Smb - Xerox ApeosPort C6550 I Network Administrator's Manual

12 Problem Solving

SMB

Troubleshooting
When you cannot communicate with the printer
12
When you cannot print
108
This section describes the troubleshooting, and notes and restrictions when using

SMB.

The possible causes, check points, and remedies for problems when using SMB are as
follows.
Cause
The computer and the
machine are using different
protocols.
The machine belong to
different networks (subnets).
The host name for the
machine is already in use.
Cause
The machine is processing a
request from a different
computer.
(When the [SMB (Spool)] is
set to [Off])
Number of connections to the
machine exceeded the
maximum connections
allowed.
Check point
While [Search for Other
Computers] ([Start] >
[Search] > [Other
Computers]) on the computer
is showing the printer,
[Network Computer] does not
show the printer.
While [Search for Other
Computers] ([Start] >
[Search] > [Other
Computers]) on the computer
is showing the printer,
[Network Computer] does not
show the printer.
Print out the [System Settings
List] to confirm if "Repetitive
Host Name" is printed in the
SMB status information.
Check point
Confirm the machine is
processing a print job. (A
write error dialog should be
displayed to indicate that
there is no room for the print
queue available.)
Confirm if the machine is
processing simultaneous
processing requests (print
requests, status queries, etc.)
from multiple computers. (A
write error dialog should be
displayed to indicate that no
more remote computers can
be connected.)
Remedy
Configure the machine and
each computer to use the
same SMB operational
protocol.
When the machine and the
computers are on different
networks, consult your
network administrator.
Use the CentreWare Internet
Services to change the host
name to a unique name, or
initialize the machine settings
to its default.
Remedy
Wait till the machine finishes
processing the print job, or
change the machine setting
to [Spool] mode.
Wait for a while and retry
printing.