Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6355-04 EN...
Page 2: Table Of Contents
Home Screen Configuration....23 Registering to Epson Connect Service from Guide to the Network Icon....25 the Control Panel.
Page 3 Copying Originals Using Good Quality..85 Feature: Sending Faxes....106 Copying ID card......86 Feature: Receiving Faxes.
Page 4 Checking and Cleaning the Print Head..146 Cannot Solve Problem After Trying All Solutions. .255 Running Power Cleaning....147 Cannot Solve Printing or Copying Problems.
Page 5 Interface Specifications....329 Contacting Epson Support....454 Network Specifications.
Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.
Page 7: Guide To This Manual
Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.
Page 8: Printing Only The Pages You Need
Guide to This Manual > > About This Manual Marks and Symbols Jumping directly from bookmarks Click a title to jump to that page. Click + or > to view the lower level titles in that section. To return to the previous page, perform the following operation on your keyboard.
Page 9: Notes On Screenshots And Illustrations
Guide to This Manual > > About This Manual Operating System References Important: Instructions that must be observed to avoid damage to your equipment. Note: Provides complementary and reference information. Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏...
Page 10: Trademarks
EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
Page 11: Copyright
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 12: Important Instructions
Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.
Page 13: Safety Instructions
❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.
Page 14: Safety Instructions For Ink
Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps.
Page 15: Advisories And Warnings For Using The Printer
Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Advisories and Warnings for Using the Printer ❏...
Page 16: Advisories And Warnings For Transporting Or Storing The Printer
Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the transportation lock is set to the locked (Transport) position and that the print head is in the home (far right) position.
Page 17: Part Names And Functions
Part Names and Functions Front............18 Inside.
Page 18: Front
Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF input tray Feeds originals automatically. ADF document support Suppots originals larger than A4-size.
Page 19 Part Names and Functions > Front Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper tray Loads all paper types supported by the printer. Output tray Holds the ejected paper. When you start printing, this tray is ejected to fit the paper size automatically.
Page 20: Inside
Part Names and Functions > Inside Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.
Page 21: Rear
Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. LINE port Connects a phone line. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable. EXT.
Page 22: Guide To The Control Panel
Guide to the Control Panel Control Panel........... . . 23 Home Screen Configuration.
Page 23: Control Panel
Guide to the Control Panel > Home Screen Configuration Control Panel Turns the printer on or off. Unplug the power cord when the power light is off. Displays the home screen. Displays menus and messages. You can change the angle of the control panel. When no operations are performed for a specific length of time, the printer enters sleep mode and the display turns off.
Page 24 Guide to the Control Panel > Home Screen Configuration Displays the Printer Status screen. You can check the approximate service life of the maintenance box. Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 25 Displays the Device Sound Settings screen.
Page 25: Guide To The Network Icon
Guide to the Control Panel > Menu Screen Configuration Stops the current operation. The shape of this icon differs slightly except when displayed on the home screen. The icon is displayed depending on the situation. Scrolls the screen to the right. Guide to the Network Icon The printer is not connected to a wired (Ethernet) network or unset it.
Page 26: Job/Status Screen Configuration
Guide to the Control Panel > Job/Status Screen Configuration Displays the list of setting items. When is displayed, you can view additional information by selecting the icon. Make settings by selecting the item or adding a check mark. When you have changed an item from the user default or the factory default, is displayed on the item.
Page 27: Entering Characters
Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings, and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case or numbers and symbols. Switches the character type.
Page 28 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the printer model.
Page 29: Loading Paper
Loading Paper Paper Handling Precautions......... . 30 Paper Size and Type Settings.
Page 30: Paper Handling Precautions
Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.
Page 31: List Of Paper Type
Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy...
Page 32: Loading Pre-Punched Paper
Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper tray.
Page 33: Loading Long Papers
Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers ❏ Paper tray Load long paper in the paper tray by allowing the leading edge of the paper to roll over. Select User-Defined as the paper size setting. ❏...
Page 34: Placing Originals
Placing Originals Placing Originals..........35 Originals that are not Supported by the ADF.
Page 35: Placing Originals
Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can scan multiple originals and both sides of the originals at the same time with the ADF. Follow the steps below to view the video for placing originals. Select , and then select How To >...
Page 36: Originals That Are Not Supported By The Adf
Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...
Page 37: Inserting And Removing A Memory Device
Inserting and Removing a Memory Device Inserting an External USB Device........38 Removing an External USB Device.
