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Lexmark CS410 Series User Manual

User's guide
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CS410 Series
User's Guide
September 2012
www.lexmark.com
Machine type(s):
5027
Model(s):
410, 430

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Table of Contents
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  Summary of Contents for Lexmark CS410 Series

  • Page 1 CS410 Series User's Guide September 2012 www.lexmark.com Machine type(s): 5027 Model(s): 410, 430...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................10 Learning about the printer.................12 Finding information about the printer....................12 Selecting a location for the printer......................13 Printer configurations..........................14 Using the printer control panel.......................15 Understanding the colors of the indicator and Sleep button lights............16 Using the Embedded Web Server......................17 Additional printer setup................18 Installing internal options........................18 Available internal options ..........................18...
  • Page 3 Contents Loading the 650‑sheet duo tray......................38 Loading the multipurpose feeder......................39 Loading the manual feeder........................42 Linking and unlinking trays........................44 Linking and unlinking trays ..........................44 Creating a custom name for a paper type ......................44 Assigning a custom paper type name .......................45 Assigning a custom paper type .........................45 Paper and specialty media guide..............47 Using specialty media..........................47 Tips on using letterhead ...........................47...
  • Page 4 Contents Canceling a print job..........................62 Canceling a print job from the printer control panel..................62 Canceling a print job from the computer ......................63 Understanding the printer menus..............64 Menus list..............................64 Supplies menu............................65 Paper menu.............................66 Default Source menu ............................66 Paper Size/Type menu ............................66 Configure MP menu............................69 Substitute Size menu ............................69 Paper Texture menu ............................69...
  • Page 5 Setting Hibernate Timeout ..........................110 Adjusting the brightness of the printer display ....................110 Recycling..............................111 Recycling Lexmark products ...........................111 Recycling Lexmark packaging..........................111 Returning Lexmark cartridges for reuse or recycling..................111 Securing the printer..................112 Using the security lock feature......................112 Statement of Volatility..........................112 Erasing volatile memory........................113 Erasing non‑volatile memory........................113...
  • Page 6 Contents Storing supplies.............................117 Replacing supplies..........................117 Replacing the waste toner bottle ........................117 Replacing a black and color imaging kit ......................121 Replacing toner cartridges..........................129 Replacing a developer unit ..........................131 Moving the printer..........................138 Before moving the printer ..........................138 Moving the printer to another location......................138 Shipping the printer ............................138 Managing the printer................139 Finding advanced networking and administrator information.............139...
  • Page 7 Memory full [38] .............................160 Network [x] software error [54] ........................160 Not enough free space in flash memory for resources [52] ................160 Non-Lexmark [color] [supply type], see User's Guide [33.xy].................161 PPDS font error [50]............................161 Reinstall missing or unresponsive [color] cartridge [31.xy] ................161 Reinstall missing or unresponsive [type] imaging kit [31.xy]................161...
  • Page 8 Contents Replace missing [color] cartridge [31.xy]......................163 Replace missing [type] imaging kit [31.xy]......................163 Replace missing waste toner bottle [82.xy]....................164 Replace unsupported [color] cartridge [32.xy] ....................164 Replace unsupported [type] imaging kit [32.xy].....................164 Replace waste toner bottle [82.xy].........................164 Restore held jobs? ............................164 SMTP server not set up. Contact system administrator.................164 Some held jobs were not restored .........................164 Standard network software error [54]......................165 Standard USB port disabled [56]........................165...
  • Page 9 Contents Vertical voids appear on prints ........................194 Uneven print density ............................195 Color quality problems..........................196 FAQ about color printing ..........................196 Prints on color transparencies appear dark when projected .................198 The color of the print does not match the color of the original file ...............199 The print appears tinted ..........................199 Embedded Web Server does not open....................199 Contacting customer support........................201...
  • Page 10: Safety Information

    If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
  • Page 11 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of such problems.
  • Page 12: Learning About The Printer

    Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at • Connecting the printer http://support.lexmark.com. • Installing the printer software Additional setup and instructions for using the printer: User's Guide and Quick Reference Guide—The guides may be available on the Software and Documentation CD.
  • Page 13: Selecting A Location For The Printer

    Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark Support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
  • Page 14: Printer Configurations

    CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
  • Page 15: Using The Printer Control Panel

