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Watchguard ALMKIT-D1 User Manual

Alarm hub
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Alarm Hub
User's Manual
V2.0.3

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Summary of Contents for Watchguard ALMKIT-D1

  • Page 1 Alarm Hub User's Manual V2.0.3...

  • Page 2: Foreword

    User's Manual Foreword General This manual introduces the installation, functions and operations of the alarm hub (hereinafter referred to as the "hub"). Read carefully before using the device, and keep the manual safe for future reference. Safety Instructions The following signal words might appear in the manual. Signal Words Meaning Indicates a high potential hazard which, if not avoided, will result in...
  • Page 3 User's Manual Release Version Software Version Revision Content Time Updated device basic ● configuration function. Updated viewing status function. ● V2.0.1 — April 2023 Updated configuring the hub ● function. Updated wired network ● configuration function. Added network configurations. ● Added arming failure events and ●...
  • Page 4 User's Manual All trademarks, registered trademarks and company names in the manual are properties of their ● respective owners. Please visit our website, contact the supplier or customer service if any problems occur while ● using the device. If there is any uncertainty or controversy, we reserve the right of final explanation. ●...

  • Page 5: Important Safeguards And Warnings

    User's Manual Important Safeguards and Warnings This section introduces content covering the proper handling of the device, hazard prevention, and prevention of property damage. Read carefully before using the device, and comply with the guidelines when using it. Operation Requirements Make sure that the power supply of the device works properly before use.

  • Page 6: Table Of Contents

    User's Manual Table of Contents Foreword................................I Important Safeguards and Warnings......................IV 1 Introduction..............................1 1.1 Overview..............................1 1.2 Technical Specifications........................1 1.3 Checklist..............................6 2 Design................................7 2.1 Appearance............................7 2.2 Dimensions.............................8 3 Startup................................9 3.1 Users................................9 3.2 Operation Process..........................10 4 Dolynk Care Operations for Installers......................12 4.1 Logging into Dolynk Care........................
  • Page 7 User's Manual 5.5 Network Configuration........................46 5.5.1 Wired Network Configuration....................46 5.5.2 Wi-Fi Network Configuration....................47 5.5.3 Cellular Configuration.......................47 5.6 Managing Users........................... 47 5.6.1 Adding User..........................48 5.6.2 Deleting User..........................50 6 General Operations............................53 6.1 Single Arming and Disarming......................53 6.2 Global Arming and Disarming......................

  • Page 8: Introduction

    User's Manual 1 Introduction 1.1 Overview Alarm hub is a central device in the security system, which controls the operation of all connected peripherals. If the security system detects the presence, entry, or attempted entry of an intruder into the armed area, the hub will receive the alarm signals from the detectors, and then alert users. 1.2 Technical Specifications This section contains technical specifications of the device.
  • Page 9 User Management Max. 8 users: 1 installer,1 administrator, 6 general users Searching for push messages, device status, and program Query version. Detecting signal strength. ALMKIT-D1: Carrier Frequency 433.1 MHz–434.6 MHz ALMKIT-D1: Communication Up to 1,200 m (3,937.01 ft) in an...
  • Page 10 User's Manual Type Parameter Description Main Power 12 VDC, 1.5 A Battery Capacity 2x 3.6 V/2150 mAh Up to 12 h When following conditions are met, the standby time can reach 12 h: Battery Standby Connects with Wi-Fi, GPRS/3G/4G. ● Connects to ARC and heartbeat interval is 1800 seconds.
  • Page 11 User's Manual Type Parameter Description DHI-ARA3000H-FW2 (868)/ DHI-ARA3000H-GW2 (868)/ DHI-ARA3000H-W2 (868): 50131-1:2006+A1:2009+A2:20 17+A3:2020 EN 50131-3:2009 DHI-ARA3000H-FW2/DHI- ARA3000H-GW2/DHI- EN 50131-6:2017 ARA3000H-W2: Certifications EN 50131-5-3:2017 EN 50131-10: 2014 EN 50136-2: 2013 Security Grade 2 Environmental Class II ATS category: SP2/DP2 Table 1-2 ATE category Reporting Communication Protocols...
  • Page 12 User's Manual Reporting Communication Protocols Communication Devices Category Time Device to be Used PSTN 2G/3G The two check marked 3 min Encrypted √ √ communication devices The two check marked 90 s Encrypted √ √ communication devices ATE: Al-arm transmission equipment. SPx (Single Path): A value that indicates the performance level achieved by a single communication device, according to the EN 50136–1 standard.

