Paper jams in the Pantum P2200 Series printer every third page could be caused by the following:

1. Print paper is loaded incorrectly – ensure paper is properly aligned in the tray.
2. Feeder roller is dirty or aging – clean or replace the pickup roller.
3. Pickup roller is dirty – clean the roller to ensure proper paper feeding.
4. Top of the page sensor failure – check and replace the sensor if needed.
5. Print media is damp or sticks together – separate sheets and use dry, recommended paper.

These issues can cause intermittent jams, such as every third page.

This answer is automatically generated

Arnott

February 14, 2025

why is the printer not printing well on the left side, after replacing new cartridges?

1 comments:

Mr. Anderson

May 14, 2025

The Pantum P2200 Series printer may not print well on the left side after replacing the cartridges due to one or more of the following reasons:

- The laser toner cartridge is incorrectly installed. It should be reinstalled correctly.
- The laser toner cartridge might be damaged and may need to be replaced.
- The internal parts of the printer could be damaged.

Proper installation and checking for cartridge or internal damage are necessary to fix the issue.

This answer is automatically generated

Summary of Contents for Pantum P2200 Series

Page 1 Maintenance Manual P2200/P2500 Series Monochrome Laser Printer...
Page 2 Legal Notice Trademark Pantum and Pantum logos are registered trademarks of Zhuhai Seine Technology Co., Ltd. Microsoft, Windows, Windows Server, and Windows Vista are trademarks registered by Microsoft Corporation in the United States and/or other countries/regions. The ownership to the names of the software in this manual belongs to the companies taking possession of them, respectively, in accordance with corresponding license agreement.
Page 3 Important Precautions To avoid the possible risk of damage to the product, it is strongly recommended that maintenance be carried out by trained technicians from Pantum, rather than untrained personnel. User must bear the responsibility for any personal injury or product damage occurring during maintenance of the product and the components specified in this manual.
Page 4 Installation Location Place the machine on a flat, stable surface away from sources of vibration and from people, such as a desktop. Place the machine next to a standard and grounded electrical socket. The ambient temperature of the installation site should be between 50 to 90℉...
Page 5 Laser Safety Laser radiation is harmful to the human body. To avoid laser radiation, please do not disassemble the printer without reading the Maintenance Manual! The printer follows the provisions of Class 1 laser products under the CFR standard. The printer has a Class Ⅲ...
Page 6 Regulatory Information This symbol indicates that this product cannot be thrown away together with other waste. Used electrical and electronic equipment must be sent to a designated collection point for recycling. This product is only suitable for indoor use. European Community (EC) Directive Compliance This product complies with the protection requirements related to the electromagnetic compatibility and safety of electrical equipment (designed for use within certain voltage limits), as issued in the Member States...
Page 7: Table Of Contents
Table of Contents An Introduction to the Product ..................1–1 Overview ........................1–2 1.1.1 Front View ...................... 1–2 1.1.2 Rear View ......................1–3 1.1.3 Overview of the Control Panel ..............1–4 1.1.3.1 WIFI Searching Button Functions ..........1–5 1.1.3.2 Cancel/Continue Button Functions ..........1–6 1.1.4 Indicators ......................
Page 8 2.5.1 Set IP Address .................... 2–26 2.5.2 Install the Printer to the Network ............2–27 2.5.3 Setting Network Products ..............2–28 2.5.3.1 View or Change Network Settings ..........2–28 2.5.3.2 Set or Change the Login Password of WEB server ....2–28 2.5.3.3 Restore to Factory Settings ............
Page 9 4.3.5 Gear Drive System ..................4–10 4.3.6 Fuser Component ..................4–10 4.3.7 Laser ......................4–11 4.3.8 Motor ......................4–11 4.3.9 Electromagnet.................... 4–12 4.3.10 Clutch Gear ....................4–13 4.3.11 Pickup Roller ....................4–13 4.3.12 Separator Component ................4–14 4.3.13 Transfer Roller .................... 4–14 Maintenance ..........................
Page 10: An Introduction To The Product
An Introduction to the Product An Introduction to the Product ..................1–1 Overview ........................1–2 1.1.1 Front View ...................... 1–2 1.1.2 Rear View ......................1–3 1.1.3 Overview of the Control Panel ..............1–4 1.1.3.1 WIFI Searching Button Functions ..........1–5 1.1.3.2 Cancel/Continue Button Functions ..........
