Pantum P3500 Series Faq
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Pantum P3500 Series Faq

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P3500 Serial Printers FAQ: ............................................................................................................................ 3
①
WI-FI Settings Issues : ........................................................................................................................ 4
installation? ( applicable to Wi-Fi or network models) ......................................................................... 4
5. What's the WIFI default password of printer's wireless hotspot? ................................................. 14
6. How to close P3500 Series Printer WIFI Hotspot Setting? .............................................................. 14
7. How to install the Printer with hostname？ ................................................................................... 16
8. Where can I check the Hotspot IP address？ ................................................................................. 21
② Cartridge Issues: ..................................................................................................................................... 22
1. How do I replace or install a cartridge? ......................................................................................... 22
2. How do I check the amount of toner left in my cartridge? ............................................................ 23
3. How to check how many pages printed so far? ............................................................................. 24
4. What are the cartridge models for my P3500DW Series Printer? ................................................. 25
5. How about the standard page yield of toner PA/PB/PC-310? ....................................................... 26
7. What's the meaning of status displayed by the status indicator? ................................................. 26
8. What's the meaning of status displayed by the power indicator? ................................................ 26
9. How to check the printer's serial number location: ...................................................................... 27
10. How to check the toner's serial number location: ....................................................................... 27
11. Why the printout is not clearly and a little whitish in the printing? ............................................. 28
③ Papers Issues: ........................................................................................................................................ 28
1. How can I clear any paper jam? ................................................................................................ 28

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Summary of Contents for Pantum P3500 Series

  • Page 1: Table Of Contents

    2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models) ..... 7 3. Where can I download the soft wares and drivers for my printer P3500 Series Printer? ..... 10 4. How to solve the wireless connection failed when it showed "The printer cannot connect to any wireless network with the wireless credentials provided"? ...............
  • Page 2 2. Why the printer could not feed paper successfully? ..............32 3. What kinds of paper can I use in my P3500 series printer? ............33 4. How to print multipage on one page? .................... 33 5. How to adjust letter format in the printing document? ..............34 6.

  • Page 3: P3500 Serial Printers Faq

    14. How to register for printer warranty on-line? ................73 15. How to Print Printer Information Pages from P3500 Series Printer? ........... 75 16. How to Print Network configuration Information Pages from P3500 Series Printer? ....77 ⑧ Optional Tray Settings Issues: ....................... 80 1.

  • Page 4: ① Wi-Fi Settings Issues

    ① Installation Issues : 1. How to set up my Pantum P3500DW Series Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models) Here is the installation step: 1) Double-click on the Auto run file and then select “I agree” in the agreement.
  • Page 5 3) Please make sure that pc is connected with router via network cable or wi-Fi...
  • Page 6 4) Please connect PC with printer via USB cable to configure printer Wi-Fi 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.

  • Page 7: How Do I Setup A Password For My Wi-Fi Connection? ( Applicable To Wi-Fi Models)

    2. How do I setup a password for my WI-FI Connection? ( applicable to Wi-Fi models) Step1: Make sure P3500 Series printer is power on. Step2: Connect to Printer AP by mobile phone or PC. The SSID is start with” DIRECT-***”, and follow with number and character string.
  • Page 8 Step3: Visit the Printer Web page via browser, Printer default address is 192.168.223.1 ： Enter the printer web page， choose “Log in” Tap. Step4 Step5: Input default user name: admin, Default password：000000. And Login.
  • Page 9 Select “settings” Tap  wireless settings wireless Hot spot. Step6： Then set wireless Parameter Authentication  either WPA or WPA2. ： Set the password in the tap, then click “apply “. Step7...

  • Page 10: Where Can I Download The Soft Wares And Drivers For My Printer P3500 Series Printer

    Disconnect equipment and printer, when reconnect them, it should input the password Step8： as step 7 setting. 3. Where can I download the soft wares and drivers for my printer P3500 Series Printer? Here is the Download Link: http://global.pantum.com/global/drive/p3500dw/ P3500DW：...
  • Page 11 Please log in our website: http://global.pantum.com/global/ Step1: Please chose “Drivers &Downloads”, the picture will be shown as below: Step2: Please enter your model of your printer in the blank, the picture will be shown as below: Step3:...