  • Page 13: Checklist

    User's Manual 1.3 Checklist Check the package according to the following checklist. If you find anything damaged or lost, contact customer service. Figure 1-1 Checklist Table 1-4 Checklist Item Name Quantity Item Name Quantity Legal and regulatory Alarm hub information Cable Screw package Adapter...

  • Page 14: Design

    User's Manual 2 Design 2.1 Appearance Figure 2-1 Appearance Table 2-1 Structure Name Description Flashes green slowly: Reduced sensitivity mode. ● Flashes green: The hub starts working. ● Solid yellow: Failed to connect to the cloud. ● Solid green: Disarming mode. ●...

  • Page 15: Dimensions

    User's Manual Name Description Press and hold the button for 10 seconds to restart the hub and Reset button restore factory default settings. Press and hold the button for 2 seconds to turn on or turn off On/off button the hub. Back cover If the back cover is opened, the tamper alarm will be triggered.

  • Page 16: Startup

    User's Manual 3 Startup 3.1 Users Users can only be created on the DMSS and Dolynk Care app. Classify the users into different roles so that they can have different access levels for operating the devices. User Access Level Table 3-1 User access level User Access Level DMSS admin user...

  • Page 17: Operation Process

    User's Manual Figure 3-2 Business flow (Installer) 3.2 Operation Process Follow the procedures below to turn on the wireless alarm system. Figure 3-3 Operation process Power On Connect the hub to the Ethernet, and power on the hub. Figure 3-4 Power on Adding Devices 1.
  • Page 18 User's Manual Places close to radio interference sources that are less than 1 meter away the router and power ● cables. Places where the temperature and humidity exceed allowed limits. ● Table 3-2 Installation items Item Name Item Name Mounting plate M3 ×...

  • Page 19: Dolynk Care Operations For Installers

    User's Manual 4 Dolynk Care Operations for Installers Dolynk Care app is designed to help installers by providing professional operation and maintenance services for end users. It provides functions including site management, operation and device health management, device entrusting review, and more. For details, see Dolynk Care App User's Manual.

  • Page 20: Adding Devices

    User's Manual 1. On the Login screen, tap No account yet? sign up. 2. On the Register screen, fill in the information for the required fields. Company Name : Enter your company name. ● Country Address : Select the country/ area, province/state, and city of your ●...
  • Page 21 User's Manual Figure 4-2 Site Step 2 to add a new site. Enter the site information and then tap OK to create the site.
  • Page 22 User's Manual Figure 4-3 Add site Step 3 On the Site screen that was created, tap Add Device. Figure 4-4 Add device Step 4 Scan device QR code, or tap Manually Add to manually enter device SN. Select a site, and then tap OK. Step 5 Step 6 On the Add Device screen, select a device type.
  • Page 23 User's Manual 3. Follow the on-screen instructions, and then tap Next. 4. Wait for the pairing. If failed, repeat the above procedures. Wired ● 1. Tap Wired on the upper-right corner, and then Wired becomes Wireless. 2. Connect the device to power and the network, and then tap Next. If failed, repeat the above procedures.

  • Page 24: Adding Peripherals

    User's Manual Figure 4-6 Confirm to add a device 4.2.2 Adding Peripherals You can add multiple peripherals into the hub. The section uses door detector as an example. For details on adding peripherals, see user's manuals of respective peripherals. Up to 6 sirens, 64 keyfobs, 4 repeaters, 8 PIR-cameras and 8 keypads can be added to a hub. Procedure Step 1 On the hub screen, tap...

  • Page 25: Adding Dmss Admin Users

    User's Manual 4.3.1 Adding DMSS Admin Users For installer, you can add DMSS admin users by sharing entrusting devices with them or accepting their entrusting request. Background Information According to EN50131 certifications, the DMSS admin user does not have permission to configure the device when installers lend the hub to them, or when they entrust the hub to the installer.
  • Page 26 User's Manual screen, tap Personal Message, you can view messages to see whether the Step 7 On the DMSS admin user agreed to accept your request to share with them. A sharing message will be sent to the DMSS admin user account, and the DMSS admin user can read the message in the DMSS app.
  • Page 27 User's Manual Figure 4-9 Add device to sites 3. On the Sites screen, select a site or add a new site. 4. Tap OK to confirm move this device to the selected site. To reject: Tap Reject , enter reasons for rejection, and then tap Sure. ●...