Page 38: Inserting An External Usb Device
Inserting and Removing a Memory Device > Removing an External USB Device Inserting an External USB Device Insert an external USB device into the external interface USB port. Related Information “Memory Device Specifications” on page 332 & Removing an External USB Device Remove the external USB device.
Page 39: Sharing Data On A Memory Device
Inserting and Removing a Memory Device > Sharing Data on a Memory Device Sharing Data on a Memory Device From a computer, you can write or read data on a memory device such as a USB flash drive that has been connected to the printer.
Page 40: Printing
Printing Printing Documents..........41 Printing on Envelopes.
Page 41: Printing Documents
Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows If you cannot change some of the printer driver settings, they may have been restricted by the administrator. Contact your printer administrator for assistance. Printing Using Easy Settings Note: Operations may differ depending on the application.
Page 42 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
Page 43 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
Page 44 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
Page 45 Printing > > Printing Documents Printing from a Computer - Windows Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use. Settings: Allows you to set the printing method for anti-copy patterns or watermarks.
Page 46 Opens the Job Arranger Lite window. Here you can open and edit previously saved data. EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
Page 47 Printing from a Computer - Windows Software Update: Starts EPSON Software Updater to check for the latest version of applications on the Internet. Technical Support: If the manual is installed on your computer, the manual is displayed. If it is not installed, you can connect to the Epson Web site to check the manual and available technical support.
Page 48 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 49 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 50 Printing > > Printing Documents Printing from a Computer - Windows 5. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 6.
Page 51 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
Page 52 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
Page 53 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
Page 54 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
Page 55 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
Page 56 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
Page 57 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
Page 58 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
Page 59 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 4.
Page 60 Printing > > Printing Documents Printing from a Computer - Windows Printing Password-Protected Files Yon can set a password for a print job so that it starts printing only after entering the password on the printer's control panel. 1. On the printer driver's More Options tab, select Confidential Job, and then enter a password. 2.
Page 61 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select Job Arranger Lite. “Main Tab” on page 42 2. Click Print. When you start printing, the Job Arranger Lite window is displayed. 3.
Page 62 Printing > > Printing Documents Printing from a Computer - Windows 4. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 42 “More Options Tab” on page 44 5.
Page 63 You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Copy paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard...
Page 64: Printing From A Computer - Mac Os
Printing > > Printing Documents Printing from a Computer - Mac OS 1. On the printer driver's Maintenance tab, click Extended Settings, and then select Barcode mode. 2. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab”...
Page 65 If the Print Settings menu is not displayed on macOS High Sierra, macOS Sierra, OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, the Epson printer driver has not been installed correctly. Enable it from the following menu.
Page 66 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
Page 67 Printing > > Printing Documents Printing from a Computer - Mac OS Scale to fit paper size: Prints to fit to the paper size you loaded. ❏ Destination Paper Size: Select the paper size to print on. ❏ Scale down only: Select when reducing the size of the document.
Page 68 Printing > > Printing Documents Printing from a Computer - Mac OS PhotoEnhance: Produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data. Off (No Color Adjustment): Print without enhancing or adjusting the color in any way. Menu Options for Two-sided Printing Settings Two-sided Printing: Prints on both sides of the paper.
Page 69 Printing > > Printing Documents Printing from a Computer - Mac OS Printing on 2-Sides You can print on both sides of the paper. Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
Page 70 Printing > > Printing Documents Printing from a Computer - Mac OS Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. 1. Select Layout from the pop-up menu. 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout”...
Page 71 Printing > > Printing Documents Printing from a Computer - Mac OS 1. Select the size of the paper you set in the application as the Paper Size setting. 2. Select Paper Handling from the pop-up menu. 3. Select Scale to fit paper size. 4.
Page 72: Printing Documents From Smart Devices (Ios)
If the color is changed or becomes unnatural, print in a mode other than PhotoEnhance. 1. Select Color Matching from the pop-up menu, and then select EPSON Color Controls. 2. Select Color Options from the pop-up menu, and then select one of the available options.
Page 73 Printing Documents Printing Documents from Smart Devices (iOS) 1. Set up your printer for wireless printing. 2. If Epson iPrint is not installed, install it. “Installing Epson iPrint” on page 295 3. Connect your smart device to the wireless router.
Page 74: Printing Documents From Smart Devices (Android)
You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 75: Printing On Envelopes
2. Load paper in the printer. 3. Set up your printer for wireless printing. See the link below. http://epson.sn 4. Connect your Android device to the same wireless network that your printer is using. 5. Print from your device to your printer.