  • Page 12: How To Solve The Wireless Connection Failed When It Showed "The Printer Cannot Connect To Any Wireless Network With The Wireless Credentials Provided

    Please click the “Printer model” in the below picture: Step4: At last, please chose your system and “download “at the below of page, it will be done. Step5: 4. How to solve the wireless connection failed when it showed "The printer cannot connect to any wireless network with the wireless credentials provided"? Reason1: It is inconsistent with the network name, safe mode and password.
  • Page 13 It needs to enter the corresponding name, mode and password of internet. Please don’t select “Enter SSID Manually” when you install the driver and select the corresponding internet SSID and safe mode. And then please enter your internet password to configure it. Reason2: The IP of printer and PC are not under the same router.

  • Page 14: What's The Wifi Default Password Of Printer's Wireless Hotspot

    5. What’s the WIFI default password of printer’s wireless hotspot? The WIFI default password is “12345678” 6. How to close P3500 Series Printer WIFI Hotspot Setting? Step1: Log in the IP addresses 192.168.223.1 when your WIFI is connected to the printer.
  • Page 15 Step2: Chose “Setting” in the below picture Step3: Chose “wireless Hotpot” at the left column.

  • Page 16: How To Install The Printer With Hostname

    Step4: Chose “Close” to apply and it will be done. 7. How to install the Printer with hostname？...
  • Page 17 Step1: Select ” Wireless network connection.” at the first step. Step2: Select below option and click “next”. Step3: Select below option and click “next”.
  • Page 18 Step4: Select the WIFI name of your router and click next...
  • Page 19 Step5: Click “Next’ after established the wireless connection. Step6: Select” Add the IP address or hostname manually” and enter your hostname (for hostname please check with note )
  • Page 20 How to check your hostname of printer? Please print the network configuration page on your control panel and then you will see it as below : Step7: it will be done after several minutes.

  • Page 21: Where Can I Check The Hotspot Ip Address

    8. Where can I check the Hotspot IP address？ Please check it on the Network configuration information page as below:...

  • Page 22: ② Cartridge Issues

    9. How to connect the printer under Mac system with cable Setting Guide? Step1: Connect your printer and your laptop with a USB cable. Step2: Click the “System Preferences”-“Pinter & Scanners” Step3: Make sure the printer you need to use is the Default printer. Step4: Select the document and start to print ②...

  • Page 23: How Do I Check The Amount Of Toner Left In My Cartridge

    2. How do I check the amount of toner left in my cartridge? Please click ‘Prt Info Rept’ in the menu setting, then choose NO.2 ‘Info Page’ by page down. At last, you will see it on the information Page:...

  • Page 24: How To Check How Many Pages Printed So Far

    3. How to check how many pages printed so far? Please click ‘Prt Info Rept’ in the menu setting, then choose NO.2 ‘Info Page’ by page down.

  • Page 25: What Are The Cartridge Models For My P3500Dw Series Printer

    At last, you will see it on the information Page: 4. What are the cartridge models for my P3500DW Series Printer? Starter/Standard Cartridge: Model: P*-310 Page Yield: 3000 Pages High-Volume Cartridge: Model: P*-310H Page Yield: 6000 Pages...

  • Page 26: How About The Standard Page Yield Of Toner Pa/Pb/Pc-310

    5. How about the standard page yield of toner PA/PB/PC-310? The Toner PA/PB/PC-310 page yield is 3000 pages, that is according ISO 19752 standard measure by print 5% coverage document. So when the printer coverage is higher, the page can print should be less. 6.

  • Page 27: How To Check The Printer's Serial Number Location

    9. How to check the printer’s serial number location: Open the front cover and take the toner cartridge along the guides, please check with below pictures 10. How to check the toner’s serial number location: Please check with below pictures:...