  • Page 28: Deleting Users

    User's Manual Figure 4-10 Reject 4.3.2 Deleting Users 4.3.2.1 Canceling to Lend the Devices For installer, you can delete DMSS admin users by canceling to lend the hub to them. Procedure On the Home screen, tap , and then it goes to Site screen. Step 1...
  • Page 29 User's Manual Figure 4-11 Lend the hub to the DMSS admin user on the upper-left corner to switch to Site mode. Step 2 Step 3 In the site list, select the site with the device that you lend to the DMSS admin user, then select the hub, and then tap Cancel Lend.

  • Page 30: Applying For Dmss Admin User's Permission

    User's Manual 4.4 Applying for DMSS Admin User's Permission For installers, you can add the hub directly to the Dolynk Care app to provide device operation and maintenance services for the DMSS admin users. You have time-limited permissions, including device configuration and user management, and need to re-apply for permission upon expiry. Procedure On the Home screen, tap , and then it goes to Site screen.

  • Page 31: Operation And Device Health Maintenance

    User's Manual the permission. Please ask the customer to update the account on the DMSS app. For details, see DMSS App_User's Manual. 4.6 Operation and Device Health Maintenance Installers can provide operation and device health maintenance services, such as checking the health status of devices, remotely configuring devices, and fixing errors.
  • Page 32 User's Manual Parameter Description Tap Network Configuration to view your present network Network Configuration information. Tap Time Zone to select your time zone, and enable DST (daylight saving time) if necessary. Time Zone Time Zone : Select the time zone in which the hub operates. ●...
  • Page 33 User's Manual Parameter Description Internet connection status of the hub via Wi-Fi. For greater reliability, we recommend installing the hub in places with the signal strength of at least 2 bars. : Ultra low. ● Wi-Fi Signal Strength : Low. ●...
  • Page 34 User's Manual Table 4-3 Hub parameter description Parameter Description You can add, modify, or delete keypad users when it is disarmed. Adding Users : Tap to add a user. Enter your username, ● passcode, and duress passcode, and then select arming and disarming permissions for the room.
  • Page 35 User's Manual Parameter Description LED Indicator is enabled by default. If LED Indicator is disabled, the LED indicator will remain off ● LED Indicator regardless of whether the hub is functioning normally or not. The function is only available when the version of the DMSS app is ●...
  • Page 36 User's Manual Parameter Description Configure the hub-detector ping interval. The settings determine how frequently the hub communicates with the peripherals and how quickly the loss of connection is detected. Detector Ping Interval : The frequency of connected peripherals ● operated by the hub is configured in the range of 12 seconds to 300 seconds (60 seconds by default).
  • Page 37 User's Manual Parameter Description Enable Monitoring Station, and then set the SIA protocol parameters for the alarm receiving center (ARC). Preferred IP address : Enter the IP address and port number of the ● ARC. Alternative IP address : Enter the alternative IP address and port ●...

  • Page 38: Viewing Evaluations

    User's Manual Parameter Description Main Power Failure : It is enabled by default. After disabling, when ● the main power of the hub fails, the hub will not indicate and notify. Alarm Hub Tamper : It is enabled by default. After disabling, when ●...

  • Page 39: Dmss Operations For End Users

    User's Manual 5 DMSS Operations for End Users DMSS app provides professional security surveillance services for end users. For DMSS admin users, you can share the hub with DMSS general users and entrust it to one enterprise. Peripherals that come with the hub can be shared and entrusted at the same time. To share and entrust the hub by yourself, you need to install the latest version of DMSS app.

  • Page 40: Adding Devices

    User's Manual 2. Enter your email address and password. to show the password, and the icon will become 3. Read the User Agreement and Privacy Policy, and then select the I have read and agree to checkbox. 4. Tap Get verification code, check your email box for the verification code, and then enter the code.

  • Page 41: Adding Peripheral

    User's Manual Tap Next if the system identifies the device type automatically. Step 4 On the Add Device screen, customize the device name, enter the username and the device password, and then tap Save. Step 5 Configure network settings. 1. On the Add Device , tap Next to join the hotspot of the hub. 2.

