmp Protocol Setup

    4.3.4. SNMP protocol setup You can set the SNMP protocol through the SNMP interface to improve the network information security of the printer. 1. Turn on printer power to connect printer to network. 2. Log in the embedded Web server (please refer to Section 4.3.2 for login method).

  • Page 45: Wireless Network Setup (Applicable To Wi-Fi Models)

    5. Wireless network setup (applicable to Wi-Fi models) Depending on model, the printer with Wi-Fi printing function supports the two types of wireless network connection of both infrastructure connection mode and Soft-AP, while there is usually only one connection between computer and printer at a time. If you have problems during wireless network setup, please refer to Section 5.3 Wireless Network Setup Frequently Asked Questions.
  • Page 46 5.1.1.2. Setup methods of wireless network setup tools 1. Take the wireless network setup tool in computer. 1) Windows system: Click the “Start menu” – “All programs” - “Pantum”－ Product name – “Wireless network setup tool”. 2) macOS system: Click "Go" - "Applications" - "Pantum" - "Utilities" - "Wireless Network Configuration Tool"...
  • Page 47 • The SSID you selected should be consistent with the SSID of access point (wireless Note: router) connected to your computer. 2) Please tick “No” to configure other wireless network needed to connect to. Complete configuration according to interface prompt. •...

  • Page 48: Wi-Fi Hotspot Mode

    2.2 The computer is not connected to wireless network Input the SSID (case sensitive) and password of access point (wireless router) in the interface below. Complete configuration according to interface prompt. • If you do not know the SSID of access point (wireless router), please click “Print Note: Wireless Network Information Page”...

  • Page 49: Wi-Fi Hotspot Configuration

    5.2.3. Wi-Fi Hotspot Configuration When the wireless hotspot of printer is active, the user can connect to it directly by searching. The wireless hotspot is enabled by default, and the default password is “12345678”. The printer-specific SSID and password can be obtained from Wi-Fi Configuration Information Page, which can be printed out by selecting Print Wi-Fi Configuration.

  • Page 50: Mobile Print(For Models With Wi-Fi Function Only)

    How to download it for iOS mobile device: Click the App Store icon > Search interface > input “PANTUM” or “Pantum print” in the search bar > Download and install on the interface of iOS device to download. 6.1.3. How to use the Pantum Printing App 6.1.3.1.
  • Page 51 2. Press Wi-Fi on the printer, and make sure that the Wi-Fi indicator flickers in blue. 3. Enter the Pantum Printing App, click "Add Printer" on the home page, and follow the instructions on the interface. 4. Select printer > Enter the router Wi-Fi name and password > Click “Next” > Add success,start experience.

  • Page 52: Mopria Mobile Print

    6.2. Mopria mobile print Mopria mobile print requires installing Mopria Print Service on the Android device. You can print photos, emails, webpages and files. 6.2.1. The operating systems and applications which support Mopria mobile printing 1. Mopria mobile printing is suitable for Android4.4 or higher version. 2.

  • Page 53: How To Use Mopria Mobile Printing

    3. Open the files you need to print with Adobe Reader on the Android device. 4. Click 5. Tap "print". 6. Please make sure the Pantum printer is selected. If you selected other printer (or failed to select any printer), please tap the pull-down menu of printer, and select your Pantum printer.

  • Page 54: How To Use Airprint Mobile Printing

    5. Tap "print". 6. Please make sure the Pantum printer is selected. If you select other printers (or no printer), please click printer option and then select your Pantum printer. 7. Set printing parameters such as number of copies to print.

  • Page 55: Print

    7. Print 7.1. Print Function The print function can be achieved through the settings of various properties in the Printing Preferences, and some of the functions are as follows. Functions Diagram Manual Duplex Collate Reverse Print N-in-1 Poster Print (for Windows system only) Zoom Print Custom Size •...

  • Page 56: Opening Help Document

    7.2. Opening Help Document You can open the Printing Preferences and click Help button (for Windows system only). The help document contains the user guide where you can find the information on print settings.

  • Page 57: Manual Duplex

    7.3. Manual Duplex 1. The printer driver supports manual duplex. •If the paper is thin, it may wrinkle. Note: • If the paper is curled, make it flat and put it back into the manual feeder tray or automatic feeder tray. •...
  • Page 58 2) Select Pantum printer Click Preferences to set up for printing. 3) Check Manual Duplex in the Basic tab and click OK after completing the settings...
  • Page 59 4) Click Print. • It is recommended to raise the output tray to prevent the paper from sliding out of it. If you Note: choose not to raise the output tray, we recommend that you immediately remove the printed paper output from the printer. 5) Send the print job after choosing Manual Duplex, then the following prompt window will appear, telling you the next specific operations.