  • Page 28: Why The Printout Is Not Clearly And A Little Whitish In The Printing

    11. Why the printout is not clearly and a little whitish in the printing? Take out the cartridge, hold the handle of the cartridge and gently shake around 5 to 6 times, so as to make the toner evenly distributed inside the cartridge. ③...
  • Page 29 B) Paper Jam in the Manual Feeder Tray: Gently pull the jammed paper out, after reloading the paper into the tray, you can restore the Step1: printing by pressing the button on the panel. C) Paper Jam in the optional Tray: If the paper is jammed in the optional tray, please operate according to the following steps based on the prompts on the LCD display of the control panel to remove the jammed paper.
  • Page 30 Open the Standard Input Tray, remove the jammed paper from the standard input tray, Put the Step2: tray back into the printer after removing the jammed paper. D) Internal Paper Jam: Step1: Open the front cover，Remove the toner cartridge in a straight line. (To avoid the exposure of the toner cartridge which will affect the print quality, wrap the toner cartridge in a black plastic bag or cover it with paper.) , gently pull the jammed paper straight out.
  • Page 31 Step2: Gently pull the jammed paper straight out, then remove the jammed paper and close the fuser door and the rear cover, then the printer will automatically resume printing. E) Paper Jam in Duplex Unit: Remove the duplex printing unit from the back of the printer. Remove the jammed paper from Step1: the duplex unit.

  • Page 32: Why The Printer Could Not Feed Paper Successfully

    printer, ensure that there is no jammed paper, and close the front cover, then the printer will automatically resume printing. 2. Why the printer could not feed paper successfully? There are three possible reasons as below: 1) There is too much paper in the tray: Solution: Remove excess paper from the tray.

  • Page 33: What Kinds Of Paper Can I Use In My P3500 Series Printer

    3. What kinds of paper can I use in my P3500 series printer? 4. How to print multipage on one page? Step1: Please double left click your model of your printer in the ‘Devices and Printers’...

  • Page 34: How To Adjust Letter Format In The Printing Document

    Step2: Select “printing preferences” after double left click your printer. Step3: Select “how many pages you want to print in one page” in the Layout. 5. How to adjust letter format in the printing document? Step1: Please check the paper size in the printer’s property if it is the ‘letter size” , please follow up with below steps to check :...
  • Page 35 Please double click your model of your printer in the ‘Devices and Printers’ Please change the it to “ Letter “ (8.5x11 inch) in the printing preferences Step2: Please change to ‘letter size’ in the printing document also.

  • Page 36: How To Adjust Envelope Type In The Printing Document

    6. How to adjust envelope type in the printing document? Step1: Please double click your model of your printer in the ‘Devices and Printers’ Step2: Firstly, please change the paper size to “DL Env (110*220mm) in the printing preferences .Secondly, change the paper type to “envelope in the printing preferences.

  • Page 37: ④ Printer Compatible Issues

    Step3: Please change to ‘letter size’ in the printing document also. ④ Printer Compatible Issues: 1. Does my Pantum Printer works on Windows Mobile? No, our printer did not compatible with Windows Mobile.

  • Page 38: Is My Printer Mac Compatible? What Are The Versions That It Is Compatible With

    2. Is my printer Mac compatible? What are the versions that it is compatible with? Yes, Mac 10.6/10.7/10.8/10/9/10.10/10.11/10.12/10.13 3. Is my printer Linux compatible? What are the versions that it is compatible with? Yes, Ubuntu 12.04/ 14.04/ 16.04/ 18.04 4. Is my printer Windows compatible? What are the versions that it is compatible with? Yes, Microsoft Windows server 2003/Server 2008/Server 2012/XP/Vista/Win7/Win8 (32bit/64bit)/Win8.1(32bit/64bit)/Win 10(32bit/64bit)

  • Page 39: ⑤ Mobile Printing Issues

    Pantum APP are applicable to IOS 6.0 and above. 3. How to print a PDF file from Android mobile phone? Solution 1) Download the “Pantum App” Application Step1: Download the APP from www.pantum.com or Google Play, then install the APP...
  • Page 40 Step2: Switch on the printer Step3: Connect to the Printer Hotspot...
  • Page 41 Step4: Open the ”PANTUM” application , click “ Add a printer” button at the top of interface, then s add the printer. Step5: Select the file and print it. Solution 2) Download the ” Mopria ” application . Download and install Mopria Print Service plugin to the mobile device from “Google Step1: Play"...
  • Page 42 Connect to the printer hot spot Step3: Click Settings on the main screen, choose Print, and have Mopria Print Service set to on. Step4: Start the application Step5:...
  • Page 43 Select the document, click on the upper right corner, and click Print. Step6: Select the printer, click Print. Step7:...
  • Page 44 4. How to check the Pantum app version in Android system Guide? Step1: Please open the pantum app and click “More” in red circle. Step2: Please click on the “version” in red circle , then the version will show as below:...