Page 11: Overview
1.1 Overview 1.1.1 Front View Output Bin Control Panel Output Tray Automatic Feed Guide Paper Stop Feeder Tray Automatic Feeder Tray 1–2...
Page 12: Rear View
1.1.2 Rear View Network Interface USB Interface Power Switch Power Interface 1–3...
Page 13: Overview Of The Control Panel
1.1.3 Overview of the Control Panel The printer control panel contains two buttons and two dual color LED indicators, as shown below: the control panel of the model with WIFI on the left, and the control panel of the model without WIFI on the right. Functions Serial Name...
Page 14: Wifi Searching Button Functions
job, etc. Button 1 WIFI Function Print Information Page（For Printer with USB） Turns on or off WIFI or WIFI push button connect (WPS), or cancels WIFI searching more instructions in 1.1.3.1 Button 2 Test Print Page (Not for Printers without WIFI), Continue printing, Cancel printing, Wake up the printer or Restore factory defaults.
Page 15: Cancel/Continue Button Functions
1.1.3.2 Cancel/Continue Button Functions Printer status Operation Printer action Sleep Mode Short press or Wake up from the sleep mode long press button 2 Error The printer is out of Short press Continue printing paper or a feed jam button 2 occurred A print job exists Long press...
Page 16: Indicators
1.1.4 Indicators 1.1.4.1 LED1 Indicator Status Display Dual color LED1 Description(For printers Description(For printers Serial Status Display for with WIFI) without WIFI) Number paper/WIFI No WIFI connection, no No paper error paper error LED1 off LED1 off Paper related errors are not Without this state indicated if they occur when you are searching for WIFI...
Page 17: Led2 Indicator Status Display
1.1.4.2 LED2 Indicator Status Display Serial Dual color LED2 Description（For printers with USB and Number Status Display WIFI interfaces and printers with USB for data/toner interface) cartridge Warming up when you turn on the printer, wake it up from sleep mode or open or close the lid.
Page 18: Indicator Status Display
1.1.4.3 Indicator Status Display The following table describes the indicator status display for abnormalities with this printer. Status Serial Description Number LED1 LED2 Warning of low toner level (The printer only detects the level of tone when it gets ready, but not when it is in the sleep mode or printing).
Page 19: Product Specifications
Product Specifications 1.2.1 General Specifications Processor 600MHZ Memory 128MB 220V Model: AC 220-240V, 50/60Hz, 3.0A 100V Model: AC 100-127V, 50/60Hz, 6.0A (Note: See the nameplate on the back of the printer Power Supply to learn the appropriate power supply and voltage to use with this printer.
Page 20: Printing Specifications
1.2.2 Printing Specifications Print Speed 22ppm Letter 23ppm First Page Print Time <8 s Print Language Maximum Print Size Legal(216mm*355.6mm) Durability Recommended 700 pages monthly print amount Month print load 15000 pages Paper input Standard Tray 150 sheets（80g/m²） capability Paper output Print-side down 100 sheets（80g/m²）...
Page 21: Consumables Specifications
Note: • Model additions are subject to change without notice. •Consumables capacity may vary depending on different types used. •For optimal print quality, please use only original Pantum products. •The warranty excludes any damage caused by using non-Pantum original consumables.
Page 22: Installation And Basic Instructions
Installation and Basic Instructions Packing List ......................... 2–2 Machine Installation ....................2–3 2.2.1 Install the Cartridge ..................2–3 2.2.2 Install the Output Tray ................2–5 Driver Installation and Uninstallation ............... 2–6 2.3.1 Based on Windows System ..............2–6 ® 2.3.1.1 Introduction ..................2–6 2.3.1.2 Installation Steps .................
Page 23: Packing List
2.1 Packing List When you open the package, verify whether the following parts are included in the carton: Printer Toner Cartridges USB cable power cord CD-ROM Quick Installation Guide Warranty Certificate Delivery Tray 2–2...
Page 24: Machine Installation
2.2 Machine Installation 2.2.1 Install the Cartridge 1. Remove the removal seal on the printer, and open the output bin. 2. Take out the plate for fixing the toner cartridge. 3. Remove the toner cartridge 2–3...
Page 25 4. Hold the handle of the cartridge and shake gently (horizontally) 5-6 times, so as to evenly distribute the toner inside the cartridge. 5. Remove the black paper protecting the cartridge. 6. Remove the seal. 7. Load the cartridge along the guides. 2–4...
Page 26: Install The Output Tray