Page 76: Printing On Envelopes From A Computer (Mac Os)
Printing > > Printing Photos Printing JPEG Files from a Memory Device Printing on Envelopes from a Computer (Mac OS) 1. Load envelopes in the printer. “Loading Paper” on page 31 2. Open the file you want to print. 3. Select Print from the File menu or another command to access the print dialog. 4.
Page 77: Printing Tiff Files From A Memory Device
Printing > > Printing Photos Printing TIFF Files from a Memory Device ❏ Color Mode Select a color setting whether you normally print in B&W or Color. Advanced: ❏ Layout Select how to layout the JPEG files. 1-up is for printing one file per sheet with margins around the edges.
Page 78: Printing Web Pages
Select the format of the date the photo was taken or saved. The date is not printed for some layouts. Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.
Page 79: Printing Using A Cloud Service
Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smart phone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
Page 80: Registering To Epson Connect Service From The Control Panel
Follow the steps below to register the printer. 1. Select Settings on the control panel. 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.
Page 81: Copying
Copying Available Copying Methods......... . . 82 Basic Menu Options for Copying.
Page 82: Available Copying Methods
Copying > > Available Copying Methods Copying on 2-Sides Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.
Page 83: Copying By Enlarging Or Reducing
Copying > > Available Copying Methods Copying by Enlarging or Reducing 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF” on page 36 Note: You can also place the originals on the scanner glass.
Page 84: Copying Multiple Originals Onto One Sheet
Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet. 1. Place all originals face up in the ADF. Place them in the direction shown in the illustration. ❏...
Page 85: Copying In Page Order
Copying > > Available Copying Methods Copying Originals Using Good Quality Copying in Page Order When making multiple copies of a multi-page document, you can discharge one copy at a time in page order. 1. Place the originals. “Placing Originals” on page 35 2.
Page 86: Copying Id Card
Copying > Basic Menu Options for Copying Copying ID card Scans both sides of an ID card and copies onto one side of a paper. 1. Place the originals. “Placing Originals” on page 35 2. Select Copy on the home screen. 3.
Page 87: Paper Setting
Copying > Basic Menu Options for Copying Paper Setting: Select the paper source that you want to use. When Auto is selected, paper is fed automatically using the Paper Setting settings made when you loaded the paper. Reduce/Enlarge: Configures the magnification ratio of the enlargement or reduction. Tap the value and specify the magnification used to enlarge or reduce the original within a range of 25 to 400%.
Page 88: Advanced Menu Options For Copying
Copying > Advanced Menu Options for Copying ❏ 2→1-Sided Copies both sides of a double-sided original onto one side of two sheets of paper. Select the orientation of your original and the binding position of the original. Advanced Menu Options for Copying Note: The items may not be available depending on other settings you made.
Page 89: Image Quality
Copying > Advanced Menu Options for Copying Image Quality: Adjust image settings. ❏ Contrast Adjust the difference between the bright and dark parts. ❏ Saturation Adjust the vividness of the colors. ❏ Red Balance, Green Balance, Blue Balance Adjust the density for each color. ❏...
Page 90: Scanning
Scanning Available Scanning Methods......... . 91 Scanning Originals to a Network Folder.
Page 91: Available Scanning Methods
Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson iPrint application on the smart device. “Scanning Originals to a Smart Device” on page 104 Scanning Originals to a Network Folder Check the following before scanning.
Page 92: Destination Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Destination Menu Options for Scanning to a Folder Note: Make sure the printer's Date/Time and Time Difference settings are correct. Access the menus from Settings > General Settings > Basic Settings > Date/Time Settings. 1.
Page 93: Scan Menu Options For Scanning To A Folder
Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen. Scan Menu Options for Scanning to a Folder Note: The items may not be available depending on other settings you made.
Page 94: Scanning Originals To An Email
Scanning > Scanning Originals to an Email Remove Shadow: Remove the shadows of the original that appear in the scanned image. ❏ Frame: Remove the shadows at the edge of the original. ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image.
Page 95: Recipient Menu Options For Scanning To An Email
Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Note: ❏ The number of recipients you selected is displayed on the right of the screen. You can send emails to up to 10 addresses and groups.
Page 96 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Resolution: Select the scanning resolution. 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.
Page 97: Scanning Originals To A Computer
❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.
Page 98: Scanning Originals To A Memory Device
❏ See the Epson ScanSmart help for detailed operation information for the software. Click Help on the Epson ScanSmart screen to open the help. ❏ You can not only start scanning from the printer but also from your computer by using Epson ScanSmart. Scanning Originals to a Memory Device 1.