    Learning about the printer Printer control panel Standard bin 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on the CS410dtn and CS510dte models. Optional 550-sheet tray (Tray 3) Using the printer control panel Use the Display...
  • Page 16: Understanding The Colors Of The Indicator And Sleep Button Lights

    Learning about the printer Use the Arrow buttons Scroll through menus, or settings on the display. Keypad Enter numbers, letters, or symbols. Sleep button Enable Sleep mode or Hibernate mode. Notes: • Pressing any hard button, attaching a device to a USB port, sending a print job, or performing a power-on reset with the main power switch wakes the printer from Sleep mode.
  • Page 17: Using The Embedded Web Server

    Learning about the printer Using the Embedded Web Server Note: This feature is available only in network printers or printers connected to print servers. If the printer is installed on a network, then you can use the Embedded Web Server to do the following: •...
  • Page 18: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 19: Accessing The Controller Board

    Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 20 Additional printer setup Memory card connector Option card connector Reattach the cover.
  • Page 21: Installing A Memory Card

    Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 22 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
  • Page 23: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 24 Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
  • Page 25: Installing Hardware Options

    Additional printer setup Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb), and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 26 Additional printer setup Label the trays with the supplied tray number labels from the top down. Note: The standard 250‑sheet tray must be labeled as Tray 1. Place the tray near the printer. Note: If you are installing both the optional trays, then the optional 550‑sheet tray must always be installed as the first tray when configuring from the bottom to the top.
  • Page 27: Setting Up The Printer Software

    Additional printer setup Install the dust covers. Note: When the printer software and any options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating available options in the printer driver”...
  • Page 28: Updating Available Options In The Printer Driver

    Note: To take advantage of the full features of your printer, select the custom install option, and then select all packages listed. Using the Internet Go to the Lexmark Web site at http://support.lexmark.com. Navigate to: SUPPORT & DOWNLOADS > select your printer > select your operating system Download the printer driver, and then install the printer software.
  • Page 29: Networking

    Additional printer setup Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing.
  • Page 30: Installing The Printer On An Ethernet Network

    Additional printer setup • The network mask • A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember. You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network.
  • Page 31: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup Add the printer. • For IP printing: From the Apple menu, navigate to either of the following: – System Preferences > Print & Scan – System Preferences > Print & Fax Click +. Click the IP tab. Type the printer IP address in the address field, and then click Add.
  • Page 32: Connecting The Printer To A Wireless Network Using Wi-Fi Protected Setup (Wps)

    Additional printer setup • 802.1X user name and password • Certificates – No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. Notes: –...
  • Page 33: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter.
  • Page 34: Printing A Network Setup Page

    Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
  • Page 35: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media This chapter covers the selection and handling of paper and specialty media. Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 142 and “Storing paper” on page 53.
  • Page 36: Loading The 250- And 550-Sheet Tray

    Loading paper and specialty media Loading the 250‑ and 550‑sheet tray The printer has one 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray, the 650-sheet duo tray, and the 550-sheet tray support the same paper sizes and types and are loaded in the same way. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
  • Page 37 Loading paper and specialty media Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide. Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded.
  • Page 38: Loading The 650-Sheet Duo Tray

    Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
  • Page 39: Loading The Multipurpose Feeder

    Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
  • Page 40 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 41 Loading paper and specialty media • Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
  • Page 42: Loading The Manual Feeder

    Loading paper and specialty media Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer first.
  • Page 43 Loading paper and specialty media One‑sided printing using a letterhead Two‑sided printing using a letterhead • Load envelope with the flap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
  • Page 44: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays When the paper size and paper type for any trays are the same, the printer links those trays. When one linked tray becomes empty, paper will feed from the next linked tray. We recommend giving all unique paper, such as letterhead and different colored plain papers, a different custom type name so that the trays they are in will not automatically link.
  • Page 45: Assigning A Custom Paper Type Name

    Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Names Select a custom name, and then type a new custom paper type name. Press Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
  • Page 46 Loading paper and specialty media Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. Click Submit. Using the printer control panel From the printer control panel, navigate to: >...
  • Page 47: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print a test page on the letterhead being considered for use before buying large quantities. •...
  • Page 48 Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown...
  • Page 49: Tips On Using Transparencies

    Paper and specialty media guide Source Printing Printable side Paper orientation Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers.
  • Page 50: Tips On Using Labels

    Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
  • Page 51: Unacceptable Paper

    Paper and specialty media guide Weight The printer trays can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
  • Page 52: Selecting Paper

    Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
  • Page 53: Storing Paper

    Paper and specialty media guide • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture.
  • Page 54 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.83 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
  • Page 55 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder Universal 76 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) Universal 148 x 210 mm (5.8 x 8.3 in) to 216 x 356 mm...
  • Page 56: Supported Paper Types And Weights

    Paper and specialty media guide Supported paper types and weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper as the 550‑sheet tray.
  • Page 57: Printing

    Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 58: Using Max Speed And Max Yield

    Printing Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 59: Printing From A Flash Drive

    Printing Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
  • Page 60: Supported Flash Drives And File Types

    Printing Press the left or right arrow button to specify the number of copies for printing, and then press Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs from the printer control panel to print files from the flash drive.
  • Page 61: Printing Confidential And Other Held Jobs

    Printing Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel.
  • Page 62: Printing Information Pages

    Printing For Macintosh users With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. From the print options or Copies & Pages pop‑up menu, choose Job Routing. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN.
  • Page 63: Canceling A Print Job From The Computer

    Printing Canceling a print job from the computer For Windows users Open the printers folder. Click , or click Start and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Double‑click the printer icon. Select the print job you want to cancel.
  • Page 64: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Note: Some menus are available only in select printer models. Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Network Setup Page...
  • Page 65: Supplies Menu

    Show the status of the black or color imaging kit. Nearly Low Very Low Replace Missing Defective Missing or Unresponsive Unsupported Non‑genuine Lexmark Imaging Kit Waste Toner Bottle Show the status of the waste toner bottle. Near Full Replace Missing Maintenance Kit Show the status of the maintenance kit.
  • Page 66: Paper Menu

    Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: MP Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Configure MP to “Cassette” for MP Feeder to Manual Envelope appear as a menu setting.
  • Page 67: Statement

    Understanding the printer menus MP Feeder Size Specify the size of the paper loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to Cassette in order for MP Letter Feeder Size to appear as a menu.
  • Page 68 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the US factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the type of the paper being manually loaded.
  • Page 69: Configure Mp Menu

    Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the automatic paper source. •...
  • Page 70 Understanding the printer menus Glossy Texture Specify the relative texture of the glossy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Glossy Texture Specify the relative texture of the heavy glossy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Labels Texture...
  • Page 71: Paper Weight Menu

    Understanding the printer menus Custom [x] Texture Specify the relative texture of the custom paper loaded. Smooth Notes: Normal • Normal is the factory default setting. Rough • The options appear only if custom type is supported. Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded.
  • Page 72 Understanding the printer menus Envelope Weight Specify the relative weight of the envelope loaded. Light Note: Normal is the factory default setting. Normal Heavy Rough Envelope Weight Specify the relative weight of the rough envelope loaded. Light Note: Heavy is the factory default setting. Normal Heavy Letterhead Weight...
  • Page 73: Paper Loading Menu

    Understanding the printer menus Paper Loading menu Cardstock Loading Determine and set two‑sided printing for all print jobs that specify Cardstock as the paper type. Recycled Loading Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Duplex Glossy Loading Determine and set two‑sided printing for all print jobs that specify...
  • Page 74: Custom Types Menu

    Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported. Notes: • Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected from Printing Preferences or the Print dialog.
  • Page 75: Reports Menu

    Understanding the printer menus Portrait Width Set the width for portrait orientation. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
  • Page 76: Network/Ports Menu

    Understanding the printer menus Print Fonts Print a report in English of all the fonts available for the printer language currently set in the printer. PCL Fonts PostScript Fonts Note: A separate list is available for PCL and PostScript emulations. Each emulation report contains print samples and information about the available fonts for each language.
  • Page 77: Reports Menu

    Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
  • Page 78: Network Card Menu

    Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the network card.
  • Page 79: Ipv6 Menu

    Understanding the printer menus Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP Send files to the printer using the built‑in FTP server. Note: Yes is the factory default setting.
  • Page 80: Wireless Menu

    Understanding the printer menus Set Hostname Set the host name. Note: These settings can be changed only from the Embedded Web View Address Server. View Router Address Enable DHCPv6 Enable DHCPv6 in the printer. Note: On is the factory default setting. Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter.
  • Page 81: Appletalk Menu

    Understanding the printer menus AppleTalk menu Note: This menu is available only in printer models connected to a wired network or when an optional network card is installed. To access the menu, navigate to any of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk •...
  • Page 82: Smtp Setup Menu

    Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
  • Page 83: Security Menu

    Understanding the printer menus SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail. 5–30 Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.
  • Page 84: Disk Wiping Menu

    Understanding the printer menus Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted. Notes: 1 hour • If the “Confidential Job Expiration” setting is changed while confidential print jobs 4 hours reside in the printer RAM or printer hard disk, then the expiration time for those print 24 hours...
  • Page 85: Security Audit Log Menu

    Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
  • Page 86: Settings Menu

    Understanding the printer menus Time Zone Select the time zone. [list of time zones] Note: GMT is the factory default setting. Automatically observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting.
  • Page 87 Understanding the printer menus Eco‑Mode Minimize the use of energy, paper, or specialty media. Notes: Energy • Off is the factory default setting. Off resets the printer to its Energy/Paper factory default settings. Paper • Energy minimizes the power used by the printer. •...
  • Page 88 Understanding the printer menus Alarms Set an alarm to sound when the printer requires user intervention. Alarm Control Available options for each alarm type are: Cartridge Alarm Single Continuous Notes: • Single is the factory default setting. This sets the alarm as three quick beeps.
  • Page 89 Understanding the printer menus Timeouts Set the amount of time (in seconds) the printer waits to receive an end‑of‑job message before canceling the remainder of the print job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. •...
  • Page 90 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages Auto is needed for other printer tasks. •...
  • Page 91: Setup Menu

    Understanding the printer menus Setup menu Printer Language Set the default printer language. PCL Emulation Notes: PS Emulation • PS Emulation is the factory default setting. PS Emulation uses a PS interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs.
  • Page 92: Flash Drive Menu

    Understanding the printer menus Flash Drive menu Copies Specify a default number of copies for each print job. 1–999 Note: 1 is the factory default setting. Paper Source Set a default paper source for all print jobs. Tray [x] Note: Tray 1 is the factory default setting. MP Feeder Manual Paper Manual Envelope...
  • Page 93 Understanding the printer menus Paper Saver Border Print a border on each page image when using Paper Saver Border. None Notes: Solid • None is the factory default setting. • This setting affects jobs only when Paper Saver is set to any value other than Off.
  • Page 94: Finishing Menu

    Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default setting for all print jobs. 1 sided 2 sided Notes: • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File >...
  • Page 95: Quality Menu

    Understanding the printer menus Paper Saver Specify that multiple‑page images be printed on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
  • Page 96 Understanding the printer menus Color Correction Adjust the color output on the printed page. Auto Notes: • Auto is the factory default setting. This applies different color conversion tables Manual to each object on the printed page. • Off turns off color correction. •...
  • Page 97 Understanding the printer menus Color Balance Adjust color in printed output by increasing or decreasing the amount of toner being used for each color. Cyan ‑5 to 5 Note: 0 is the factory default setting. Magenta ‑5 to 5 Yellow ‑5 to 5 Black ‑5 to 5...
  • Page 98: Utilities Menu

    Understanding the printer menus Manual Color (continued) Customize the CMYK color conversions. CMYK Image Select from the following options: CMYK Text US CMYK CMYK Graphics Euro CMYK Vivid CMYK Notes: • US CMYK is the factory default setting. This applies a color conversion table that tries to produce output that matches SWOP color output.
  • Page 99: Xps Menu

    Understanding the printer menus Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
  • Page 100: Pdf Menu

    Understanding the printer menus PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting. Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error...
  • Page 101: Pcl Emul Menu

    Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used in the Font Name menu. Resident Notes: Download • “Resident” is the factory default setting. It shows the factory default set of fonts downloaded in the RAM. •...
  • Page 102 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
  • Page 103: Html Menu

    Understanding the printer menus Tray Renumber Show the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...
  • Page 104: Image Menu

    Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
  • Page 105 Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape...
  • Page 106: Saving Money And The Environment

    Before printing or making multiple copies of a document: • Use the preview feature, which you can select from the Print dialog or from the Lexmark Toolbar to see how the document will look like before you print it. •...
  • Page 107: Saving Energy

    Saving money and the environment Saving energy Using Eco‑Mode Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact. From the printer control panel, navigate to: > Settings > > Settings > > General Settings > >...
  • Page 108: Adjusting Sleep Mode