8. Push it firmly in the direction of the arrow until you hear it click. This means that the cartridge is fully inserted. 9. Close the output bin 2.2.2 Install the Output Tray Install the output tray by placing the dowels at both ends of the output tray into the holes in the output bin.
Page 27: Driver Installation And Uninstallation
The installation procedure for this series of printers varies depending on different printer models, as follows: Printer with USB interface  1） Running Interface Insert the installation CD, and then the Pantum interface pops up. The installation CD runs automatically. This is shown below: 2–6...
Page 28 User identity will be verified before the program starts running. If the user is an administrator, this interface will display. If the user is a non-administrator, the following pop-up box will show: "Insufficient privileges. Please install the printer with administrator privileges." 2）...
Page 29 3） Installation Process Click Install to go to the Installation Process interface. 4） Installation Complete When the installation is complete, the Installation Complete interface appears and exits automatically in a few seconds. You can also click "X" to exit immediately. 2–8...
Page 30 Printer with USB and WIFI interfaces  1) Configuration Interface Just like printers with USB interface, when Autorun completes, the following configuration interface is displayed. Select the language, model and installation mode you want to use. Click Next. Note: The installation mode will be automatically adjusted based on the printer model you select.
Page 31 2) WIFI Configuration Tool Interface When you select Printer connected to a new network, the following WIFI Configuration Tool interface will be displayed. As the WIFI Configuration Tool prompts step by step, configure the printer to connect to a wireless network. See detailed steps in section 2.6.3 3) Search for Network Interface...
Page 32 4) Printer List When the searching completes, the Printer List interface will be displayed. You can choose one or more network printers from the list to install. 5） Installation Process Select the printer(s) you want to install and click Next to go to the Installation Process interface.
Page 33 6） Installation Complete When the installation is complete, the Installation Complete interface appears and exits automatically in a few seconds. You can also click "X" to exit immediately. 2–12...
Page 34 When no printer is connected or multiple printers of different models are  connected In cases when no printer is connected or multiple printers of different models are connected, you can still install the printer driver. When Autorun completes, the following configuration interface will be displayed.
Page 35: Driver Uninstallation
"Insufficient privileges. Please uninstall the printer with administrator privileges. " If any jobs remain in the print queue, a warning will pop up, saying "The Pantum P2200-P2500-P2900 Series Laser Printer is in use. Please uninstall the driver after the printing is completed."...
Page 36 3) Uninstallation Interface 4) Done Interface When the progress bar completes, the program will automatically switch to Done interface. click the Done button to uninstall successfully. 2–15...
Page 37: Based On Mac System
2.3.2 Based on MAC system 2.3.2.1 Introduction The Mac driver installer uses the PackageMaker software that comes with the Mac system. Installation is basically consistent with the installation of a regular Mac software. The installation is split into the following steps: introduction, license, destination volume, type of installation, installation, and summary.
Page 38 b) License Shows the License Agreement, as below. Click Continue, and the dialog box that shows "To continue installing the software, you must agree to the terms of the Software License Agreement. " will pop up. Click Agree to accept the License Agreement and continue the installation. 2–17...
Page 39 Installation Type Show the information about the installation as below. Click Install, and the following prompt box will show. You can continue with the installation after logging in with the administrator account to give the permission. 2–18...
Page 40 d) Install The installation progress, as shown below; Summary Installation complete, as shown below. Note: Mac does not require you to uninstall any previous version installed. You can install the newer version directly. 2–19...
Page 41: Test Print
2.4 Test Print 2.4.1 Offline Self-test Page Print The offline configuration page can be set from the operation panel using the following steps: Power on, making sure the indicator display status reads as Ready. To print the test page on a printer with WIFI, press down the Control Panel (Cancel/Continue) for three seconds.
Page 42 (Demo Page) 2–21...
