Mitel 6873i User Manual
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Mitel 6873i User Manual

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6873i SIP IP Phone for Clearspan
RELEASE# 4.2.0 SP2
USER GUIDE

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Summary of Contents for Mitel 6873i

  • Page 1 ® 6873i SIP IP Phone for Clearspan RELEASE# 4.2.0 SP2 USER GUIDE...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
  • Page 4 6873i User Guide for Clearspan iv | Mitel...

  • Page 5: Table Of Contents

    Cleaning the 6873i Touchscreen ........
  • Page 6 6873i User Guide for Clearspan Sending an Incoming Call to Voicemail ......... . .22 Handling Calls.
  • Page 7 Icom (Intercom) ............. 67 Mitel | vii...
  • Page 8 6873i User Guide for Clearspan Line Key ..............68 Outgoing Redial List .
  • Page 9 After Warranty Service ............97 Mitel | ix...

  • Page 10: Introduction

    Mitel 6873i delivers rich and crystal clear handsfree conversations. With its fully customizable hard key layout, XML capabilities, and a PoE class 3 rating, the 6873i is one of the most advanced SIP desktop phones available on the market today.

  • Page 11: Requirements

    6873i Installation Guide for basic installation and physical setup information. CLEANING THE 6873I TOUCHSCREEN Repeated use of the 6873i touchscreen may lead to a dirty screen. T o clean the phone’s screen, Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the surface of the screen).
  • Page 12 6873i User Guide for Clearspan Some rules to follow when cleaning your screen include: • Do not use any sharp objects including your fingernail. • Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point pen or a screw driver.

  • Page 13: Getting Started

    Getting Started GETTING STARTED The 6873i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.

  • Page 14: Auto Install Process

    6873i User Guide for Clearspan CAUTION: Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.

  • Page 15: Network Connected/Network Disconnected

    Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6873i IP Phone Installation Guide. Note: If the phone displays a No Service status message, you can access call logs, lists, and status functions, but you cannot make or receive calls because the phone is not registered with the Registrar.

  • Page 16: Phone/Line Status Indicators And Messages

    6873i User Guide for Clearspan Line and Name Status indicators Date and Time Top Softkeys Status Messages More Softkey Bottom Softkeys Note: Your System Administrator should have configured your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator.

  • Page 17: Softkeys

    OFF-HOOK AND DIALING SCREEN When you pickup the handset on the Home screen, the screen displays as follows: This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be changed. Mitel | 8...

  • Page 18: Line Selection Screen

    The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6873i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages”...

  • Page 19: Detailed-View Call Screen

    Indicates the call is an incoming call. Indicates the call is an outgoing call. Indicates the party is a conference call participant. The direction of the arrow denotes where the other conference call participant is in the list of calls. Mitel | 10...

  • Page 20: Multi-View Call Screen

    DESCRIPTION CALL FEATURE INDICATORS Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. MULTI-VIEW CALL SCREEN The Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in progress.

  • Page 21: Touchscreen Ui Navigation

    Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when more than one call is a ringing or connected state. Mitel | 12...

  • Page 22: Ip Phone Keys

    6873i User Guide for Clearspan IP PHONE KEYS KEY PANEL The following sections describe the various 6873i phone key functions and how they can help you make and manage your calls and caller information.      ...

  • Page 23: Key Descriptions

    DIALPAD KEYS The 6873i has a dialpad with digits 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6873i phone dialpad includes the following:...
  • Page 24 6873i User Guide for Clearspan DIALPAD KEY DESCRIPTION 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F with three presses 4 GHI Dials 4 When entering text, this key enters G with one press, H with two presses, and I with...

  • Page 25: Making Calls

    Making Calls MAKING CALLS This section describes ways to make calls on your 6873i phone, using your handset, speakerphone or headset. DIALING A NUMBER First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance button At the dial tone, enter the number you wish to call Note: After dialing the number, the phone has a short delay before sending the call.

  • Page 26: Calling A Speed Dial Entry

    Note: You cannot use this feature if Live Dial Pad is turned on. REDIALING A NUMBER By default, the 6873i has a dedicated Redial key. Pressing the Redial key displays the Redial List. The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial.

  • Page 27: Using Handsfree Speakerphone

    “Audio Mode” page 43 • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press or the line/call appearance button. Mitel | 18...

