Configuring Xmpp Avatar; Automatic Call Distribution (Acd) Key (For Sylantro Call Managers) - Mitel 6873i User Manual

CONFIGURING SOFTKEYS
Click Save Settings.
10.

CONFIGURING XMPP AVATAR

When the XMPP Avatar for picture ID is configured on the phone, the available image is displayed on the
phone (it can be xmpp avatar as well).
And if the image is not available, the phone downloads it from the image server and displays the image
of a blue man.
XMPP can be configured in these two scenarios:
If XMPP enabled
The phone checks for XMPP avatar and the image in the image database.
If XMPP not enabled
The phone only checks the availability of the image in the image database. (XMPP avatar is not checked
as it is not enabled.)
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR
SYLANTRO CALL MANAGERS)
: ACD functionality can only be programmed on the top softkeys.
NOTE
The 6873i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro
call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to regis-
tered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD softkey or expansion module
key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD
softkey and the IP phone UI prompts you to log in.
Available/Unavailable is displayed indicating the current status of the IP phone (specifies if the IP phone
user is available/unavailable to receive a call from the queue).
Additionally, the ACD softkey indicates your current ACD status turning from red (logged out) to yellow
(logged in but unavailable) to green (logged in and available).
When you are on an active call, or you miss a call, the server automatically changes the phone's status
to unavailable. The server updates its database with this new information and no longer distributes calls
to the phone. The phone remains in this unavailable state until:
You make yourself available again by pressing the Avail softkey
•
An ACD timer expires (set by your System Administrator)
•
You can also choose to manually change the phone status to unavailable by pressing the Unavail softkey
on the phone.
: It is recommended you configure no more than a single ACD softkey or expansion module key per
NOTE
IP phone.

AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS)

93