Chapter 8 Product Support And Maintenance; Troubleshooting; Contact Us; Banner Engineering Corp Limited Warranty - Banner Q5X Instruction Manual

Q5X Laser Triangulation Sensor With Dual Mode And IO-Link For Jam Detection Instruction Manual
Chapter Contents
Troubleshooting ................................................................................................................................................................................................ 55

Contact Us......................................................................................................................................................................................................... 55

Banner Engineering Corp Limited Warranty ..................................................................................................................................................... 55
Chapter 8
Troubleshooting
Use the following table to correct any error codes that appear in the Q5X.
Error Codes
Error Code
Contact Us
Banner Engineering Corp. headquarters is located at: 9714 Tenth Avenue North | Minneapolis, MN 55441, USA | Phone: + 1
888 373 6767
For worldwide locations and local representatives, visit www.bannerengineering.com.
Banner Engineering Corp Limited Warranty
Banner Engineering Corp. warrants its products to be free from defects in material and workmanship for one year following
the date of shipment. Banner Engineering Corp. will repair or replace, free of charge, any product of its manufacture which, at
the time it is returned to the factory, is found to have been defective during the warranty period. This warranty does not cover
damage or liability for misuse, abuse, or the improper application or installation of the Banner product.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR
IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
July 10, 2023
Product Support and Maintenance
Description
No valid signal in range Reposition the sensor or the target
Reposition the sensor or the target to increase the detection
The signal is saturated
distance, or increase the angle of incidence between the
(too much light)
sensor and the target
EEPROM fault Contact Banner Engineering to resolve
Laser fault Contact Banner Engineering to resolve
Check the wiring for an electrical short circuit and to ensure
Output short-circuited
that the wiring is correct
System fault Contact Banner Engineering to resolve
© Banner Engineering Corp.
Resolution
55