    Saving money and the environment Press Adjusting Sleep mode To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120. The factory default setting is 30 minutes. Note: The printer still accepts print jobs when in Sleep mode. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
  • Page 109: Using Hibernate Mode

    Saving money and the environment From the Time menu, select the time. From the Day(s) menu, select the day or days. Click Add. Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely.
  • Page 110: Setting Hibernate Timeout

    Saving money and the environment Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
  • Page 111: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
  • Page 112: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
  • Page 113: Erasing Volatile Memory

    In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, visit the Lexmark security Web page. You can also see the Embedded Web Server Administrator’s Guide for additional information: Go to http://support.lexmark.com.
  • Page 114: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
  • Page 115: Estimated Number Of Remaining Pages

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
  • Page 116: Ordering Imaging Kits

    Cyan 701HC 702HC 708HC Magenta 701HM 702HM 708HM Yellow 701HY 702HY 708HY For more information on countries located in each region, visit www.lexmark.com/regions. Regular cartridges Item Worldwide High yield regular toner cartridges Black 700H1 Cyan 700H2 Magenta 700H3 Yellow 700H4 For more information on countries located in each region, visit www.lexmark.com/regions.
  • Page 117: Storing Supplies

    Maintaining the printer Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) •...
  • Page 118 Maintaining the printer Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the release latch on the right side of the printer, and then open the top door.
  • Page 119 Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 111. Insert the replacement waste toner bottle.
  • Page 120 Maintaining the printer Insert the right side cover. Close the top door. Close the front door.
  • Page 121: Replacing A Black And Color Imaging Kit

    Maintaining the printer Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Slide the release latch on the right side of the printer, and then open the top door.
  • Page 122 Maintaining the printer Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit. Remove the right side cover.
  • Page 123 Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
  • Page 124 Seal the used imaging kit in the bag that the replacement imaging kit came. For more information, see “Recycling Lexmark products” on page 111. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units . Dispose only the black developer unit.
  • Page 125 Maintaining the printer Remove the red packing strip and the attached fabric from the developer units. Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into a matching color slot. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit.
  • Page 126 Maintaining the printer Align, and then insert the imaging kit. Gently, but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
  • Page 127 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
  • Page 128 Maintaining the printer Insert the toner cartridges. Close the top door. Close the front door.
  • Page 129: Replacing Toner Cartridges

    Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. Slide the release latch on the right side of the printer, and then open the top door.
  • Page 130 Align the new toner cartridge, and then press the cartridge down until it fits into place. Close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 111.
  • Page 131: Replacing A Developer Unit

    Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
  • Page 132 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover.
  • Page 133 Maintaining the printer Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
  • Page 134 Maintaining the printer Remove the used developer unit. Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
  • Page 135 Maintaining the printer Align, and then insert the imaging kit. Gently, but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
  • Page 136 Maintaining the printer Replace the waste toner bottle. Insert the right side cover.
  • Page 137 Maintaining the printer Insert the toner cartridges. Close the top door. Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 111.
  • Page 138: Moving The Printer

    Maintaining the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
  • Page 139: Managing The Printer

    This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server Administrator's Guide on the Lexmark Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
  • Page 140: Configuring Supply Notifications From The Embedded Web Server

    Managing the printer Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their end‑of‑life by setting the selectable alerts. Notes: • You can select alerts for toner cartridges, imaging kit, maintenance kit, and waste toner bottle.
  • Page 141: Copying Printer Settings To Other Printers

    Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Configuration > Other Settings tab > Security > Confidential Print Setup. Modify the settings: • Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts, all of the jobs for that user are deleted.
  • Page 142: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
  • Page 143: Use Recommended Paper

    Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
  • Page 144: Understanding Jam Messages And Locations

    Clearing jams Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display. Open the doors, covers, and trays indicated on the display to remove the jam. Note: When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
  • Page 145: [X]-Page Jam, Open Front Door To Clear Fuser

    Clearing jams From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door to clear fuser. Open the front door.
  • Page 146 Clearing jams Pull the green lever to open the fuser cover. Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
  • Page 147: [X]-Page Jam, Open Front Door

    Clearing jams Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door. Open the front door.
  • Page 148: [X]-Page Jam, Open Front Door To Clear Duplex

    Clearing jams Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]‑page jam, open front door to clear duplex. Open the front door.
  • Page 149: [X]-Page Jam, Open Tray [X]

    Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
  • Page 150 Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
  • Page 151: [X]-Page Jam, Clear Manual Feeder

