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Q. My Plantronics CS50 /CS55 wireless headset quit working and causes a loud static sound at the
customer lane. What could be wrong?
A. Power surges or static electricity are the most likely causes of this symptom according to Plantronics
tech support. Use the following steps to reset the headset and correct the problem.
1. Press both the talk button and the mute control button on the headset for 5 seconds. (The mute
control is the volume control pressed in.)
2. When the talk indicator light on the headset blinks, release both buttons.
3. Press the talk button again.
4. Remove power from the base unit for 5 seconds and then power it back up.
Q. I have two sites with wireless headsets. At one location the teller call tones come through the headset
and at the other site the call tones come through the console speaker. Why is this?
A. This has to do with the circuitry of the console board and whether it has a built-in wireless headset
jack. Newer 5001 and all 5501 consoles have the built-in jack and the teller call tone will always
come through the console, even when it is in headset mode. Consoles that do not have this jack
require the 5014 adapter to connect a wireless headset. With most of these consoles the call tone will
only sound through the headset while the toggle switch is in headset mode. It is not possible to
change how this works on a given console since the board design is the determining factor.
Q. Is there any other wireless headset system available for the audio consoles besides the Plantronics
CS50 or CS55?
A. Another headset known to be compatible is the Jabra GN9330e. This unit has a user replaceable
spare battery with charger available as an option. It also allows a different headset to be quickly
linked to the base with the push of a button. Follow this link for more information.
http://www.jabra.com/na-us/headsetsolutions/pages/jabragn9300.aspx
wireless headsets on the market from various manufacturers and many of them would probably work
fine but compatibility cannot be guaranteed, so try them at your own risk.
Video
Q. Is it possible to use audio and video matrixes from different series together on the same system?
A. 4000 and 5000 Series audio and video matrixes can be interchanged. 3000 Series audio matrixes can
only be used with 3000 Series video matrixes since the communications and cabling are different.
Q. I have an application requiring one-way video. Is a video matrix available for one-way use only?
A. All video matrixes currently manufactured are bidirectional. For one-way video just use the lane
camera and console monitor connectors.
Q. What are the requirements for the auxiliary video input on the video matrix?
A. This input requires an industry standard 1V peak-to-peak composite video signal, the same as the
output from a CCTV camera. Typical sources for this signal are a media player, the video output of a
DVR or a computer that has a video card with a composite video output.
Q. I just installed a video matrix that I know is good but one or more teller monitors will not lock in on
any lane camera when that lane is selected. What could be wrong?
A. Make sure that the teller positions match up on the audio and video matrixes. For example if an
audio console is plugged into CONSOLE 2 of the audio matrix, the camera and monitor for that
teller must be plugged into CONSOLE 2 of the video matrix. Also make sure that the termination
switches are set properly for each lane camera and the driveway camera (see the following question).
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There are many other
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