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Parameter
Fault Check
4.6.3 Viewing Evaluations
After remotely configuring devices, and having fixed errors, customers will evaluate how operators
performed in error fixing and device health maintenance. The admin account can view details on
errors such as error type, the time the error occurred, suggestions and operation, the name of the
operator and ratings.
Procedure
Step 1
On
Step 2
In the message list, tap a message to view message details, including customer username,
operator username, device details, error details, error fixing details and rating.
4.6.4 Fixing Errors
You can fix errors after abnormal devices are checked. Errors are found in two ways, including
device automatic reporting and manual checking.
Procedure
On the Home screen, select Pending Task > Error Fixing.
Step 1
Step 2
In the error list, tap an error task, and then tap Start processing.
Step 3
Fix the error according to the suggestions.
Tap Error Fixed if the error is fixed, and then wait for the customer to confirm it.
Step 4
Customers will be notified of the fixing status of errors. If they confirm that the error has
been fixed, they will be asked to evaluate the service.
Description
Main Power Failure : It is enabled by default. After disabling, when
●
the main power of the hub fails, the hub will not indicate and notify.
Alarm Hub Tamper : It is enabled by default. After disabling, when
●
the lid of the hub is open, the hub will not indicate and notify.
Connections to Cloud Platform : It is enabled by default. After
●
disabling, when the connection between the hub and cloud platform
is abnormal, the hub will not indicate and notify.
Wired Network and Wi-Fi Error Detection : It is enabled by default.
●
After disabling, when the wired network and Wi-Fi of the hub fails,
the hub will not indicate and notify.
RF Jamming : It is enabled by default. After disabling, when the hub
●
detects RF jamming, the hub will not indicate and notify, but the
event can be viewed in the log.
Disabling any of these functions will cause the system to not comply
with EN50131-1, and the error messages will not be sent related to the
disabled function.
screen, tap Error Notification.
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User's Manual
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