  • Page 28: Using A Headset

    Note: When handsfree is on, the speaker light turns on. USING A HEADSET The 6873i supports USB headsets (connected through the USB port located on the back of the phone) as well as Bluetooth-compliant headsets. Bluetooth must be enabled and the Bluetooth device must be paired and connected with the 6873i for it to function.
  • Page 29 Making Calls Note: See the Mitel 6873i SIP IP Phone Installation Guide for more information. 3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the Audio Mode selected from the Options List, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone.

  • Page 30: Receiving Calls

    6873i User Guide for Clearspan RECEIVING CALLS When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.

  • Page 31: Sending An Incoming Call To Voicemail

    Ignore softkey. If you are already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon displaying the number of pending messages. Mitel | 22...

  • Page 32: Handling Calls

    Pickup softkey. Press to disconnect the call. If an attempt to retrieve a held call fails, the 6873i displays a "Server Error" message and error reason code on screen. You can disconnect the call on hold by pressing the Hangup key in certain circumstances.

  • Page 33: Transferring Calls

    Hangup key after a failed retrieval attempt (that meets the above three conditions) will disconnect the call on hold instead of launching the transfer. TRANSFERRING CALLS The 6873i IP phone uses the Xfer softkey offered on screen to transfer calls when in a connected call. BLIND TRANSFER A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 34: Transferring An Existing Call To Another Existing Call

    6873i User Guide for Clearspan 3. Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancel softkey on the display screen, press , or hang up the handset. 4. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfer softkey key again before the receiving end answers.

  • Page 35: Transferring To A Contact In The Directory

    3. Press the Corporate Directory Lookup key and select a contact. 4. To complete a blind transfer, press the Xfer key again before the receiving end answers. To complete a consultative transfer, press Dial to call the contact. Remain on the line to Mitel | 26...

  • Page 36: Indication Of Transferred Calls

    The following figure illustrates the Call Transferred screen on the 6873i phone. CREATING CONFERENCING CALLS The 6873i IP phone uses the Conf softkey offered on screen when in a connected call. SETTING UP A CONFERENCE CALL Use the following procedure to create a conference call.

  • Page 37: Creating A Conference Call By Joining Two Existing Calls

    1. Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Multi-View Call screen or Detailed View Call screen. Mitel | 28...

  • Page 38: Ending A Conference And Transferring Remaining Parties

    6873i User Guide for Clearspan 2. Swipe up or down to scroll and press the party you wish to conference in. 3. Press the Conf softkey. The two parties will connect with you to form a conference call. ENDING A CONFERENCE AND TRANSFERRING REMAINING PARTIES When the Host hangs up from a conference, the conference ends.

  • Page 39: Options Menu

    • Settings (available only if external directory sources are configured by your Administrator) • External Sources (available only if external directory sources are configured by your Administrator) Credentials (available only if certain features are configured by your Administrator) Call Forward Lock • Password • Phone Lock Audio Mitel | 30...

  • Page 40: Accessing The Ip Phone Options

    6873i User Guide for Clearspan ICON OPTION • Audio Mode • Headset • Ring Tones • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart ACCESSING THE IP PHONE OPTIONS Note: The Advanced options are Administrator-level functions only, and are not accessible by the user.

  • Page 41: Language

    Français (French) Español (Spanish) Deutsch (German) Italiano (Italian) Português (Portuguese) Русский (Russian) Nordic Greek Note: Available input languages are dependent on the configuration enabled by your System Administrator. 4. Press the Save softkey to save your changes. Mitel | 32...

  • Page 42: Time And Date

    6873i User Guide for Clearspan TIME AND DATE On the IP phones, the following time and date sub-options are available to be configured: • Settings: Time Format Daylight Savings Date Format • Time Zone • Set Date and Time: Use Network Time (configure time servers)
  • Page 43 WWW DD MMM DD MMM DD.MM.YYYY 8. Press the Save softkey to save your changes. Note: The time and date formats you configure are applicable to the Home screen, as well as the Missed/Received Callers and Outgoing Redial Lists. Mitel | 34...

  • Page 44: Time Zone

    6873i User Guide for Clearspan TIME ZONE 1. Press on the phone to enter the Options List. 2. Press the Time and Date icon. A list of time zones displays for different areas of the world. 3. Swipe up and down to scroll through the list and highlight the desired region. Valid values...

