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Solving Problems
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
"Checking and Cleaning the Print Head" on page 147
❏ Turn off the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is off.
❏ Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline.
❏ Make sure that there are no paper fragments left inside the printer.
When you remove the paper, do not touch the translucent film with your hand or the paper.
❏ Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
"Paper Handling Precautions" on page 30
"Available Paper and Capacities" on page 289
"Unavailable Paper Types" on page 294
❏ If you turn off the printer, wait for at least 12 hours, and if print quality has still not improved, run Power
Cleaning.
"Running Power Cleaning" on page 148
If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.
Related Information
"Before Contacting Epson" on page 457
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"Contacting Epson Support" on page 457
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Cannot Solve Problem After Trying All Solutions
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Cannot Solve Printing or Copying Problems
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