  • Page 42: Adding Ipc

    User's Manual 5.2.3 Adding IPC Add IPCs to the hub. Prerequisites Make sure that the version of DMSS app is 1.99.500 or later, and the hub is V1.001.0000006.0.R. 230714 or later. Procedure On the hub screen, tap Peripheral , and then tap +. Step 1 Step 2 Select Add IPC.
  • Page 43 User's Manual Figure 5-5 Manually add Online search: ● 1. Tap to search for the IPC in the same network segment. Figure 5-6 Online search 2. Tap Next. 3. Enter the password of the IPC and select the area where the IPC is assigned to, and then tap Save.
  • Page 44 User's Manual Figure 5-7 Enter password Related Operations On the Device Details screen, configure the parameters of the IPC. Figure 5-8 Configuring IPC...

  • Page 45: Configuring Alarm Linkage Video

    User's Manual 5.3 Configuring Alarm Linkage Video Configure the alarm linkage for peripherals so that you can view video clips when the alarm is triggered. Prerequisites Make sure that the hub is armed before you configure the alarm-video linkage. ● Make sure that you have added peripherals to the hub.

  • Page 46: Hub General Settings

    User's Manual Figure 5-10 Linked channel 5.4 Hub General Settings After adding devices, including the alarm hub and peripherals, you can view and edit general information of the device. Procedure Step 1 On hub screen, tap to go to Device Details screen. Table 5-1 Parameter description Parameter Description...

  • Page 47: Viewing Hub Status

    User's Manual Parameter Description Device and app logs. Device log: Select Log > Device log to view alarm logs of the ● device. You can also tap on the Device log screen to send Logs alarm logs to the linked email. App log: Select Log >...

  • Page 48: Configuring The Hub

    User's Manual Parameter Description GSM/LTE Connection Status Internet connection status of the hub via SIM card, Wi-Fi, and Ethernet. Wi-Fi Connection Status : Connected. ● Network Cable Connection Status : Disconnected. ● Connection status of the SIM card. : SIM card 1 is active. ●...
  • Page 49 User's Manual Table 5-3 Hub parameter description Parameter Description You can add, modify, or delete keypad users when it is disarmed. Adding Users : Tap to add a user. Enter your username, keypad ● code (4 to 6 digits), and duress passcode (optional), and then select arming and disarming permissions for the room.
  • Page 50 User's Manual Parameter Description Arm or disarm the areas by schedule. Area : Select the area in which the hub operates. ● Command setting : Select an armed mode as needed by tapping ● Schedule Arming/ Home, Away, or Disarm. Disarming Time : Select the time period in which the hub operates.
  • Page 51 User's Manual Parameter Description Configure the hub-detector ping interval. The settings determine how frequently the hub communicates with the peripherals and how quickly the loss of connection is detected. Detector Ping Interval : The frequency of connected peripherals ● operated by the hub is configured in the range of 12 seconds to 300 seconds (60 seconds by default).
  • Page 52 User's Manual Parameter Description Enable the function, and then set the SIA protocol parameters for the alarm receiving center (ARC). Preferred IP/Domain Name : Enter the IP/domain address and port ● number of the ARC. Alternative IP/Domain Name : Enter the alternative IP/domain ●...

  • Page 53: Network Configuration

    User's Manual Parameter Description Main Power Failure : It is enabled by default. After disabling, when the ● main power of the hub fails, the hub will not indicate and notify. Alarm Hub Tamper : It is enabled by default. After disabling, when the ●...

  • Page 54: Wi-Fi Network Configuration

    User's Manual 5.5.2 Wi-Fi Network Configuration Procedure Select Network Settings > Wi-Fi Network Configuration. Step 1 Step 2 Select an available Wi-Fi network in the area, and then enter the network password to connect to the network. 5.5.3 Cellular Configuration Procedure Step 1 Select Network Settings >...

  • Page 55: Adding User

    User's Manual 5.6.1 Adding User For DMSS admin users, you can add both installers and DMSS general users. 5.6.1.1 Adding DMSS General User You can go to > Device Details > , or > Device Details > Device Sharing to share >...
  • Page 56 User's Manual Figure 5-13 Entrust devices in batches Step 2 On the Select Device screen, select the devices to be entrusted, and then entrust those to the enterprise. The process for entrusting multiple devices is the same as entrusting a single device.