Page 43 P2500W Series [Page 1] [Printer Information Page] Pinter Information Product Name :Pantum P3100DL USB Vender ID :232B Firmware Version :1.0.1.7 Memory Size :128MB Printing Mode :GDI Product Serial No. :AA2A000000 Cartridge Information :PD-210 Cartridge Model Remaining Amount of toner Actual Pages Printed...
Page 44 P2500W Series [Page 2] [Network Configuration Information Page] Basic Information Connection Status :Disconnected Network Used :Wifi antum 55511A Host Name Hardware Address :44 : 33 : 4c : 55 : 51 : 1a Total Packets Received Bad Packets Received Framing Errors Received Total Packets Transmitted IPv4 Configuration Information :Auto...
Page 45 P2500W Series [Page 3] [WiFi Configuration Information] Basic Information Wireless Status Communication Mode :Basic Connection Mode elkin.f6e Network Name(SSID) BSSID Authentication Type :WPA2_PSK Wireless Hotspot Information Wireless antum 55511A SSID :192.168.223.1 Hotsopt IP Address :255.255.255.0 Subnet Mask DHCP Service Status Starting Address for IP Address Pool :192.168.223.100 Ending Address for IP Address Pool...
Page 46: Windows Test Print Online
Windows Test Print Online After installing the driver, click the "Start" menu on the computer and select "Printer and Fax" to find the Pantum P2500 Series Printer icon, as shown in the following figure: . Right-click "Printer Properties", and the following interface will appear.
Page 47: Wired Network Settings （For Models With Wired Network Print)
2.5 Wired Network Settings （For Models with Wired Network Print) You may need to set some network parameters on the printer. You can set these parameters from the embedded Web server. 2.5.1 Set IP Address You can get the printer's IP address automatically via DHCP or set it manually. Set Automatically ...
Page 48: Install The Printer To The Network
Install the Printer to the Network 2.5.2 With this setting, the printer is connected directly to the network and can be set to allow all computers on the network to print directly to this printer. Before you turn on the printer, plug the network cable to the printer's network port to connect the printer directly to the network.
Page 49: Setting Network Products
2.5.3 Setting Network Products 2.5.3.1 View or Change Network Settings You can use the embedded Web server to change the IP settings. See 2.4.1 for instructions: Long press the Cancel/Continue button on the Control Panel to print the network configuration page. This will show the printer's IP address information.
Page 50: Wireless Settings (For Models With Wifi Printing)
2.6 Wireless settings (for models with WiFi printing) 2.6.1 Wireless Network Type Depending on the model, printers with WIFI printing supports two types of wireless network connection: infrastructure mode and WIFI Direct. Typically, you can use only one connection between the computer and the printer at a time. Infrastructure Mode The printer communicates with the wireless device via the access point.
Page 51 Configuration Procedure 1) Detect the WIFI Card The WIFI configuration tool uses the WIFI card on computer to search for WIFI. When the computer does not have a WIFI card, the option of Manually enter the SSID will be automatically checked on the WIFI List page. Please skip to Step 3 in this case.
Page 52 3) Manually Enter the SSID Interface This interface appears when the user checks the option of Manually Enter the SSID. 4) Information Entry Interface The interface of Information Entry: allows you to enter the WIFI network. 2–31...
Page 53 5) Configuration Interface The interface of Network Configuration: provides the WIFI configuration results for the printer. This interface displays the progress of PC sending configuration message to the printer to set up WIFI connection. The following message will appear if the printer is not connected to the PC via USB: The following message will appear if the printer fails to apply the configuration by using the WIFI provided: 2–32...
Page 54 The following message will appear if the printer can apply the configuration by using the WIFI provided, but the PC does not support WIFI: The following message will appear for successful WIFI connection when the printer can apply the configuration by using the WIFI provided and the PC supports WIFI: 2–33...
Page 55: Turn Off The Wireless Device
2.6.4 Turn off the Wireless Device If you want to disconnect the printer with WIFI, you can turn off the wireless device within the printer. You can disconnect the WIFI by pressing the WIFI button on the printer's  control panel for over 2 seconds. To verify whether the wireless device is turned off, press and hold the ...
Page 56: Operating Principles
