The support user is activated.
IMPORTANT!
The support user exclusively enables Fronius Technical Support to configure set-
tings on the inverter via a secure connection. Access is deactivated by clicking
the
"End support user access"
Creating support info (for Fronius Support team)
"Create support info"
Click the
1
The sdp.cry file is downloaded automatically. For manual download, click the
2
"Download support info"
The sdp.cry file is saved in the downloads.
Activating remote maintenance
Click the
"Activate remote maintenance"
1
Remote maintenance access for the Fronius Support team is activated.
IMPORTANT!
The remote maintenance access exclusively enables Fronius Technical Support
to access the inverter via a secure connection. In this case, diagnostics data is
transmitted which is used for troubleshooting. The remote maintenance access
can be activated only upon request by the Fronius Support team.
button.
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