Deflecting An Incoming Call; Sending An Incoming Call To Voicemail - Mitel 6873i User Manual

RECEIVING CALLS
To reconnect to a party, press the line/call appearance button for that call or navigate to the call on hold
and press the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has
been configured for your extension).
: The key can be used to cancel the call pickup procedure.
NOTE

DEFLECTING AN INCOMING CALL

While call forwarding allows you to forward calls to a pre-defined number, and whereby most call transfers
requires you to first answer the incoming call, call deflection allows you to manually determine, while a
call is incoming, what the destination number should be.
You can enter a destination number using the dialpad keys or deflect a call quickly to a programmable
key or softkey configured with Speeddial or BLF functionality. Applicable key types include:
Speeddial
•
Speeddial/Xfer
•
Speeddial/Conf
•
Speeddial/MWI
•
BLF
•
BLF/Xfer
•
:
NOTE
Live dialpad is disabled when entering destination numbers using the call deflection feature.
1.
When the "No Answer" Call Forward mode is configured and enabled on the phone, incoming calls
2.
will not be forwarded to the defined "No Answer" number if you are in the process of deflecting the
incoming call.
For example, during an incoming call, with the "No Answer" Call Forward mode configured to forward
incoming calls after five rings, if you press the Deflect softkey and in the process of deflecting the call
five rings elapse, the call will not be forwarded. This is true even if you decide not to deflect the call
and cancel the deflection process after five rings. However, if you cancel the deflection process before
five rings, the call will be forwarded per usual.
IP PHONE UI
During an incoming call, press the Deflect softkey.
1.
Using the dialpad keys, enter the destination number to which you wish to deflect the incoming call.
2.
or
Press a softkey key configured with Speeddial or BLF functionality.
: Use the Backspace softkey to correct any errors and the Cancel softkey to cancel the call deflec-
NOTE
tion process.
If a destination number was entered manually, press the Deflect softkey again to deflect the call.
3.

SENDING AN INCOMING CALL TO VOICEMAIL

You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking up the handset or simply press the Ignore softkey. If you are already on the phone your
DEFLECTING AN INCOMING CALL
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