  • Page 45: Status

    The Status option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: • Firmware information including platform, firmware version, and boot version • Network status including your phone’s IP, MAC address, and LAN/PC port information Mitel | 36...
  • Page 46 6873i User Guide for Clearspan • Storage information including how many records are stored in your Received Callers and Outgoing Redial lists • Error messages from the last reboot or startup • Copyright information 1. Press on the phone to enter the Options List.
  • Page 47 Note: If the Received Callers List or Outgoing Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored. Error Messages Mitel | 38...

  • Page 48: Directory

    6873i User Guide for Clearspan DIRECTORY You can configure directory display settings, such as first name and last name order and sorting, through the Directory > Settings options menu. If external Directory sources are configured, you can enable/disable the respective Directory sources as well as rename Directory folder labels through the Directory >...

  • Page 49: External Sources

    4. Press right arrow on the Enable/Disable tab to switch to the Labels tab. 5. Press the Directory source label field that you want to edit and using the onscreen keypad, enter in a name for the respective directory folder. 6. Press the Save softkey to save your changes. Mitel | 40...

  • Page 50: Call Forward

    6873i User Guide for Clearspan CALL FORWARD You can use the Options menu to set your phone to automatically forward incoming calls when you are already in a call, when you don’t answer, or always. You can access Call Forward settings from the Options menu or from a configured Call Forward softkey.

  • Page 51: Unlocking The Phone

    Options List (or press a configured Unlock softkey). 2. At the Enter Unlock Password prompt, enter your user password and press the blue Enter key. 3. At the Unlock the phone? prompt, press Yes. Mitel | 42...

  • Page 52: Resetting A User Password

    AUDIO MODE The 6873i allows you to use a handset, a headset, a USB or Bluetooth headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 53: Headset

    Options List. 2. Press the Audio icon. 3. Press the Headset icon. 4. Choose the desired volume setting. Valid values are: Medium (default) High 5. Press the Save softkey to save your changes. Mitel | 44...

  • Page 54: Ring Tones And Tone Set

    6873i User Guide for Clearspan RING TONES AND TONE SET There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method.
  • Page 55 Options List. 2. Press the Audio icon. 3. Swipe up and down to scroll through and choose the desired tone set. Valid values are: Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Mitel | 46...

  • Page 56: Display

    The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6873i IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.

  • Page 57: Brightness Settings

    The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off. Mitel | 48...

  • Page 58: Dialing

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6873i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a...

  • Page 59: Speed Dial Edit

    3. Press the desired type of keys you want to edit, and press Select. Note: You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information. Mitel | 50...

  • Page 60: Restart

    6873i User Guide for Clearspan 4. Press the desired key’s Label field (if applicable) and enter a label to apply to the key. 5. Press the Number field (if applicable) and enter a number for the key using the on-screen keyboards.

  • Page 61: Ip Phone Keys

    IP Phone Keys IP PHONE KEYS LINE AND CALL APPEARANCES The 6873i has two hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents.

  • Page 62: Programmable Softkeys

    6873i User Guide for Clearspan PROGRAMMABLE SOFTKEYS Your 6873i has 12 multi-functional top softkeys and six multi-functional bottom softkeys: • Twelve top softkeys: programmable non-state-based softkeys (up to 48 programmable functions) • Six bottom softkeys: programmable state-based softkeys (up to 30 programmable...

  • Page 63: State-Based Softkeys

    IP Phone Keys STATE-BASED SOFTKEYS On the 6873i phone’s bottom softkeys, your System Administrator can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. STATE...

  • Page 64: Acd (Automatic Call Distribution) Keys

    6873i User Guide for Clearspan SOFTKEY TYPE DEFAULT STATES Sprecode Connected Transfer Idle, Connected, Incoming, Outgoing, Busy Idle, Connected, Incoming, Outgoing, Busy ACD (AUTOMATIC CALL DISTRIBUTION) KEYS The ACD phone application provides Clearspan Call Center agents with buttons to perform certain functions in an environment that supports intelligent call distribution.

  • Page 65: Blf (Busy Lamp Field)

    Finally, when the monitored user on an active call or is attempting to make a call, the corresponding softkey turns red. Finally, when the Monitored user’s call is on hold, the corresponding softkey displays the BLF/List hold icon. Mitel | 56...

