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System Operating Instructions
Each lane key on the audio console has an indicator light. Interpret the lights as follows.
RED (fast flash)...........................Customer CALLING for service
GREEN (steady)..........................Customer in 2-WAY CONTACT with your console
RED (steady)................................Customer in 2-WAY CONTACT with another console
GREEN (slow flash)....................Customer placed on HOLD from your console
RED (slow flash).........................Customer placed on HOLD from another console
Operate the Teller Console as follows.
To CONTACT a customer calling.................................Press the LANE key
To place a customer on HOLD......................................Press the HOLD key (indicator blinks)
To CONTACT a customer on HOLD............................Press the LANE key
To END contact with customer......................................Press the active LANE key
To CANCEL hold and END contact..............................Press the LANE key twice
To TALK OVER a customer.........................................Hold down the active LANE key
To toggle between console & wireless headset..............Press WIRELESS key (no lane selected)
To view yourself............................................................Press HOLD key (no lane selected)
To toggle background noise cancellation
5501 consoles (except 12-lane version)......................Press NOISE CANCEL button
On or Off (indicated by Noise Cancel light)
On or Off (indicated by Lanes 1&3 or 1&2 lights)
With 5501 series consoles maintain a distance of 3" to 6" from the microphone. With older consoles
maintain a distance of 2" from the microphone.
You can contact any customer who is on HOLD from any teller console.
The system may be configured for multiple consoles to contact a lane at the same time. See Feature
Switch #2 in the section "Audio Matrix Switch Settings".
To prevent loss of sound quality avoid leaving a lane selected when no customer is present.
To eliminate possible "watery" background sound, turn background noise cancellation off. Doing
this will allow a higher level of engine noise and other environmental noises. See the section "Echo
Canceller & Background Noise Cancellation" for more information.
A wireless headset will not work unless it is communicating with its base unit. With Plantronics
CS50 / CS55 units press the long, silver button on the face of the headset. Green lights on the
headset and the base unit indicate they are communicating. Lanes must be selected at the audio
console – they cannot be selected from the headset.
See the section "Auto-Greeter Board Installation & Use" for instructions on this board (if installed).
An Operating Instructions sticker can be found on the bottom of all 5501 Series consoles.
Additional Information for Video
In the idle view (no lane selected) the teller will see either the driveway camera only or a rotation of
all lane cameras including the driveway camera. See Feature Switch # 1 in the section "Video Matrix
Switch Settings".
When a customer lane is not selected, the customer will see the Auxiliary Video (if present). If there
is no Auxiliary Video, the customer will see their own image from that lane camera.
08-315 (3/6/12)
Yellow light on = wireless mode
Green = On
Red = Off
Green = On
Red = Off
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