Troubleshooting - VTech mi6879 User Manual

Troubleshooting

If you have difficulty operating your telephone, the suggestions below should solve the problem. If you still have
difficulty after trying these suggestions, call VTech Communications at 1 (800) 595-9511. In Canada, call VTech
Telecommunications Canada Ltd at  (800) 267-7377
Problem Suggestion
My phone doesn't • Make sure the power cord is plugged in
work at all
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
• Disconnect the AC adapter for a few minutes, and then reconnect it
• Charge the battery in the handset for 6 hours For optimum daily performance, return the
• Reset the telephone base Unplug the unit's electrical power Wait for 5 seconds then plug it
• You may need to purchase a new battery Please refer to the Batteries section of this user's
I cannot get a dial • Try all the suggestions above
tone
• Move the handset closer to the telephone base You might have moved out of range
• Your line cord might be malfunctioning Try installing a new line cord
• If the previous suggestions don't work, disconnect the telephone base from the telephone jack
wall jack
handset to its telephone base when not in use
back in Allow up to one minute for the handset and telephone base to synchronize
manual
and connect a different telephone If there is no dial tone on that telephone either, the problem
is in your wiring or local service Contact your local telephone company
www.vtechphones.com 47