Related Manuals for Lexmark CS921
Summary of Contents for Lexmark CS921
- Page 1 CS921, CS923, CS927 User's Guide August 2017 www.lexmark.com Machine type(s): 5059 Model(s): 130, 530...
-
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer configurations............................10 Attaching cables..............................12 Using the control panel.............................13 Understanding the status of the power button and indicator light............14 Using the home screen.............................14 Menu map................................16 Printing a menu settings page........................ - Page 3 Contents Linking trays................................25 Printing......................26 Printing from a computer..........................26 Printing from a flash drive..........................26 Supported flash drives and file types......................27 Configuring confidential jobs......................... 28 Printing held jobs...............................28 Printing a font sample list..........................28 Printing a directory list............................. 28 Canceling a print job............................29 Securing the printer...................
- Page 4 Contents Paper jam in the booklet finisher........................75 Paper jam in the staple finisher........................79 Staple jam in the staple finisher........................81 Staple jam in the staple, hole punch finisher..................... 83 Staple jam in the booklet finisher......................... 85 Troubleshooting..................87 Network connection problems........................87 Hardware options problems...........................89 Issues with supplies............................90 Paper feed problems............................91...
-
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. - Page 6 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
- Page 7 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
-
Page 8: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to... -
Page 9: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site. -
Page 10: Printer Configurations
Learning about the printer – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) •... -
Page 11: Basic Model
Standard 2 x 500-sheet tray Standard bin Configured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. -
Page 12: Attaching Cables
Learning about the printer Staple finisher Notes: • This option is not supported if another finisher is installed. • This option is supported only in some printer models. Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. Optional 2 x 500‑sheet tray Optional 2500‑sheet tray Finisher... -
Page 13: Using The Control Panel
Learning about the printer Use the USB ports Attach a keyboard or any compatible option. Power cord socket Connect the printer to a properly grounded electrical outlet. Ethernet port Connect the printer to an Ethernet network. USB printer port Connect the printer to a computer. Using the control panel... -
Page 14: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers or symbols in an input field. Power button •... - Page 15 Learning about the printer Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.
-
Page 16: Menu Map
• Remote Operator Panel Restore Factory Defaults • • Notifications Maintenance • • Power Management Visible Home Screen Icons • • Information Sent to Lexmark About This Printer Print • • Layout • • Finishing PostScript • • Setup •... -
Page 17: Printing A Menu Settings Page
Learning about the printer Option Card Menu Note: This setting appears only when an optional card is installed. Reports • • Menu Settings Page Shortcuts • • Device Network • Print Help • • Print All Guides Media Guide • •... -
Page 18: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. -
Page 19: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magnification mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magnification. Select OK. For more information on navigating a magnified screen, see “Navigating the screen using gestures”... -
Page 20: Adjusting The Default Headphones Volume
Setting up and using the accessibility features Adjusting the default headphones volume Headphones volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset. From the control panel, select Settings > Device > Accessibility > Headphone Volume. Select the volume. -
Page 21: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >... - Page 22 Loading paper and specialty media Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • When using letterhead, do either of the following:...
- Page 23 Loading paper and specialty media Without an optional finisher With an optional finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward the front or left side of the tray. •...