  • Page 57: Deleting User

    User's Manual After an entrusting request has been successfully sent, a message will pop up on the Home screen. You need to wait for a response from the installer, which will be displayed on the Me > Mailbox > Personal screen. Related Operations To change permissions, go to the Entrust to Company screen, and then tap Change ●...
  • Page 58 User's Manual Figure 5-16 Withdraw entrusting application Step 2 On the Device Entrusting screen, select > Withdraw, and then tap OK. A message will be sent to the account of the installer. After the installer reads the message and approves your request to cancel the entrusting application in Dolynk Care, your application will be canceled.
  • Page 59 User's Manual Figure 5-17 Delete the device On the Device Details screen, tap Delete. Step 2 Tap Delete to delete the devices. Step 3...

  • Page 60: General Operations

    User's Manual 6 General Operations The user in level 2 or 3 has the permission to arm and disarm the system. This section uses end user's operation on DMSS as an example. Prerequisites Make sure that you have added a hub before performing configurations. ●...

  • Page 61: Manual Arming And Disarming

    User's Manual 6.3 Manual Arming and Disarming You can arm the security system through the DMSS app or keyfob. To arm and disarm the detectors in a single area or all the areas, see "6.1 Single Arming and ● Disarming", and "6.2 Global Arming and Disarming" . To operate through the keyfob and keypad, you need to assign the control permissions of the ●...

  • Page 62: Appendix 1 Arming Failure Events And Description

    User's Manual Appendix 1 Arming Failure Events and Description Appendix Table 1-1Arming failure events and description (peripherals) Reason Description ModuleLoss The peripheral was offline. No heartbeat packets have been sent for more than HeartError 18 minutes. Alarm Alarm (24 hours). Open The back cover of the device was open.
  • Page 63 User's Manual Reason Description NoGSM 2G/4G module errors was detected. ATS Fault Alarm transmission system fault was detected. Alarm transmission path fault (Cellular network Cellular Network ATP Fault failure) was detected. Wired Network/Wi-Fi ATP Alarm transmission path fault (Wireless or Wi-Fi Fault network failure) was detected.

  • Page 64: Appendix 2 Sia Event Codes And Description

    User's Manual Appendix 2 SIA Event Codes and Description Appendix Table 2-1SIA event codes and description Event CID Code Description Burglary Alarm. Motion Detected 24 Hour (Safe) Alarm. Entry/Exit Alarm. Burglary Alarm. Opening Action Detected/Closing 24 Hour (Safe) Alarm. Action Detected Entry/Exit Alarm.
  • Page 65 User's Manual Event CID Code Description Control Panel Lid was Opened/Control Panel Tamper. Lid was Closed Peripheral Lid was Opened/Peripheral Lid Sensor tamper. was Closed External Lid was Opened/External Lid Sensor tamper. was Closed Water Leak Detected / Water leakage. Water Leak Stopped Low Battery/Battery Low system battery.
  • Page 66 User's Manual Event CID Code Description Device Locked and Access reader disable. Unlocked Overvoltage Protection Triggered /Overvoltage Power supply overvoltage. Protection Restored Overcurrent Protection Triggered Overcurrent Power supply overcurrent. Protection Restored Overheat Protection Triggered/Overheat Power supply overheat. Protection Restored High Temperature/ High temp.
  • Page 67 User's Manual Event CID Code Description Temporarily Disabled Notifications for the Temporarily disabled. Lid /Enabled Notifications for the Lid Test Report was Manual trigger test report. Manually Triggered Periodic Test Report Periodic test report.

  • Page 68: Appendix 3 Cybersecurity Recommendations

    IP video surveillance is not immune to cyber risks, but taking basic steps toward protecting and strengthening networks and networked appliances will make them less susceptible to attacks. Below are some tips and recommendations from Watchguard on how to create a more secured security system.
  • Page 69 Establish the 802.1x access authentication system to reduce the risk of unauthorized access ● to private networks. Enable IP/MAC address filtering function to limit the range of hosts allowed to access the ● device. More information Please visit Watchguard's official website (www.watchguardsystems.com.au) for security announcements and the latest security recommendations.
  • Page 70 You deserve to feel safe, secure & protected Website: www.watchguardsystems.com.au | Email: sales@watchguardsystems.com.au I Tel: 02 4545 2598...

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