Table of Contents
Advertisement
Crestron STX-1700CW
Problem Solving
Operations Guide - DOC. 6228A
Wall Mount 2-Way RF Compact Color Touchpanel
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
STX-1700CW Troubleshooting
POSSIBLE
TROUBLE
Touchpanel does not
No power to the
function.
touchpanel.
Touchpanel is not
communicating to the
control system.
Touchpanel does not
Touchpanel not
report as Cresnet
making connection.
device to control
system when mounted
in DA-1700CW.
Project cannot be
Touchpanel is not
uploaded to
powered up.
touchpanel.
Communications
error between PC
and control system.
Incorrect Net ID
setting.
Problem with cable
between control
t
Wrong screens appear
Wrong screens
on touchpanel.
uploaded.
Active area does not
Touchpanel is
coincide with button on
incorrectly calibrated.
screen.
Touchpanel display is
Screen brightness is
dark or too light.
improperly set.
Touchpanel exhibits
Compressed
slow operation.
graphics take time to
decompress.
Touchpanel display is
Standby or power
dark.
down timeout has
elapsed.
No power to the
touchpanel.
* You can also use the caltouch command in Viewport to access the Calibration option.
(continued on next page
)
Wall Mount 2-Way RF Compact Color Touchpanel: STX-1700CW • 31
CORRECTIVE ACTION
CAUSE(S)
Confirm that battery pack is installed or
external adapter is connected.
Poll the network (F4 in Viewport, VT Pro-e or
SIMPL Windows) to verify communication.
Check that rubber feet on bottom of touchpanel
are mounted correctly.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the control
system.
Verify that panel Net ID matches the Net ID
specified during upload. Refer to "Select
Interface Menu ".
Check the cable for damage or bad
connections.
d
Upload correct screens. Refer to "Uploading a
VT Pro-e Project".
Remove power and then reapply power while
holding finger to touchscreen (for about five
seconds). The Main Menu appears. Select
"Touchscreen Calibration". The Calibration
Menu appears. Select "Perform Calibration"
and follow prompts. *
Hold a finger to the touchscreen for more than
five seconds from power off. Set brightness
using Setup menu.
If there are no memory problems,
decompressed graphics decrease the drawing
time of panel pages.
Touch screen to reactivate.
Verify the power is properly applied and all
connections are made.
Advertisement
Table of Contents