-
Page 24: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper or specialty media. When using letterhead, do either of the following:... -
Page 25: Linking Trays
Loading paper and specialty media One‑sided printing Two‑sided printing Warning—Potential Damage: When using envelopes, do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a Web browser, and then type the printer IP address in the address field. -
Page 26: Printing
Printing Printing Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. With a document open, click File > Print. If necessary, adjust the settings. Send the print job. -
Page 27: Supported Flash Drives And File Types
Printing Supported flash drives and file types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attaché (16GB and 32GB) Notes: – The printer supports high‑speed USB flash drives with full‑speed standard. –... -
Page 28: Configuring Confidential Jobs
Printing Configuring confidential jobs From the home screen, touch Settings > Security > Confidential Print Setup. Configure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Set the amount of time before confidential jobs are automatically deleted from the printer Expiration... -
Page 29: Canceling A Print Job
Printing Canceling a print job From the printer control panel From the home screen, touch Job Queue. Note: You can also access this setting by touching the top section of the home screen. Select the job to cancel. From the computer Depending on the operating system, do either of the following: •... -
Page 30: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. -
Page 31: Configuring Printer Hard Disk Encryption
Securing the printer Configuring printer hard disk encryption From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. Follow the instructions on the display. - Page 32 Securing the printer Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
-
Page 33: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNet N8370 Wi-Fi option first before setting up the printer on a wireless network. For information on installing the Wi-Fi option, see the setup sheet that came with the option. -
Page 34: Setting Up Serial Printing (Windows Only)
Maintaining the printer Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration. -
Page 35: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. -
Page 36: Cleaning The Printhead Lens
Maintaining the printer Cleaning the printhead lens Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place. - Page 37 Maintaining the printer Insert the waste toner bottle, and then close the door. Emptying the hole punch box Open door H.
- Page 38 Maintaining the printer Remove, and then empty the hole punch box. Insert the hole punch box. Close the door.
-
Page 39: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage. -
Page 40: Ordering A Photoconductor Unit
Waste toner bottle 54G0W00 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering maintenance kits CS921, CS923, and CS927 maintenance kits Maintenance kits Part number 200K MPF maintenance kit 41X1977 600K CMY developer maintenance kit 41X1594 Black developer maintenance kit... - Page 41 Maintaining the printer Maintenance kits Part number Fuser maintenance kit, 230 V 41X1861 CS923 maintenance kits Maintenance kits Part number 300K transfer belt maintenance kit 41X2090 Fuser maintenance kit 41X1505 Configuring supply notifications Open a Web browser, and then type the printer IP address in the address field. Notes: •...
-
Page 42: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge. Shake the toner cartridge three times. - Page 43 Maintaining the printer Insert the new toner cartridge. Remove the waste toner bottle.
- Page 44 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the wiper back into place. Insert the waste toner bottle, and then close the door.
-
Page 45: Replacing A Photoconductor Unit
Maintaining the printer Replacing a photoconductor unit Open door A. Remove the waste toner bottle. Remove the photoconductor unit. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol. - Page 46 Maintaining the printer Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
- Page 47 Maintaining the printer Insert the new photoconductor unit. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place.
- Page 48 Maintaining the printer Insert the waste toner bottle, and then close the door.
- Page 49 Maintaining the printer Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back to into place. Unpack the new waste toner bottle.
- Page 50 Maintaining the printer Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers Pick roller Feed roller Separator roller...
- Page 51 Maintaining the printer Turn off the printer. Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: – Use the screwdriver stored inside door A. – To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
- Page 52 Maintaining the printer Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
- Page 53 Maintaining the printer Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
- Page 54 Maintaining the printer Locate the rollers. Remove the rollers. Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. Close doors D and C. Insert the trays, and then turn on the printer.
-
Page 55: Replacing The Transfer Belt
Maintaining the printer Replacing the transfer belt Turn off the printer. Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot. - Page 56 Maintaining the printer Using the screwdriver stored inside door A, remove the door stopper. Loosen the screws that secure the transfer belt.
- Page 57 Maintaining the printer Remove the paper guide. Remove the transfer belt. Unpack the new transfer belt. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. Insert the new transfer belt until it clicks into place.
- Page 58 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the paper guide. Secure the transfer belt. Reattach the door stopper. Close the door, and then turn on the printer. Replacing the transfer roller Open door C. Notes: •...
- Page 59 Maintaining the printer Remove the transfer roller. Unpack the new transfer roller. Insert the new transfer roller until it clicks into place. Close the door.
- Page 60 Maintaining the printer Replacing the staple cartridge Replacing the staple cartridge in the staple finisher Slide the staple finisher. Remove the empty staple cartridge. Unpack the new staple cartridge.
- Page 61 Maintaining the printer Insert the new staple cartridge until it clicks into place. Slide the finisher back into place. Replacing the staple cartridge in the staple, hole punch finisher Open door H.
