Bmc Reset; Reporting An Issue; Technical Support Procedures - Supermicro SuperServer SYS-511R-W User Manual

7.8 BMC Reset

The BMC can be reset using the button on the front control panel or on the chassis rear.
•
Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC
resets and the reset duration is approximately 250 ms. Then the BMC starts to boot.
•
Restore factory default configuration—Hold the button for twelve seconds. The LED blinks
at 4 Hz while defaults are configured.
•
Firmware update—the UID LED blinks at 10Hz during a firmware update.

7.9 Reporting an Issue

Technical Support Procedures

Before contacting Technical Support, please take the following steps. If your system was
purchased through a distributor or reseller, please contact them for troubleshooting services.
They have the best knowledge of your specific system configuration.
1. Please review the
Questions on our website before contacting Technical Support.
2. BIOS upgrades can be downloaded from our website. Note: Not all BIOS can be flashed
depending on the modifications to the boot block code.
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
•
System, motherboard, and chassis model numbers and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your system
first boots up)
•
System configuration
An example of a Technical Support form is posted on our website. Distributors: For immediate
assistance, please have your account number ready when contacting our technical support
department by email.
BMC Reset Options
Event LED (Green)
Reset Blinks at 2 Hz
Restore
Blinks at 4 Hz
Defaults
Update Blinks at 10 Hz
Troubleshooting Procedures
85
Chapter 7: Troubleshooting and Support
in this manual and Frequently Asked