  • Page 66: Blf/Xfer

    6873i User Guide for Clearspan Notes: BLF/List functionality can only be programmed on the top softkeys. Your System Administrator must have BLF/List enabled on Clearspan. Contact your System Administrator for more information. BLF/List indicators can also be viewed through the Directory, Received Callers, and Outgoing Redial Lists.

  • Page 67: Call Forward Key

    4. Press the On checkbox beside the respective Call Forward mode to enable the Call Forward mode. 5. Press the Save softkey to save your changes. Mitel | 58...

  • Page 68: Call History Key

    6873i User Guide for Clearspan CALL HISTORY KEY In addition to the Received Callers List and Outgoing Redial keys, your System Administrator can configure a Call History key on the phone. When pressed, the Call History key will directly access the list of all calls in the Call History, as shown in the following figure..

  • Page 69: Call Pull

    The Call Pull function retrieves an existing active call from another one of your devices. Press the Call Pull softkey to move an active call from another endpoint to the 6873i phone. For example, you can move a call from your mobile phone to your desk phone.

  • Page 70: Do Not Disturb (Dnd) Key

    6873i User Guide for Clearspan DO NOT DISTURB (DND) KEY The IP phones have a feature you can enable called Do Not Disturb (DND). Configuring a DND softkey allows you to quickly turn the DND feature on or off. If DND is enabled, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server.
  • Page 71 Executive Call Filtering for the applicable Executive and the softkey's corresponding state icon turns red. When the same Filter softkey is pressed again, Executive Call Filtering for the applicable Executive deactivates and the softkey's corresponding state icon turns off. Mitel | 62...

  • Page 72: Speeddial Key With Initiate Call Functionality (Assistants Only)

    6873i User Guide for Clearspan Alternatively, a single Filter softkey can be configured without a defined key value. If this is the case, the Assistant is able to manually activate and deactivate Executive Call Filtering for each associated Executive through the phone's UI. In this scenario, as only one Filter softkey is utilized, the softkey's corresponding state icon will turn red when Executive Call Filtering is activated for even one associated Executive.

  • Page 73: Assistant Phone Features

    Call Filtering is now activated for that Executive and the key's corresponding state icon turns red. To deactivate Executive Call Filtering on the Assistant’s phone when the Filter key’s value is defined, press the Filter key again. Executive Call Filtering is deactivated and the key’s corresponding state icon turns off. Mitel | 64...
  • Page 74 6873i User Guide for Clearspan Note: If Call Forward is enabled for filtered calls, state icons for all Filter keys are turned off. Use the following procedure to activate Executive Call Filtering on an Assistant's phone when the Filter key's value is not defined: 1.
  • Page 75 The call is transferred normally and the filtered call will be released. Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding for filtered calls: 1. Press the Options key and then navigate to the Call Forward menu or press the Call Forward softkey. Mitel | 66...

  • Page 76: Flash

    Your System Administrator can set a key to generate a flash event when it is pressed on the 6873i by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 77: Line Key

    Note: Line functionality can only be programmed on the top softkeys. Your System Administrator can set a softkey to act as a line/call appearance key on the 6873i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “IP Phone Keys”...

  • Page 78: Accessing The Outgoing Redial List

    DESCRIPTION Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. Notes: When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the information of new called parties.

  • Page 79: Paging Key

    2. Press the Drop key to end the multicast RTP session and return to the Home screen. PARK/PICKUP KEYS The 6873i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. When a call comes in and you pickup the handset, you can press the applicable Park key to park the call.

  • Page 80: Phone Lock Key

    Callers List key to access a list of callers that called your phone. The Received Callers List is a stored log of your incoming calls. The 6873i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.

  • Page 81: Accessing And Using The Received Callers List

    CALL FEATURE INDICATORS (IN DETAILED VIEW ONLY) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. Notes: When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers.

  • Page 82: Deleting Entries From The Received Callers List

    6873i User Guide for Clearspan 5. To exit the Received Callers List, press the key, key, or the Quit softkey. DELETING ENTRIES FROM THE RECEIVED CALLERS LIST You can delete individual entries from the Received Callers List or you can simply delete all entries in the Received Callers List.

  • Page 83: Missed Calls Indicator

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6873i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.