    Clearing jams [x]‑page jam, clear manual feeder. Pull out the standard 250-sheet tray (Tray 1) and manual feeder. Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch to clear the message and continue printing.
  • Page 152 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder.
  • Page 153 Clearing jams Slide the paper guide until it rests lightly against the edge of the paper stack. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
  • Page 154: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
  • Page 155: [Color] Cartridge Low [88.Xy]

    Troubleshooting [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
  • Page 156: Complex Page, Some Data May Not Have Printed [39]

    Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job.
  • Page 157: Incorrect Paper Size, Open [Paper Source] [34]

    Troubleshooting Incorrect paper size, open [paper source] [34] Try one or more of the following: • Load the correct size of paper in the tray. • From the printer control panel, select Continue to clear the message and print using a different tray. For non‑touch‑screen printer models, press to confirm.
  • Page 158: Insufficient Memory, Some Held Jobs Will Not Be Restored [37]

    Troubleshooting Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom type name] Try one or more of the following: •...
  • Page 159: Load [Paper Source] With [Paper Type] [Paper Size]

    Troubleshooting Load [paper source] with [paper type] [paper size] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct paper size and type, select Finished loading paper on the printer control panel.
  • Page 160: Maintenance Kit Low [80.Xy]

    Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, contact customer support at http://support.lexmark.com or your service representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
  • Page 161: Non-Lexmark [Color] [Supply Type], See User's Guide [33.Xy]

    The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 162: Reload Printed Pages In Tray [X]

    Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace [color] cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region.
  • Page 163: Replace [Type] Imaging Kit, 0 Estimated Pages Remain [84.Xy]

    Note: If you do not have a replacement toner cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace defective [type] imaging kit [31.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
  • Page 164: Replace Missing Waste Toner Bottle [82.Xy]

    Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [type] imaging kit [32.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
  • Page 165: Standard Network Software Error [54]

    Troubleshooting Standard network software error [54] Try one or more of the following: • From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to confirm. • Turn off the printer and then turn it back on. •...
  • Page 166: Unformatted Flash Detected [53]

    Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm.
  • Page 167 Troubleshooting Action Step 3 Go to step 4. Plug one end of the power cord into the Check if one end of the power cord is plugged into the printer and the printer and the other to other to a properly grounded electrical outlet. a properly grounded electrical outlet.
  • Page 168: Hardware And Internal Option Problems

    Troubleshooting Action Step 10 Go to step 11. Use correct printer driver settings. Check if you have selected the correct port settings in the printer driver. Are the port settings correct? Step 11 Go to step 12. Install the correct printer driver.
  • Page 169 Troubleshooting Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Does the internal option operate correctly? Step 2 Go to step 3.
  • Page 170: Tray Problems

    Troubleshooting Tray problems Action Step 1 The problem is solved. Go to step 2. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 171: Paper Feed Problems

    Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is solved. Contact customer Turn on jam recovery. support. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press or touch Submit.
  • Page 172: Solving Home Screen Applications Problems

    Troubleshooting Paper jam message remains after jam is cleared Action Contact customer The problem is solved. Do either of the following: support. • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
  • Page 173: Solving Print Problems

    Troubleshooting Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
  • Page 174: Printing Slows Down

    Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
  • Page 175: Print Jobs Do Not Print

    The problem is solved. Contact customer support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 27. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
  • Page 176: Print Job Takes Longer Than Expected

    Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
  • Page 177: Repeating Defects Appear On Prints

    Troubleshooting Repeating defects appear on prints Action Step 1 Go to step 2. Check if the distance between Measure the distance between the defects. the defects is Check for a distance between the defects that equals: equal to one of the •...
  • Page 178: Unexpected Page Breaks Occur

    Troubleshooting Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
  • Page 179: Print Quality Problems

    Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
  • Page 180: Gray Background On Prints

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper Does the paper size match the paper loaded in the tray?
  • Page 181: Horizontal Voids Appear On Prints

    Troubleshooting Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is solved.
  • Page 182: Incorrect Margins On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
  • Page 183: Paper Curl

    Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
  • Page 184: Print Is Too Dark

    Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
  • Page 185: Print Is Too Light

    Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 7 Contact...
  • Page 186: Print Irregularities

    Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too light? Step 5 From the printer Go to step 5.
  • Page 187: Printer Is Printing Blank Pages

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Is the tray set to the size and type of the paper loaded in the tray?
  • Page 188: Printer Is Printing Solid Black Pages