Operating Principles Components Summary ..................3–2 Mechanical Structural Diagram ................3–3 Feeder Circuit Diagram ..................3–4 Print Principles ......................3–5 3.4.1 Charging ......................3–5 3.4.2 Exposure ......................3–5 3.4.3 Development ....................3–6 3.4.4 Print Transfer ....................3–6 3.4.5 Fusing ......................3–7 3.4.6 Cleaning ......................
Page 57: Components Summary
3.1 Components Summary The following diagram shows the summary of the composition RAM module Interface module USB/NET/WiFi Operating module Data control module (Control Panel ) Engine control module Paper feed system Motor driver module Laser unit Paper Tray Transfer Fixing unit Exposure Cleaning Charging...
Page 58: Mechanical Structural Diagram
3.2 Mechanical Structural Diagram Delivery Roller Halogen Light Output Tray Pressure Roller Heating Roller Charge Roller OPC (photosensitive drum) Transfer Roller Motor Developing Roller Supply Roller Clutch Gear Laser Unit 3–3 Feeder Tray Mixing Bracket Pickup Roller Separator Component...
Page 59: Feeder Circuit Diagram
3.3 Feeder Circuit Diagram Output Tray Feeder tray Feed Sensor This printer uses the "C" type of feeder circuit. The feeder system consists of the following components: 1. Pickup Roller: Feeds the paper to the print area through friction. 2. Electromagnet: Works with the clutch gear to control the movement of the pickup roller.
Page 60: Print Principles
3.4 Print Principles 3.4.1 Charging Using DC high voltage, the steel shaft of the charge roller will evenly charge the surface of the OPC with a negative 600V charge. 3.4.2 Exposure When the light conductor is scanned by the laser beam, the irradiated portion meets the conductive layer of the photosensitive drum.
Page 61: Development
3.4.3 Development When the toner has been moved through under friction between the Developing Roller (DR) and Supply Roller (SR), the surface of the Developing Roller will be covered with a layer of charged toner. After exposure, as the OPC goes through the DR, it will transmit the developing voltage to the DR.
Page 62: Fusing
3.4.5 Fusing When the paper moves onto the heating roller, the toner is melted at a specific temperature. The pressure poller (PR) then presses the toner into the paper fibers, curing it to the paper. Note: If the fusing temperature is too high or too low, toner fusing results will be affected.
Page 63: Disassembling And Installation
Disassembling and Installation Parts ..........................4–2 Disassembling Step Figure ................... 4–3 Disassembly Steps ....................4–4 4.3.1 Preparation for Disassembly ..............4–4 4.3.2 Exterior Component ................... 4–5 4.3.2.1 Output Bin Component ..............4–5 4.3.2.2 Left Cover and Right Cover ............. 4–5 4.3.2.3 Front Cover ....................
Page 64: Parts
4.1 Parts Top Cover Assembly Fuser Unit Rear Cover Operator Panel Assembly Right-Side Cover Transfer Roller Pick-Up Roller Sensor Board Separator Pad Main Motor Driver System Control Board High Voltage Power Supply Board Printer Frame Paper Feed Solenoid Paper Feed Clutch Laser Uint Left-Side Cover Front Cover...
Page 65: Disassembling Step Figure
4.2 Disassembling Step Figure Turn off the power Unplug the connecting Remove the toner Output Component Right Cover Left Cover Rear Cover Fuser Component Front Cover Upper Drive Master Shield System Board Master Laser Electromag Board Motor Clutch Gear High Voltage Pickup Roller Separator...
Page 66: Disassembly Steps
4.3 Disassembly Steps 4.3.1 Preparation for Disassembly 1. Before disassembling, please disconnect the printer and unplug the connecting wires. 2. Remove the paper and close the feeder tray and the output tray. 3. Open the output bin and remove the cartridge. Note: •...
Page 67: Exterior Component
4.3.2 Exterior Component 4.3.2.1 Output Bin Component Open the claws on both sides and remove the output bin. 4.3.2.2 Left Cover and Right Cover 1. Remove the screws as shown below: 4–5...
Page 68 2. Open the jaws as shown in the figure, and remove the left and right covers. Note: The WIFI antenna of P2500W printers is located on the right cover. Pry open the jaws , remove the WIFI antenna, and then remove the right cover. 4–6...
Page 69: Front Cover
4.3.2.3 Front Cover Remove the screws as shown below, and remove the front cover. 4.3.2.4 Rear Cover Remove the screws as shown below, and remove the rear cover. 4–7...
Page 70: Master Board
4.3.3 Master Board 1. Remove the exterior components and unplug the baseplate cable. 2. Remove the screws as shown below, and remove the master board. 4–8...
Page 71: High Voltage Power Board
4.3.4 High Voltage Power Board 1. Remove the screws as shown below, and remove the master board bracket. 2. Remove the screws as shown below, and remove the high voltage power board. 4–9...
Page 72: Gear Drive System
