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Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton, and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
For faster service, RMA authorizations may be requested online
support/rma/).
Whenever possible, repack the chassis in the original Supermicro carton, using the original
packaging material. If these are no longer available, be sure to pack the chassis securely,
using packaging material to surround the chassis so that it does not shift within the carton
and become damaged during shipping.
This warranty only covers normal consumer use and does not cover damages incurred in
shipping or from failure due to the alteration, misuse, abuse or improper maintenance of
products.
During the warranty period, contact your distributor first for any product problems.
Vendor Support Filing System
For issues related to Intel, use the Intel IPS filing system:
https://www.intel.com/content/www/us/en/design/support/ips/training/welcome.html
For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact
your account representative.
7.10 Feedback
Supermicro values your feedback as we strive to improve our customer experience in all facets
of our business. Please email us at
our manuals.
Chapter 7: Troubleshooting and Support
techwriterteam@supermicro.com
86
(http://www.supermicro.com/
to provide feedback on
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Troubleshooting
