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A Message Appears
If a message appears on the control panel, select the message from the list below, and check how to troubleshoot the
problem.
A counterfeit or non-Canon drum cartridge may be in use. The amount remaining in the cartridge cannot
be displayed correctly.(P. 621)
A counterfeit or non-Canon toner cartridge may be in use. The amount remaining in the cartridge cannot
be displayed correctly.(P. 621)
Amount in cart. cannot be displ. correctly.(P. 622)
Cannot analyze the authentication server certificate.(P. 622)
Cannot change the destination type of any destination that is registered to a group.(P. 622)
Cannot find the access point.(P. 623)
Cannot print RX data.(P. 623)
Cannot print. A non-Canon or counterfeit cartridge may be in use.(P. 623)
Cannot receive the fax. Make sure the fax was sent correctly by the sender.(P. 624)
Cannot send because more than one destination is specified.(P. 624)
Cannot specify a group.(P. 624)
Cart. end of lifetime. Rplcmt. recommended.(P. 624)
Cartridge Comm. Error Cannot print. A non-Canon or counterfeit cartridge may be in use.(P. 624)
Cartridge Comm. Error Problems resulting from the use of non-Canon cartridges are not covered by the
warranty.(P. 625)
Change the authentication password.(P. 625)
Check the authentication settings.(P. 625)
Could not connect using the wireless LAN.(P. 625)
Could not connect using WPS.(P. 626)
Could not connect.(P. 626)
Could not connect. Check the encryption key settings.(P. 627)
Could not connect. Max no. of devices that can connect to access point reached(P. 627)
Could not detect any connections from wireless devices.(P. 627)
Could not perform cleaning.(P. 627)
Could not perform IEEE 802.1X authentication. Cannot analyze the authentication server certificate.
(P. 627)
Could not perform IEEE 802.1X authentication. Change the authentication password.(P. 627)
Could not perform IEEE 802.1X authentication. Check the authentication settings.(P. 628)
Could not perform IEEE 802.1X authentication. Configure the correct authentication information.(P. 628)
Could not perform IEEE 802.1X authentication. Configure the information required for authentication.
(P. 628)
Could not perform IEEE 802.1X authentication. No reply from the destination.(P. 628)
Could not perform IEEE 802.1X authentication. The authentication server certificate has expired.(P. 628)
Could not perform IEEE 802.1X authentication. The authentication server certificate is incorrect.(P. 628)
Could not perform Shared Key auth. Chk encryp. key set.(P. 629)
Direct Connection terminated.(P. 629)
Drum cart. life end. Replcmt. recommended.(P. 629)
Drum cart. reached end of lifetime.(P. 629)
Easy Conn. via PC ended due to timeout Device will restart.(P. 630)
Encryption key is not set correctly. Check the encryption key settings.(P. 630)
IEEE 802.1X error. Cannot analyze auth. server certificate.(P. 630)
IEEE 802.1X error. Change the auth. password.(P. 630)
IEEE 802.1X error. Check the auth. settings.(P. 630)
IEEE 802.1X error. Configure correct authentication info.(P. 631)
IEEE 802.1X error. Configure the info. required for auth.(P. 631)
IEEE 802.1X error. No reply from the destination.(P. 631)
Troubleshooting
620
8WFY-0F9
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