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Solving Problems
The Printer Does Not Work as Expected
The Printer Does Not Turn On or Off
Power Does Not Turn On
The following causes can be considered.
The power cord is not plugged in properly to the electrical outlet.
Solutions
Make sure the power cord is securely plugged in.
P
The
button was not pressed for long enough.
Solutions
P
Hold down the
Power Does Not Turn Off
P
The
button was not pressed for long enough.
Solutions
P
Hold down the
To prevent the print head from drying out, turn the printer back on and turn it off by pressing the
button.
Power Turns Off Automatically
The Power Off Settings or Power Off Timer feature is enabled.
Solutions
❏ Select Settings > General Settings > Basic Settings > Power Off Settings, and then disable the Power
Off If Inactive and Power Off If Disconnected settings.
❏ Select Settings > General Settings > Basic Settings, and then disable the Power Off Timer Setting.
Note:
Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase.
Paper Does Not Feed Properly
No Paper Feeds
The following causes can be considered.
>
The Printer Does Not Work as Expected
button for a little longer.
button for a little longer. If you still cannot turn off the printer, unplug the power cord.
>
Paper Does Not Feed Properly
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P
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