Configuring An Automatic Call Distribution (Acd) Key Using The Mitel Web Ui; Utilizing The Acd Feature Using The Ip Phone Ui - Mitel 6873i User Manual

CONFIGURING SOFTKEYS
CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING
THE MITEL WEB UI
Click on Operation > Softkeys and XML.
1.
or
Click on Operation > Expansion Module <N>.
Softkeys
Select from Key 1 through Key 48 on the Top keys.
2.
In the Type field, select Auto call distribution.
3.
In the Label field, enter a label to apply to this ACD key.
4.
In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 24.
5.
Expansion Module Keys
Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).
6.
In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 24.
7.
Click Save Settings.
8.

UTILIZING THE ACD FEATURE USING THE IP PHONE UI

Check with your Administrator to verify the queue linked to your ACD softkey.
1.
Press the ACD softkey on your IP phone.
2.
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS)
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