4.3.5 Gear Drive System Remove the screws as shown below, and remove the gear drive system. Note: When removing the gear drive system, make sure the gear is well protected from falling which may damage the engine. 4.3.6 Fuser Component Remove the screws as shown below, and remove the fuser component.
Page 73: Laser
4.3.7 Laser Remove the connecting wires and the screws as shown below, then remove the laser. 4.3.8 Motor When you have removed the laser, remove the fixing screws as shown below, and remove the motor. 4–11...
Page 74: Electromagnet
4.3.9 Electromagnet 1. Remove the connecting wires from the card slot, as shown below. 2. Remove the screws as shown below, and remove the electromagnet. 4–12...
Page 75: Clutch Gear
4.3.10 Clutch Gear Open the clutch gear jaws as shown below, and remove the clutch gear by pulling it out. 4.3.11 Pickup Roller 1. Open the jaw on the cam of the paper feed shaft, and remove the paper feed shaft assembly by pulling it in the direction of the pickup roller. 4–13...
Page 76: Separator Component
2. Open the jaw on the pickup roller, and remove it by pulling it in the direction opposite to the cam. 4.3.12 Separator Component When you have removed the pickup roller, remove the separator component. Take caution to protect the spring from falling. 4.3.13 Transfer Roller Open the claw as shown below, remove the bearing of the transfer roller and remove the transfer roller.
Page 77: Maintenance
Maintenance Cleaning ........................5–2 Consumables ......................5–5 5.2.1 About Consumables ................... 5–5 5.2.2 Replacement of Consumables ..............5–5 5–1...
Page 78: Cleaning
5.1 Cleaning Note: Please use mild detergents.  Do not use strongly corrosive liquids such as thinners or benzene for cleaning,  as these will damage the surface of the device. Do not use cleaning materials containing ammonia.  Do not use isopropanol to remove dust from the control panel, as it may crack ...
Page 79 3. Open the upper cover and remove the cartridge Note: Please remove metal objects, such as watches or bracelets before removing the  cartridge, as they may damage the inside of the machine. When removing the cartridge, put it in a protective bag or wrap it in thick paper ...
Page 80 4. Clean the inside of the printer by using a dry and lint-free cloth to gently wipe the shaded area shown in the following figure. 5. Gently clean the glass on the laser with a piece of cotton or duster slightly damped with alcohol.
Page 81: Consumables
5.2 Consumables 5.2.1 About Consumables (1) Utilization of consumables Please only use genuine Pantum consumables. (2) Cartridge Maintenance and Protection To maximize toner use, please bear the following guidelines in mind: Do not remove the cartridge from its packaging until you need to use it.
Page 82 Note: The cartridge surface may contain toner. Please remove it carefully to avoid  spillage. Put the empty cartridge on a piece of paper to avoid accidental toner spillage.  After removing the protective cover, please immediately install the cartridge in ...
Page 83 3. Take the new cartridge out of its packaging, hold the cartridge handle and shake it gently (horizontally) 5-6 times so as to evenly distribute the toner inside the cartridge. 4. Remove the cartridge protector, and place the cartridge into the printer along the guides.
Page 84 5. Fully close the upper cover 6. Restart the printer, press down the Control Panel button for three seconds, and print a test page. 5–8...
Page 85: Error Display And Troubleshooting
Error Display and Troubleshooting Pre-maintenance Check ..................6–2 Error Information ...................... 6–3 Error Code ........................6–4 Clearing Jammed Paper ..................6–5 6.4.1 Feed jam ......................6–5 6.4.2 Inside Jam ....................... 6–6 Troubleshooting ....................... 6–9 6.5.1 Feed Paper Failure ..................6–9 6.5.2 Common failures ..................
Page 86: Pre-Maintenance Check
Do not use short-grained paper or acid paper. [If you use short-grained paper or acid paper, it can cause print quality problems] 三、Consumables Replace the cartridge when the indicator on the printer control panel flashes yellow. Check that the specified Pantum cartridge is being used. For more information, please see 5.2"Consumables" 6–2...
Page 87: Error Information
6.2 Error Information Error Cause Solution The printer is not 1. The USB cable or power 1. Connect the USB cable and connected cord is not connected the power cord correctly. 2. Master board failure 2. Replace the master board printer's The upper cover has not Close the upper cover.
Page 88: Error Code
6.3 Error Code Code Cause Solution NO.000 The main motor is faulty 1. Make sure that the main motor cable is connected correctly cable connection is faulty. 2. Replace the main motor if it is faulty; 3. Replace the high voltage power board if it is faulty.