- Page 62 Maintaining the printer Remove the staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place. Close the door.
- Page 63 Maintaining the printer Replacing the staple cartridge in the booklet finisher Open door H, and then pull out the booklet maker. Remove the staple cartridge. Unpack the new staple cartridge.
-
Page 64: Moving The Printer
Maintaining the printer Insert the new staple cartridge until it clicks into place. Push the booklet maker back into place, and then close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely. -
Page 65: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes Eco‑Mode... -
Page 66: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box. -
Page 67: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •... -
Page 68: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •... -
Page 69: Paper Jam In The Multipurpose Feeder
Clearing jams Jam locations Finisher • Booklet finisher • Staple, hole punch finisher Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door C to remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. - Page 70 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer. •...
- Page 71 Clearing jams • Below the fuser area • Duplex area...
- Page 72 Clearing jams • Above the duplex area Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the trays, and then close the door.
-
Page 73: Paper Jam In Door D
Clearing jams Paper jam in door D Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. Open the optional tray, and then remove the jammed paper. -
Page 74: Paper Jam In The 3000-Sheet Tray
Clearing jams Close the tray, and then close the door. Paper jam in the 3000‑sheet tray Slide the 3000‑sheet tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. -
Page 75: Paper Jam In The Booklet Finisher
Clearing jams Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door, and then slide the tray back into place. Paper jam in the booklet finisher Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. - Page 76 Clearing jams Open door J. Open door H.
- Page 77 Clearing jams Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J • Areas H1 and H2...
- Page 78 Clearing jams • Area H6 Pull out the booklet maker. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8...
-
Page 79: Paper Jam In The Staple Finisher
Clearing jams • Area H9 • Area H10 Push the booklet maker back into place. Close doors H and J. Paper jam in the staple finisher Remove paper from the staple finisher bin. Slide the staple finisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. - Page 80 Clearing jams If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the finisher bin, and then remove the jammed paper. Slide the finisher back into place.
-
Page 81: Staple Jam In The Staple Finisher
Clearing jams Staple jam in the staple finisher Slide the staple finisher. Remove the staple cartridge holder. - Page 82 Clearing jams Remove the loose staples. Insert the staple cartridge holder until it clicks into place. Slide the finisher back into place.
-
Page 83: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Staple jam in the staple, hole punch finisher Open door H. Remove the staple cartridge holder. - Page 84 Clearing jams Remove the loose staples. Insert the staple cartridge holder until it clicks into place. Close the door.
-
Page 85: Staple Jam In The Booklet Finisher
Clearing jams Staple jam in the booklet finisher Open door H, and then pull out the booklet maker. Remove the staple cartridge holder. - Page 86 Clearing jams Remove the loose staples. Insert the staple cartridge holder until it clicks into place. Push the booklet maker back into place, and then close the door.
-
Page 87: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •... -
Page 88: Enabling The Usb Port
Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read flash drive Action Step 1... -
Page 89: Hardware Options Problems
Troubleshooting 900.xy error Turn off the printer, wait for about 10 seconds, and then turn on the printer. Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4. -
Page 90: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. -
Page 91: Paper Feed Problems
Troubleshooting If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset the supply usage counter. From the control panel, navigate to: Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters Select the part or supply that you want to reset, and then select Start. -
Page 92: Paper Curl
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Paper curl Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings >... -
Page 93: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain paper of the same size and type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is... -
Page 94: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if the paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator. -
Page 95: Printing Problems
Troubleshooting Printing problems Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options. -
Page 96: Slow Printing
Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document. -
Page 97: Print Jobs Do Not Print
Troubleshooting Action Step 6 Go to step 7. The problem is solved. From the Quality menu on the control panel, set the Print Resolution to 4800CQ. Print the document. Is the printer printing slow? Step 7 Go to step 8. The problem is solved. -
Page 98: Print Quality Is Poor
Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed? Print quality is poor Blank or white pages Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings >... -
Page 99: Dark Print
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. - Page 100 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Print the document.