  • Page 46: ⑥ General Settings Issues

    When the printer is in dormant status, you can wake it up just by pressing any button or Note: sending print task. How to Restore Factory Setting on P3500 Series Printer? Restore factory settings” is used to restore to printer default settings. Click menu and to choose number by ‘page down’ on the below control panel.
  • Page 47 Click”NO.1-system set” by ‘up and down’ button in the menu setting, and then chose “OK” Step2: Click “NO.4- Restore set” in the menu setting--------“ok” Step3:...

  • Page 48: How To Set The Language Back To English On P3500 Series Printer

    Press direction key “▲” or “▼”, select “4. Restore factory settings” and press “OK”. Step4: 3. How to set the language back to English on P3500 Series Printer? Please follow up with below steps (I will put two pictures for the different languages, if you still failed to follow up the choosing numbers, maybe you can try to change it with same words.):...
  • Page 49 Select ‘NO.1-system set’ in the menu setting (these two kinds of languages pic are the same Step2: meanings), then chose “OK” Then Select “NO.1-language set” in the system set( these two kinds of languages pic are the Step3: same meanings)---------- then chose “OK”...

  • Page 50: How Turn On The 'Toner Save' Setting In The Printer

    At last select NO.2-‘English”( these two kinds of languages pictures are the same meanings)-- Step4: ----then chose ‘OK” it will be done. 4. How turn on the ‘Toner save’ setting in the printer? Please check with below pictures: Menu-- System Settings—Toner Save—Turn on...

  • Page 52: What Is My P3500 Series Printer Specifications

    5. What is my P3500 series Printer Specifications? ⑦ Normal Printer Issues: 1. How to get the printer to print darker under Windows? It will be changed in the printer’s proprieties------“Layout”-----“Effect”--“Dark”...

  • Page 53: How To Get The Printer To Print Darker Under Mac

    2. How to get the printer to print darker under Mac? Click "Print" of the “file” Step1: Click the “ Show Deatils ” as shown below. Step2:...

  • Page 54: How To "Add A Printer "By Manually Under Windows

    Chose “Media & Quality” in the option, select from “Draft-Normal- Best” per your request. Step3: 3. How to “add a printer “by manually under Windows? Step1: Click “add a printer” in the ‘Devices and Printers’...
  • Page 55 Step2: Please chose “the printer that I want isn’t listed” and chose ‘next” , it will be shown as below: Step3: Please chose” adds a local printer or network printer with manual settings” and chose “Next”, it will be shown as below:...
  • Page 56 Step4: Please chose “Use an existing port” and select “Next”, it will be shown as below: Step5: Please chose ‘have disked” and click “Next”, it will be shown as below:...
  • Page 57 Step6: Please chose “browse” when the windows pop up, it will be shown as below: Step7: Please chose the “INF file” in the installation package and then chose “Next” it will be done.

  • Page 58: How To "Add A Printer "By Manually Under Mac

    Step8: It will be finish to installation automatically after you pull up the printer’s USB cable. 4. How to “add a printer “by manually under Mac? Step1: At first, please follow up the instruction of the CD-ROM to install the driver with USB that is under the MAC system.
  • Page 59 Please choose the corresponding model from installed printer when pop up the dialog box. Then Step4: chose the corresponding printer’s driver which installed on PC. (It is needed to be the same with printer model.) After chose to save, it will be finished to install. If the internet needs to set up manually.

  • Page 60: How To Do Duplex Printing On Windows System

    Please chose the corresponding driver which installed on PC.(it is need to be the same with printer model.) After chose to save, it will be finished to install the internet printing. Step5: 5. How to do Duplex Printing on Windows system? Please change your printer’s properties as below steps.