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
  • Page 189: Shadow Images Appear On Prints

    Troubleshooting Action Step 2 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Is the printer printing solid black pages? Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge...
  • Page 190: Skewed Print

    Troubleshooting Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
  • Page 191: Streaked Vertical Lines Appear On Prints

    Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type and weight from the tray Do the paper type and weight match the paper in the tray?
  • Page 192 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
  • Page 193: Transparency Print Quality Is Poor

    Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
  • Page 194: Toner Rubs Off

    Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type and weight from the From the Paper menu on the printer control panel, check the paper type tray settings to match and weight.
  • Page 195: Uneven Print Density

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load paper source with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Go to step 5.
  • Page 196: Color Quality Problems

    Troubleshooting Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
  • Page 197 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs.
  • Page 198: Prints On Color Transparencies Appear Dark When Projected

    Troubleshooting To access a detailed Color Samples set from the Embedded Web Server, do the following: Open a Web browser, and then type the printer IP address in the address field. Note: If you do not know the IP address or printer name, then you can: •...
  • Page 199: The Color Of The Print Does Not Match The Color Of The Original File

    Troubleshooting The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
  • Page 200 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 201: Contacting Customer Support

    You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
  • Page 202: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 203 Notices Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
  • Page 204: Noise Emission Levels

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 205: Product Disposal

    ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
  • Page 206: Temperature Information

    Notices Temperature information Ambient temperature 15.6 to 32.2°C (60 to 90°F) Shipping and storage temperature -40 to 43°C (-40 to 110°F) Información de la energía de México Consumo de energía en operación: 540 Wh Consumo de energía en modo de espera: 0.2 Wh Cantidad de producto por unidad de energía consumida: 2.78 páginas / Wh...
  • Page 207: Power Consumption

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
  • Page 208: Industry Canada Compliance Statement

    The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 209: Notice To Users In The European Union

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium...
  • Page 210 Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 211 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
  • Page 212: Limited Warranty

    —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
  • Page 213 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
  • Page 214: Limitation Of Liability

    ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
  • Page 215: Index

    Index Index available internal options 18 prints on color transparencies Numerics avoiding jams 53 appear dark when projected 198 250‑sheet tray avoiding paper jams 142 color quality, troubleshooting loading 36 print appears tinted 199 550‑sheet tray Complex page, some data may not installing 25 have printed [39] 156 black‑and‑white printing 57...
  • Page 216 Index Hibernate mode 109 adjusting brightness 110 Hibernate Timeout 110 administrator settings 139 factory defaults, restoring 141 Quiet Mode 107 checking printer status 139 FAQ about color printing 196 Schedule Power Modes 108 checking the status of parts 114 FCC notices 204, 208 Sleep mode 108 checking the status of finding more information about the...
  • Page 217 Load [paper source] with [custom Configure MP 69 where to find 139 type name] 158 Custom Types 74 noise emission levels 204 Load [paper source] with [paper Default Source 66 Non-Lexmark [color] [supply type], size] 158 Disk Wiping 84 see User's Guide [33.xy] 161...
  • Page 218 Embedded vertical voids appear on memory cards 18 Web Server 114 prints 194 updating in printer driver 28 using genuine Lexmark 115 print troubleshooting ordering parts and supplies, status of incorrect characters print 173 imaging kits 116...
  • Page 219 Standard USB port disabled type] [paper size] 154 [54] 160 [56] 165 Close door 154 Non-Lexmark [color] [supply type], Supply needed to complete Complex page, some data may not see User's Guide [33.xy] 161 job 165 have printed [39] 156...
  • Page 220 112 using 52, 106 viewing 139 status of parts and supplies recycling Reports menu 75 checking 114 Lexmark packaging 111 reserve print jobs 60 storing Lexmark products 111 printing from a Macintosh paper 53 toner cartridges 111...
  • Page 221 106 color of print and color on poor 193 storing 117 computer screen do not uneven print density 195 using genuine Lexmark 115 match 199 vertical voids appear on using recycled paper 106 print appears tinted 199 prints 194...
  • Page 222 Index volatile memory 112 erasing 113 volatility statement of 112 waste toner bottle ordering 116 replacing 117 Waste toner bottle nearly full [82.xy] 166 Weblink server not set up. Contact system administrator. 166 Wireless menu 80 wireless network configuration information 31 wireless network setup using the Embedded Web Serve 33...

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