Configuring An Automatic Call Distribution (Acd) Key Using The Mitel Web Ui; Using The Acd Key - Mitel 6910 User Manual

LINE KEYS AND PROGRAMMABLE KEYS
The ACD key LED changes when you log into the phone queue and are available to take calls. The LED
changes again when you are busy with an active call. The table below shows the status of the LED as
they may appear on your IP phone.
Status: Logged In and
Available
Solid Red LED
: It is recommended you configure no more than a single ACD key or programmable key per IP
NOTE
phone.
CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING
THE MITEL WEB UI
Click on Operation >Programmable Keys .
1.
Programmable Keys
Select from Key 1 through Key 8 .
2.
In the Type field, select Auto call distribution.
3.
In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 24 .
4.
Click Save Settings .
5.

USING THE ACD KEY

Use the following procedure to log into a phone queue from your IP phone:
IP Phone UI
Check with your Administrator to verify the queue linked to your ACD key.
1.
Press the ACD Key on your IP phone.
2.
AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL
Status: Unavailable
Blinking Red LED
Logged Out
No LED
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