Lexmark CS927 User Manual page 161

Troubleshooting
Action
Step 5
a
Remove, and then reinstall the print driver.
b
Print the document.
Is the document printed?
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Inspect the test pages to determine which color is affected.
b
Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than one minute.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may affect the quality of
future print jobs.
c
Print the document.
Is the printer still printing blank or white pages?
Step 2
a
Clean the printhead lens.
b
Print the document.
Is the printer still printing blank or white pages?
Step 3
a
Replace the photoconductor unit.
b
Print the document.
Is the printer still printing blank or white pages?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
161
customer