  • Page 84: Speed Dial Prefix

    You can use this feature for numbers that contain long prefixes. Use the following procedures to set speed dial on the 6873i IP phone. CREATING A SPEED DIAL USING SPEED DIAL 8 OR SPEED DIAL 100 You can use the Speed 8 or Speed 100 softkeys, if available, to create speed dial functions that are saved on the Clearspan system.

  • Page 85: Press-And-Hold To Create A Speed Dial

    1. Press on the phone to enter the Options List. 2. Press the Dialing icon. You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information. Mitel | 76...

  • Page 86: Speed Dial/Mwi

    8. Press the Save softkey to save the speed dial information to the key you selected. SPEED DIAL/MWI The 6873i supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.

  • Page 87: Speed Dial/Xfer Key Requirements And Functionality

    Note: The XML services must be set up by your System Administrator before you can use the key On the 6873i IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Mitel | 78...
  • Page 88 XML applications, the customized service is ready for you to use. 1. Press the XML softkey on the 6873i phone. An XML screen displays. 2. Swipe up and down to scroll through the list of customized features.

  • Page 89: Additional Features

    Additional Features ADDITIONAL FEATURES This section describes additional features you can use on the 6873i phone. A multitude of other features are available depending on whether or not your System Administrator has configured them for use. Contact your System Administrator for feature availability and usage information.

  • Page 90: Group Paging

    SIP signaling. Your administrator can specify up to five multicast addresses that the phone listens for on the network. The 6873i in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 91: Auto-Answer/Play Warning Tone

    LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). PLAY CALL WAITING TONE Your System Administrator can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. Mitel | 82...

  • Page 92: Shared Call Appearance (Sca) Call Bridging

    6873i User Guide for Clearspan SHARED CALL APPEARANCE (SCA) CALL BRIDGING Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone.

  • Page 93: Keys States And Led/Button Behavior

    Solid Red Alerting (incoming call) Flashing Red Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red Bridge-Held Slow Flashing Green Solid Red Mitel | 84...

  • Page 94: Softkeys

    Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6873i phone the same way you would on a regular telephone.

  • Page 95: Switch Ui Focus To Ringing Line

    SWITCH UI FOCUS TO RINGING LINE Your System Administrator can configure a feature on the 6873i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 96: Model M680I And M685I Expansion Modules

    6873i User Guide for Clearspan MODEL M680I AND M685I EXPANSION MODULES The 6873i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M685i provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.

  • Page 97: Troubleshooting Solutions

    Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6873i Installation Guide for details. WHY IS MY SPEAKERPHONE NOT WORKING?
  • Page 98 6873i User Guide for Clearspan 89 | Mitel...

  • Page 99: Clearspan Feature Access Codes

    (service provider or group) or assigned (user): Clearspan Anywhere Shared Call Appearance Shared Call Appearance 5 Shared Call Appearance 10 Shared Call Appearance 15 Shared Call Appearance 20 Shared Call Appearance 25 Shared Call Appearance 30 Shared Call Appearance 35 Mitel | 90...
  • Page 100 6873i User Guide for Clearspan CODE NAME DEFINITION Call Forwarding Redirects incoming phone calls to another number, such as a Always Activation mobile phone or administrative assistant. After dialing the feature access code, the user dials the phone number where they want their calls to be redirected.
  • Page 101 Places a call on hold with the intent of retrieving it from another extension. The call can be parked on the user’s own extension or on another extension within the same group. Call Park Retrieve Retrieves a call that has been parked. Mitel | 92...
  • Page 102 6873i User Guide for Clearspan CODE NAME DEFINITION Call Pickup Answers the ringing phone within the assigned call pickup group. If more than one phone in the assigned call pickup group is ringing, the phone that has been ringing the longest is answered.
  • Page 103 Allows users to activate a location. The feature access code has Activation to be dialed from the location to activate. This feature can be used from a Shared Call Appearance alternate location or a Clearspan Anywhere location. Mitel | 94...
  • Page 104 6873i User Guide for Clearspan CODE NAME DEFINITION Location Control Deactivates a location. The feature access code has to be dialed Deactivation from the location to deactivate. This feature can be used from a Shared Call Appearance alternate location or a Clearspan Anywhere location.

  • Page 105: Limited Warranty

    Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use.

  • Page 106: After Warranty Service

    AFTER WARRANTY SERVICE Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...

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