  • Page 60: Cancel Print Job

    6) After turning over the paper according to the prompt, press Continue button of the printer to go on printing the other side. 7) You can click Close button to close this prompt window, and it will not appear until the next Manual Duplex job comes in.

  • Page 61: Control Panel

    8. Control Panel 8.1. Control Panel Overview for P2500 Series The printer control panel layout includes 2 buttons and 2 multi-colored LED indicators as shown below. The diagram on the left shows the control panel of the printer with USB+Wi-Fi interface, while the one on the right displays the control panel of the printer with USB interface only: Serial No.

  • Page 62: Function Of Led Indicators On The Control Panel

    8.1.1.2. Operation Function of Cancel/Continue Button If the printer is in sleep mode, press or press and hold this button can wake it up. Press and hold this button during printing can cancel the current print job. When the printer is in ready mode, press and hold this button can print the test page. 8.1.1.3.
  • Page 63 8.1.2.2. LED2 Status Indication The meanings of the status indication of LED2 are as follows: Data/Cartridge Status Description Serial Multi-colored LED2 (For printers with USB+Wi-Fi interface and the ones with USB Status Indication interface only) Starting and warming up the printer, waking up and warming up the printer, and warming up the printer by opening and closing its cover.
  • Page 64 8.1.2.3. Indication of LED1 and LED2 Combination Status You can refer to the indicator combination list for information on the working status of the printer. Some of the LED1 and LED2 combined indications are as follows: Status Serial Paper/Wi-Fi Data/Cartridge Status Description (Multi-colored (Multi-colored...

  • Page 65: Routine Maintenance

    9. Routine Maintenance 9.1. Cleaning the Printer • Please use mild detergents. Note: Please clean the printer in accordance with the following steps: 1. Turn off the main power switch and unplug the power cord and USB cable. 2. Use a soft cloth to wipe the outside of the printer clean. 3.

  • Page 66: Maintenance Of Laser Toner Cartridge

    9.2. Maintenance of Laser Toner Cartridge 9.2.1. Use and Maintenance of Laser Toner Cartridge For better print quality, please use the original Pantum laser toner cartridge. Note: when using the laser toner cartridge, please pay attention to the following: •...

  • Page 67: Service Life Of Laser Toner Cartridge

    9.2.2. Service Life of Laser Toner Cartridge Service life of the laser toner cartridge depends on the amount of toner that print jobs require. When the printer LED indicator shows the status in the following figure, it indicates that the laser toner cartridge life has expired and needs to be replaced.
  • Page 68 2. Open the package of a new laser toner cartridge, hold the handle of the cartridge and gently shake around 5-6 times, so as to make the toner evenly distributed inside the cartridge. 3. Remove the protective cover, and put the laser toner cartridge into the printer along the guides •...

  • Page 69: Troubleshooting

    • If the printer still does not start printing, please check whether all the jammed paper inside the printer are cleared. • If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.

  • Page 70: Paper Jam Inside The Printer

    10.1.2. Paper Jam inside the Printer 1. Open the upper cover. 2. Open the upper fuser guide to decrease the pressure of compression spring. 3. Pull the jammed paper out of the fuser unit. If no jammed paper is found, please go to the next step.
  • Page 71 4. Remove the laser toner cartridge along the guides 5. Slowly pull the jammed paper out along the paper output orientation. 6. After removing the jammed paper, insert the laser toner cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted. 7.

  • Page 72: Common Troubleshooting

    10.2. Common Troubleshooting 10.2.1. Common Trouble Trouble Cause Solution Printer Problems The cable between the computer and the printer is not Disconnect and then reconnect the printer cable. connected properly. Check the printer settings to ensure that the print job Error in specifying the print port.

  • Page 73: Image Defects

    Then consult discharge paper under low ambient Pantum support center. It may causes the fire or the area temperature) electric shock if you continue to use the printer under this situation.
  • Page 74 • The laser toner cartridge is dirty. replace it with a new one. • The internal part of the laser toner • Please contact Pantum Customer cartridge is damaged. Service to repair and replace the • The fuser component is damaged.
  • Page 75 • The laser toner cartridge is dirty. • Clean the laser toner cartridge or • The transfer roller inside the printer is dirty. replace it with a new one. • The transfer voltage inside the printer is • Clean the internal transfer abnormal.

  • Page 76: Product Specifications

    • Specification values vary slightly from printers with different models with different Note: functions ,and product specifications vary from different countries and regions. • These values are based on the initial data. For more information about the latest specifications, please visit: www.pantum.com. 11.1. Overview of the Specifications Product Size(W*D*H) 337mm*220mm*178mm...

This manual is also suitable for:

P2502w plus

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