Page 99: Advanced Menu Options For Scanning To A Memory Device
Scanning > > Scanning Originals to a Memory Device Advanced Menu Options for Scanning to a Memory Device 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area.
Page 100: Scanning Originals To The Cloud
Add the date to the file name. ❏ Add Time: Add the time to the file name. Scanning Originals to the Cloud Before using this feature, make settings using Epson Connect. See the following Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) 1.
Page 101: Advanced Menu Options For Scanning To The Cloud
Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud ❏ Orientation (Original): Select the orientation of the original. ❏ Binding(Original): Select the binding direction of the original. Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping.
Page 102: Scanning Using Wsd
Scanning > > Scanning Using WSD Setting Up a WSD Port Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏ If you are using Windows 7/Windows Vista, you need to setup your computer in advance using this feature. “Setting Up a WSD Port”...
Page 103 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.
Page 104: Scanning Originals To A Smart Device
Select the printer name when using with WSD. Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson iPrint on your smart device. ❏ Epson iPrint screens are subject to change without notice. ❏ Epson iPrint contents may vary depending on the product.
Page 105: Faxing
Faxing Before Using Fax Features......... . . 106 Overview of this Printer's Fax Features.
Page 106: Before Using Fax Features
Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...
Page 107: Feature: Receiving Faxes
Faxing > > Overview of this Printer's Fax Features Feature: Receiving Faxes Scan Settings when Sending a Fax You can select items such as Resolution or Original Size (Glass) when sending faxes. “Scan Settings:” on page 124 Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Backup when normal sending fails.
Page 108: Feature: Pc-Fax Send/Receive (Windows/Mac Os)
Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Destinations of Received Faxes ❏ Output without conditions: Received faxes are printed unconditionally by default. You can set up destinations for received faxes to the inbox, a computer, an external memory, emails, folders, or other faxes. If you save in the inbox, you can check the contents on the screen.
Page 109: Features: Various Fax Reports
Faxing > > Overview of this Printer's Fax Features Feature: Status or Logs for Fax Jobs “Software for Faxing” on page 296 “Receiving Faxes on a Computer” on page 141 Features: Various Fax Reports You can check the status of sent and received faxes in a report. “Report Settings”...
Page 110: Feature: Fax Box
Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features Feature: Fax Box Inbox and confidential boxes “Inbox/Confidential” on page 128 Stored Documents Box “Stored Documents:” on page 130 Polling Send/Board Box “Polling Send/Board” on page 131 Security for Fax Box feature You can set a password for each box.
Page 111: Sending Faxes Using The Printer
Faxing > > Sending Faxes Using the Printer Selecting Recipients Regarding Sending Faxes “Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3:” on page 308 “Quick Operation Button:” on page 124 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the control panel. Note: ❏...
Page 112: Various Ways Of Sending Faxes
Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes - If you have set an external access code in Line Type, enter "#" (hash) instead of the actual external access code at the beginning of the fax number. Note: If you cannot manually enter a fax number, Direct Dialing Restrictions in Security Settings is set to On.
Page 113 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes : Moves to the previous or the next page. Note: ❏ When Direct Send is enabled, you cannot preview. ❏ When the preview screen is left untouched for the time set in Settings > General Settings > Fax Settings > Send Settings >...
Page 114 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 3. Make necessary settings on theFax Settings. “Fax Settings” on page 124 4. When you hear a fax tone, tap , and then hang up the handset. Note: When a number is dialed using the connected telephone, it takes longer to send a fax because the printer performs scanning and sending simultaneously.
Page 115 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes 2. Select one of the boxes named Unregistered Bulletin Board. Note: If a password entry screen is displayed, enter the password. 3. Make settings for the items on the screen. ❏...
Page 116 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Accessing the Menu You can find the menu on the printer's control panel below. Fax > Fax Settings > Direct Send. Sending a Fax Preferentially (Priority Send) You can send an urgent document ahead of the other faxes waiting to be sent.
Page 117 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes If you place different sized originals in the ADF, all of the originals are sent at the largest size among them. To send originals at their original sizes, do not place originals with mixed sizes. 1.
Page 118: Receiving Faxes On The Printer
Faxing > Receiving Faxes on the Printer Storing a Fax Without Specifying a Recipient (Store Fax Data) Since you can send faxes using documents stored in the printer, you can save the time spent scanning documents when you need to send the same document frequently. You can store up to 100 pages of a single document in monochrome.
Page 119: Receiving Incoming Faxes
Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes Received faxes are printed in the printer's initial settings. When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) >...
