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Solving Problems
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The Printer Does Not Work as Expected
Cannot Start Scanning
If the problem still occurs, devices other than the printer may be causing the problem.
The Printer Cannot Connect by USB (Windows)
The following causes can be considered.
The USB cable is not plugged into the electrical outlet correctly.
Connect the USB cable securely to the printer and the computer.
There is a problem with the USB hub.
If you are using a USB hub, try to connect the printer directly to the computer.
There is a problem with the USB cable or the USB inlet.
If the USB cable cannot be recognized, change the port, or change the USB cable.
Cannot Scan Even Though a Connection has been Correctly Established (Windows)
Scanning at a high resolution over a network.
Try scanning at a lower resolution.
Cannot Start Scanning from Mac OS
Make sure the computer and the printer are connected correctly.
The cause and solution to the problem differ depending on whether or not they are connected.
Checking the Connection Status
Use EPSON Status Monitor to check the connection status for the computer and the printer.
1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and
then select the printer.
2. Click Options & Supplies > Utility > Open Printer Utility.
3. Click EPSON Status Monitor.
When the remaining ink levels are displayed, a connection has been successfully established between the computer
and the printer.
Check the following if a connection has not been established.
❏ The printer is not recognized over a network connection
"Cannot connect to a Network" on page 196
195
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