Troubleshooting Tips - Hamilton Air 5000 Series Installation & Service Manual

Audio/video system
Table of Contents

Advertisement

Repeat for the 2nd Lane
Set the lane 2 pots to the same settings as lane 1 and test. Usually these settings will work for both lanes.
If adjustments need to be made, follow the steps above.
Adjustment Hint: The 5001-1 Audio System does not like to be too loud. Adjust the volumes to the
lowest settings where the level is OK. Cranking the volumes up usually makes things worse.
Operating Modes
The Operating Mode is controlled by an internal bank of 2 switches which set features of the audio
processor. Remove the 4 console cabinet screws for access to the dipswitch bank. The dipswitch closest
to the edge of the board is dipswitch 1. Always remove power to the console when changing the switch
positions. The function of these switches is as follows. See the section "Echo Canceller & Background
Noise Cancellation" for more information.
Switch 1 UP..................DYNAMIC Echo Canceller Learning
Switch 1 DOWN...........FIXED Echo Canceller Learning
Switch 2 DOWN...........Background Noise Cancellation ON
Switch 2 UP..................Background Noise Cancellation OFF
Operating Instructions
Each Lane Key has an indicator light. Interpret the Indicator Lights as follows:
RED...............Customer CALLING for service
GREEN..........Customer in 2-WAY CONTACT with you
Operate the Teller Console as follows:
To CONTACT a customer calling....................................Press the LANE key
To END contact with a customer......................................Press the active LANE key
To TALK OVER a customer............................................Hold down the active LANE key
Indicated by Lane 1 LED

Troubleshooting Tips

System won't initialize (console lights continue to blink red or stay lit) – The audio consoles,
audio matrix and video matrix all communicate by RS-485 through the Cat 5 cables. A problem with
any of these devices can cause a system wide problem like this. Power down and disconnect all but
one audio console – also disconnect the video matrix if present. Power up and see if the system will
initialize with a single console. If it does, start adding devices back one at a time until it fails again to
determine the cause. If the first console failed to initialize, try a different one. Don't rule out the
possibility that a storm or power surge could have damaged multiple devices. Also be aware that
some matrix failures are only related to a particular console port.
Power supply issues – 1A "wall wart" power supplies have an internal fuse. If the output gets
shorted the power supply will be destroyed. 2A and 5.5A power supplies are regulated and protected
from short circuits. Old Samlex power supplies (large, heavy enclosure) should be watched closely
and replaced if possible. As they begin to break down with age their output will not have clean DC
current and the voltage will slowly rise, sometimes to levels than can damage equipment.
36
(Green = ON Red = OFF)
08-315 (3/6/12)

Advertisement

Table of Contents
loading

Table of Contents