  • Page 61: How To Cancel The "Duplex Printing" Under Windows

    Step3: Please choose ‘Long Edge ” or “Short Edge” in duplex printing. 6. How to cancel the “duplex printing” under Windows? Please change your printer’s properties as below steps. Step1: Please chose the model of your printer in “device and printer” Step2: Double left click the printer-printer’s properties –preferences...

  • Page 62: How To Cancel A Printing Job In The Queue

    Step3: Please choose ‘NONE” in duplex printing. 7. How to cancel a printing job in the queue? Regarding the issue about your printer, please kindly check with below steps, you need to end the printing job in the printing queue: Step1：...

  • Page 63: Why It Will Be Smoked When Printing

    Step3：Please chose “cancel”, it will stop printing job. 8. Why it will be smoked when printing? The smoking is water vapor, which is caused by the printing environment and paper status. When we do the printing, the fuser unit will heat the paper to around 180 °C, so during paper out of the printer, it would exchange its temperature with surrounding environment.

  • Page 64: How To Print Prn File Setting In Printer

    10. How to Print PRN File setting in printer? Step1: Click your model of the printer in the ‘Devices and Printers’. Step2: Click "Properties" of the printer...
  • Page 65 Step3: Please check your original port in the port and keep it in mind Step4: Please change your original port to “FILE:Print to File”. Step5: Please choose any file you want to print and save it on the ‘Desktop’ as “123.”...

  • Page 66: How To Do When It Shown "0X000000709" Error

    Step6: Please find the ‘123.prn” file on the desktop and send it to us. Step7: change your port back to your original port as Step 3 11. How to do when it shown “0x000000709” Error？ Reason:...
  • Page 67 1. The compatibility issue about Windows system 2. When both of windows and XP sharing the same network, and the XP as the main host will be led to this problem. Solution A: Step1: Select “Manage” in the “This PC”. Step2: Select “windows firewall”...
  • Page 68 Solution B: Step1: Select “Manage” in the “This PC”. Step2: Select “Print Spooler” and right click to “run” it. Restart your computer after you run the windows firewall.
  • Page 69 Step3: Please enter “win+ R” and open “operation” window, please enter the IP address which is from the sharing this printer’s XP computer and then press “Enter” Step4: please Right click “connect” in the listed printer. It will be installed the driver directly.

  • Page 70: How To Change The Printing Port Is Available When It Showed" Printing Port Is On Used

    Step5: After done all above steps, you will see the connected printer in the “ Devices and printers” 12. How to change the printing port is available when it showed” Printing port is on used”. "Printer cannot be configured because printing port is on used." it may cause by PC port is abnormal.

  • Page 71: How To Download The User Manual Successfully

    13. How to download the User Manual Successfully? Here are two options for you to download the user manual for the printer’s Option A) Please check the user manual in the CD-ROM. Open your CD-ROM file and double click “Auto run”. Step1: Click ‘User Guide’...
  • Page 72 Option B) Please download the user manual from our official website. Please log in the website: http://global.pantum.com/global/. Step1: Enter your model of your printer in the blank of the below picture Step2: Select the model of your printer. Step3:...

  • Page 73: How To Register For Printer Warranty On-Line

    Chose the corresponding language you are using which stat to download the user manual. Step4: 14. How to register for printer warranty on-line? Step1: Register your account in the website: https://service.global.pantum.com/user/login/register.html...
  • Page 74 Step2: Log in your account with password: Step3: Please chose “Product Registration”, the picture will be shown as below:...

  • Page 75: How To Print Printer Information Pages From P3500 Series Printer

    Step4: At last, you can register for your printer at the below of page, it will be done. 15. How to Print Printer Information Pages from P3500 Series Printer? Take P3500 Printer for example, Click on Operation panel: 1.Menu setting→5. Prt Info report→ 2. Info Page Click menu and to choose number by ‘page down’...
  • Page 76 Click “5-Prt Info report” in the menu setting--------“ok” Step2: Select NO.2-‘ Info Page ’ ------then chose ‘OK” it will be done. Step3:...

