VTech mi6879 User Manual page 50

Troubleshooting
Problem
I get noise, static,
or weak signal even
when I'm near the
telephone base
I hear other calls while
using my telephone
50
Suggestion
• Other cordless telephones and 802  wireless routers that are used for home computer
networks both use internal radios to communicate The radios may interfere with one another
You can improve the performance of your cordless phones and your router by:
a positioning your new telephone as far away as possible from any other existing cordless
telephone system that is already installed in your home to avoid the two systems interfering
with each other
b positioning your telephone base as far as possible from your router, computer or any other
computer devices
c selecting channels 4 through 0 for your router (refer to your router's user manual for more
information)
• Other electronic products can cause interference with your cordless telephone Try installing it
as far away from these types of electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless telephones
• Microwaves operate on the same frequency as your telephone It is normal to experience static
on your telephone while the microwave oven is operation Do not install this telephone in the
same outlet as near the microwave oven
• If your telephone is plugged in with a modem or surge protector, plug the phone (or modem/
surge protector) into a different location If this solves the problem, re-locate your telephone
or modem farther apart from one another, or use a different surge protector
• Relocate your telephone to a higher location The telephone will likely get better reception
when installed in a high area
• If the other telephones in your home are having the problem, contact your local telephone
company (charges may apply )
• Disconnect your telephone base from the telephone jack, and plug in a regular telephone If
you still hear other calls, the problem is probably in your wiring or local service Call your local
telephone company
www.vtechphones.com