-
Page 101: Ghost Images
Troubleshooting Action Step 8 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit. Print the document. Is the print still too dark? Ghost images Leading edge A B C D A B C D A B C D A B C D... - Page 102 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
- Page 103 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit and the toner cartridge. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems.
- Page 104 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
- Page 105 Troubleshooting Horizontal white lines Leading edge Trailing edge Notes: • Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
-
Page 106: Incorrect Margins
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Clean the printhead lens. Print the document. Do horizontal white lines still appear on prints? Step 5 Contact customer The problem is support. solved. Replace the photoconductor unit. Print the document. - Page 107 Troubleshooting Jagged or uneven characters Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Contact customer The problem is Check if the printer supports the fonts that are installed on your support.
- Page 108 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Print the document.
- Page 109 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit. Print the document. Is the print still too light? Mottled print and dots Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting >...
- Page 110 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Clean the printhead lens. Print the document. Is the print still mottled? Step 6 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit.
-
Page 111: Repeating Defects
Troubleshooting Repeating defects Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Go to step 3. Inspect the test pages to determine which color is affected. Is only one color affected? Step 2 Take note of the... - Page 112 Troubleshooting Action Step 3 Take note of the The problem is distance, and then solved. Using the Print Quality Test Pages, measure the distance contact customer between the defects on the affected color page. support or your Replace the supply item that matches the measurement on the service affected color page.
- Page 113 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Clean the printhead lens. Print the document. Is the printer still printing solid color or black images? Step 3 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit.
- Page 114 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Clean the printhead lens. Print the document. Is the page or image still clipped? Step 4 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit.
-
Page 115: Uneven Print Density
Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. - Page 116 Troubleshooting Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2.
-
Page 117: Vertical White Lines
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Clean the printhead lens. Print the document. Do vertical dark lines or streaks still appear on prints? Step 5 Contact customer The problem is support. solved. Inspect the test pages to determine which color is affected. Replace the photoconductor unit. -
Page 118: The Printer Is Not Responding
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Inspect the test pages to determine which color is affected. Remove, and then reinstall the photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. -
Page 119: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in sleep or hibernate mode. printer. Is the printer in sleep or hibernate mode? Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are... -
Page 120: Color Quality Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. -
Page 121: Faq About Color Printing
Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs. -
Page 122: The Print Appears Tinted
Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are specific to the type of object being printed (text, graphics, or images). It is also specific to how the color of the object is specified in the software program (RGB or CMYK combinations). -
Page 123: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com. -
Page 124: Upgrading And Migrating
– Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8370 Wi‑Fi option – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. - Page 125 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
- Page 126 Upgrading and migrating Remove the controller board shield.
- Page 127 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Reattach the shield, and then reattach the access cover. Reattach the connector cover. Connect the power cord to the electrical outlet, and then turn on the printer.
-
Page 128: Installing An Optional Card
Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. - Page 129 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
- Page 130 Upgrading and migrating Remove the controller board shield. Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board.
- Page 131 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
- Page 132 Upgrading and migrating Attach the stabilizing feet to the tray, and then remove the adhesive cover. Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
- Page 133 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
- Page 134 Upgrading and migrating Connect the tray connector to the printer. Open trays 2 and 3.
- Page 135 Upgrading and migrating Secure the tray to the printer with the locking clips and metal bracket. • Front • Rear Close the trays, and then reattach the connector cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
- Page 136 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
- Page 137 Upgrading and migrating Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. Open trays 2 and 3.
- Page 138 Upgrading and migrating Remove the metal brackets and the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear Close the trays. Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
- Page 139 Upgrading and migrating Remove the stabilizing feet from the tray.
- Page 140 Upgrading and migrating Remove the adhesive covers. Open the tray, and then remove the mounting bracket and rail covers.
- Page 141 Upgrading and migrating Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. Attach the rail, and then attach the mounting bracket and rail covers. Close the tray.
- Page 142 Upgrading and migrating Using the side handles, align the printer with the tray, and then lower the printer into place. Align the 3000‑sheet tray with the printer, and then attach the mounting post.
- Page 143 Upgrading and migrating Secure the tray cable with the clamp.