  • Page 77: How To Print Network Configuration Information Pages From P3500 Series Printer

    16. How to Print Network configuration Information Pages from P3500 Series Printer? Take P3500 Printer for example, Click on Operation panel: 1.Menu setting→5. Prt Info report→4. NetConf Pg Click menu and to choose number by ‘page down’ on the below control panel.
  • Page 78 Click “5-Prt Info report” in the menu setting--------“ok” Step2: Select NO.4-‘ NetConf Pg ’ ------then chose ‘OK” it will be done. Step3:...
  • Page 79 17. How to do Duplex Printing on Mac system? click on “file ” then select “print” Step1: then select the “Two-Sided” option and then try to print it. Step2:...

  • Page 80: ⑧ Optional Tray Settings Issues

    ⑧ Issues: Optional Tray Settings 1. How to disassemble the additional tray P3500 Series Printer? 1） The method of disassemble Take out paper tray (take it out completely) Step1:...
  • Page 81 Be gently separated the middle of paper tray and rear cover (from left side to Step2: right side) Follow the above step 2 to separate the paper tray bottom same. Step3: Take out the outer cover from right side to left side. Please take a note that don’t touch paper size selector.
  • Page 82 2） Verification methods Overturn the paper tray shown as below: tep1: Confirm that plug wire into the appropriate side as shown above picture. If the Step2: status is NG, you can confirm it after starting printer. If the status is ok, but still have troubles with printer, it may cause by motor or board.

  • Page 83: How To Adjust Paper Tray Settings P3500 Series Printer

    Then install the other parts of paper tray .It will be finished. Step2: 2. How to adjust paper tray settings P3500 Series Printer? Paper tray setting on dial Both standard input tray and optional tray of a printer are equipped with a paper size displaying dial.
  • Page 84 Step3: Install the paper tray into the printer. Note: • when a paper size to be set cannot be found on the dial, the user can set it on the control panel of printer. Please refer to Chapter 7. Paper tray setting on control panel Note: The paper size settings of standard tray, multi-function tray, and optional tray can be done on control panel.
  • Page 85 System settings 2. Paper tray settings Step2: Press the direction key “▲” or “▼” to select “2. Standard tray” option. Press “OK” button. Step3: Press the direction key “▲” or “▼” to select “2. Paper sheet size” option. Start setting.

  • Page 86: How To Set Printing Method In P3500 Series Printer

    3. How to set printing method in P3500 Series Printer? 1) Printing with standard input tray Before printing, please make sure a certain volume of medium has been loaded into the standard input tray. Note: • For paper feeding related precautions, please refer to Chapter 2.
  • Page 87 Note: The multifunctional input tray can be used for printing of special paper such as envelope and transparent film. It can once hold 60 pieces of paper, as a maximum. 2) Printing with optional tray Step1: Installation of optional tray a) Please make sure that both printer and optional tray are properly placed, as shown below.
  • Page 88 d) When the multifunctional input tray and standard tray hold no paper, or when the user set “optional tray I/II” as the paper source, the printer will finish printing task with paper fed from optional tray. Note: • The optional tray can hold 550 pages of 80 g/m2 common paper, as a maximum. •...

  • Page 89: How To Set Automatic Duplex Printing In P3500 Series Printer

    4. How to set automatic duplex printing in P3500 Series Printer? 1） Automatic duplex printing with standard input tray Before printing, please make sure a certain volume of medium has been loaded into the standard input tray. 2） Automatic duplex printing with multifunctional input tray Feed paper from multifunctional input tray for automatic duplex printing.
  • Page 90 3） Automatic duplex printing with optional tray Before printing, please make sure a certain volume of medium has been loaded into the optional tray, and no medium is inside the standard input tray or multifunctional input tray; or make sure the user set optional tray as the paper source. Note: The optional tray supports automatic duplex printing of common paper only.
  • Page 91 Select the printer according to the corresponding model shown in the figure. Step3: Click the “preference option” or “attribute” button, for printing configuration. Step4: Select the “duplex printing” area under “basic” tab, with “long side” or Step5: “short side” binding style optional. Click “OK”...
  • Page 92 Note: • It is recommended to raise paper supporting board, preventing the printed paper from slipping from the paper tray. If you select not to raise the paper supporting board of output tray, we recommend you take away the printed paper immediately after it is output.

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