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Administrator Information
Problems when Making Settings
Hints to Solving Problems
❏ Checking the error message
When trouble has occurred, first check whether there are any messages on the printer's control panel or driver
screen. If you have the notification email set when the events occur, you can promptly learn the status.
❏ Network connection report
Diagnose the network and the printer status, and then print the result.
You can find the diagnosed error from the printer side.
❏ Checking the communication status
Check the communication status of server computer or client computer by using the command such as ping
and ipconfig.
❏ Connection test
For checking the connection between the printer to the mail server, perform the connection test from the
printer. Also, check the connection from the client computer to the server to check the communication status.
❏ Initializing the settings
If the settings and communication status show no problem, the problems may be solved by disabling or
initializing the network settings of the printer, and then setting up again.
Cannot Access Web Config
The IP address is not assigned to the printer.
A valid IP address may not be assigned to the printer. Configure the IP address using the printer's
control panel. You can confirm the current setting information with a network status sheet or from
the printer's control panel.
Web browser does not support the Encryption Strength for SSL/TLS.
SSL/TLS has the Encryption Strength. You can open Web Config by using a web browser that
supports bulk encryptions as indicated below. Check you are using the a supported browser.
❏ 80bit: AES256/AES128/3DES
❏ 112bit: AES256/AES128/3DES
❏ 128bit: AES256/AES128
❏ 192bit: AES256
❏ 256bit: AES256
CA-signed Certificate is expired.
If there is a problem with the expiration date of the certificate, "The certificate has expired" is
displayed when connecting to Web Config with SSL/TLS communication (https). If the message
appears before its expiration date, make sure that the printer's date is configured correctly.
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Settings to Use the Printer
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Problems when Making Settings
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