Page 89: Clearing Jammed Paper
• If you can not remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair. 6.4.1 Feed jam Gently draw the jammed paper out.
Page 90: Inside Jam
6.4.2 Inside Jam Open the upper cover. Remove the cartridge along the guides 6–6...
Page 91 Open the fuser component's upper guide plate to reduce the pressure on the pressure spring. From the fuser unit, gently draw the jammed paper out along the output direction. 6–7...
Page 92 After removing the jammed paper, insert the cartridge into the printer along the guides until you hear a click assuring you that the cartridge is fully inserted. Put the paper in the tray neatly to carry out next print when the indicator resumes print-ready status.
Page 93: Troubleshooting
6.5 Troubleshooting 6.5.1 Feed Paper Failure Initial Check: Please conduct an initial check when there is a paper feed failure. Check Solution print media meet product Replace the print media. specifications? Is the paper curled, wrinkled, or wet? Replace the paper and tell users how to protect the paper.
Page 94 M1 Paper feed failure Possible cause Solution Check the electromagnet signal input to ensure that There is no electromagnet signal. the electromagnet signal line is normal. The pickup roller is dirty. Clean or replace the pickup roller. Pickup roller wears down. Replace the pickup roller.
Page 95: Common Failures
6.5.2 Common failures P1 No AC power supply Possible cause Solution The voltage is unsuitable. Ensure suitable voltage from the power supply. The power cord is not connected to the Make sure that the power cord is outlet correctly. connected to the outlet correctly. The fuse has blown.
Page 96 P5 Heating light doesn't work Possible cause Solution The high-voltage power supply circuit Reconnect the plug wire and ensure that board is disconnected. the AC power supply is working normally. There is jammed paper inside of the Check the printer and remove the jammed printer.
Page 97 P8 Abnormal high-voltage output Possible cause Solution The power cord is not plugged in or is Make sure the power cord is connected damaged. correctly. The high-voltage contact is dirty. Clean the high-voltage contact. The high voltage power board is faulty. Replace the high voltage power board.
Page 98 P11 No image printed Possible cause Solution The USB cable and power cord are not Check the USB cable and power cord to connected correctly ensure the correct connection. FFC cable connection between the high Replace the master board voltage power board and the master board is bad or unreliable.
Page 99: Image Defects
6.6 Image Defects Status Cause Recommended Solutions Lightly exposed carbon powder Replace the cartridge.   image cartridges is running out. Clean the area contaminated  Poor connection with toner.  high-voltage contact of the high Clean the high-voltage contacts ...
Page 100 Black/white spots Some areas of the cartridge are 1. Replace the cartridge.   contaminated or the OPC is Clean transfer  damaged. high-voltage contact or replace If there are 45.2mm cyclical spots the transfer roller.  appearing on the image, it means 3.
Page 101 Black background Print media used are beyond the Please use print media within   specified range. the specified range. The cartridge is empty. Replace the cartridge.   The high-voltage output of the Clean the high-voltage contacts   high voltage power board is or replace the high voltage faulty.
Page 102: Appendix
Appendix 1 Circumference of Each Roller in This Device Name Circumference (mm) Transfer roller 45.2 Heating roller 62.3 Pressure roller 75.4 OPC (photosensitive drum) 75.4 Developing roller 35.2 Supply roller 47.5 Charge Roller 37.7 The reason for relevant periodical image exception can be determined in accordance with the circumference of each roller above Appendix1...
Page 103: Appendix
Appendix 2 Wiring Diagram Sensor Board Cartridge Paper Feed Solenoid WiFi Antenna WiFi Module Control Board High Voltage Power Supply Board Laser Unit 温度感应器 Fuser Unit Appendix...
Page 104: Appendix 3
Appendix 3 Product Serial Numbers There is a serial number label on each product. Please see below for the meaning of the product serial number and its location. Meaning of the code: Date of Manufacture Product Serial No. AF4 A 000001 7DC 01 Serial No.
Page 105: Terminology
Appendix 4 Terminology The following table shows the terminology used in this manual. Terminology Explanation A type of safety standard for laser products WIFI Wireless network Wireless Access Point, a session or access bridge WIFI Protected Setup The number of dots per inch Pages printed per minute auto run Run automatically...

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