- Page 144 Upgrading and migrating Connect the tray cable to the printer. Attach the tray cable cover.
- Page 145 Upgrading and migrating Slide the tray until it clicks into place. Attach the stabilizing feet to the printer.
- Page 146 Upgrading and migrating Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. •...
- Page 147 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
- Page 148 Upgrading and migrating Note: Remove the tag but keep the screw for use in step Remove the standard bin. Remove the adhesive cover, and then remove the paper bail.
- Page 149 Upgrading and migrating Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail. Remove the paper guides.
- Page 150 Upgrading and migrating Attach the sensor cover. Insert the finisher. Secure the finisher to the printer. Note: Use the screw that came with the finisher.
- Page 151 Upgrading and migrating Attach the finisher slide rail cover. Note: Use the screws that came with the finisher. Remove the filter cover. Note: This step is applicable only in some printer models.
- Page 152 Upgrading and migrating Connect the finisher cable to the printer. Reattach the filter cover. Note: This step is applicable only in some printer models.
- Page 153 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
- Page 154 Upgrading and migrating Remove the standard bin, and then remove the paper bail. Using the screwdriver stored inside door A, remove the paper guides. Insert the paper transport. Note: Use the screws that came with the finisher.
- Page 155 Upgrading and migrating Attach the finisher to the printer.
- Page 156 Upgrading and migrating Insert the staple cartridge into the finisher until it clicks into place. Remove the filter cover. Note: This step is applicable only in some printer models.
- Page 157 Upgrading and migrating Connect the finisher cable to the printer. Reattach the filter cover. Note: This step is applicable only in some printer models.
- Page 158 Upgrading and migrating Secure the cable. Insert the bins. Notes: • Use the screws that came with the finisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet finisher. Attach the publications holder, and then attach the clamp.
-
Page 159: Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. -
Page 160: Firmware
Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file. -
Page 161: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. -
Page 162: Noise Emission Levels
Notices Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc. Macintosh, the Mac logo, and Safari are trademarks of Apple Inc. -
Page 163: Static Sensitivity Notice
Notices Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. Temperature information Ambient operating temperature 10 to 30°C (50 to 86°F) Shipping temperature -10 to 40°C (14 to 104°F) Storage temperature and relative humidity... -
Page 164: Laser Advisory Label
Notices Laser advisory label The following laser notice label is affixed to the printer:... -
Page 165: Index
Index Index cleaning disposing of printer hard disk 31 Numerics exterior of the printer 35 documents, printing 900.xy error 89 interior of the printer 35 from a computer 26 cleaning the printer 35 cleaning the printhead lens 36 activating Voice Guidance 19 collated printing does not Eco‑Mode setting 65 adding hardware options... - Page 166 finisher 75, 85 gestures 20 held print jobs duplex unit 69 noise emission levels 162 printing from a Macintosh fuser 69 Non‑Lexmark supply 90 computer 28 multipurpose feeder 69 non‑volatile memory 31 printing from Windows 28 optional tray 73 erasing 30 hibernate mode staple finisher 79, 81...
- Page 167 Check tray connection 93 avoiding 67 jagged or uneven Defective flash detected 90 location 68 characters 107 Non‑Lexmark supply 90 paper size light print 107 Not enough free space in flash setting 21 mottled print and dots 109 memory for resources 90 Unformatted flash detected 90...
- Page 168 Index transfer roller 58 staple finisher cannot open Embedded Web replacing supplies installing 147 Server 87 staple cartridge 60, 61, 63 staple jam in the booklet FAQ about color printing 121 waste toner bottle 49 finisher 85 printer is not responding 118 replacing the pick, feed, and staple jam in the staple troubleshooting, color quality...
- Page 169 firmware flash file 160 USB port enabling 88 USB ports 12 using genuine Lexmark parts 39 genuine Lexmark supplies 39 using Display Customization 18 using the control panel 13 using the home screen 14 using the keyboard on the...
Need help?
Do you have a question about the CS921 and is the answer not in the manual?
Questions and answers