Page 120: Receiving Faxes By Making A Phone Call
Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call ❏ Using the line for faxing only (external telephone is not necessary) ❏ Using the line for faxing mainly, and sometimes phoning Receiving Faxes Without an External Phone Device The printer automatically switches to receive faxes when the number of rings you set in Rings to Answer is complete.
Page 121 Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call 2. Tap , and then specify the sender. Note: You can adjust the sound volume of the speaker. 3. Wait until the sender answers your call. When you hear a fax tone, select Send/Receive at the upper right corner of the LCD screen, and then select Receive.
Page 122: Saving And Forwarding Received Faxes
Faxing > > Receiving Faxes on the Printer Saving and Forwarding Received Faxes 2. Select (More). 3. Select Extended Fax. 4. Tap Polling Receive to set this to On. 5. Tap Close, and then tap Close again. 6. Select Contacts, and then select the contact with the registered subaddress (SEP) and password (PWD) to match the destination board.
Page 123: Viewing Received Faxes On The Printer's Lcd Screen
Faxing > > Receiving Faxes on the Printer Viewing Received Faxes on the Printer's LCD Screen ❏ Shared folder on a network ❏ Another fax machine Note: ❏ The fax data is saved as PDF format. ❏ Color documents cannot be forwarded to another fax machine. They are processed as documents that failed to be forwarded.
Page 124: Menu Options For Faxing
Faxing > > Menu Options for Faxing Fax Settings 6. Select whether to print or delete the document you have viewed, and then follow the on-screen instructions. Important: If the printer runs out of memory, receiving and sending faxes is disabled. Delete documents that you have already read or printed.
Page 125 Faxing > > Menu Options for Faxing Fax Settings Density: Sets the density of the outgoing fax. + makes the density darker, and - makes it lighter. Original Type: Select the type of your original. Remove Background: Detects the paper color (background color) of the original document, and removes or lightens the color.
Page 126: More
Faxing > > Menu Options for Faxing More Add Sender Information: ❏ Add Sender Information Select the position where you want to include the header information (sender name and fax number) in the outgoing fax, or not to include the information. - Off: Sends a fax with no header information.
Page 127 Faxing > > Menu Options for Faxing More Transmission Log: You can check the history of sent or received fax jobs. Note that you can also check the history of sent or received fax jobs from Job/Status. Fax Report: Last Transmission: Prints a report for the previous fax that was sent or received through polling.
Page 128: Menu Options For Fax Box
Faxing > > Menu Options for Fax Box Inbox/Confidential You can also scan and save documents to the Stored Documents box from Fax Box. See the related information below for details on how to store documents from Fax Box When you leave the Fax menu, the setting returns to Off (default). Fax Box: Accesses the Fax Box on the home screen.
Page 129 Faxing > > Menu Options for Fax Box Inbox/Confidential ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display the icons. (Preview menu) ❏...
Page 130: Stored Documents
Faxing > > Menu Options for Fax Box Stored Documents: Stored Documents: You can find Stored Documents in Fax Box on the home screen. You can store up to 100 pages of a single document in monochrome, and up to 10 documents in the box. This allows you to save time spent scanning documents when you need to send the same document frequently.
Page 131: Polling Send/Board
Faxing > > Menu Options for Fax Box Polling Send/Board Delete All: This is displayed only when there are stored faxes in the box. Deletes all faxes in the box. Settings: Box Open Password: You can set a password or change it. Related Information “Sending the Same Documents Multiple Times”...
Page 132 Faxing > > Menu Options for Fax Box Polling Send/Board (Preview menu) ❏ Save to Memory Device ❏ Forward(Email) ❏ Forward(Network Folder) ❏ Send Fax When the message Delete When Complete is displayed, select On to delete faxes after completing processes such as Save to Memory Device or Forward(Email). (Menu) Delete Document: This item is displayed only when there is a stored document in the box.
Page 133 Faxing > > Menu Options for Fax Box Polling Send/Board Delete Document After Sending: Setting this to On deletes the document in the box when the next request from a recipient to send the document (Polling Send) is completed. Notify Send Result: When Email Notifications is set to On, the printer sends a notification to the Recipient when a request to send the document (Polling Send) is completed.
Page 134: Checking The Status Or Logs For Fax Jobs
Faxing > > … Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unr When the message Delete When Complete is displayed, select On to delete faxes after completing processes such as Save to Memory Device or Forward(Email). (Menu) Delete Document: This item is displayed only when there is a stored document in the box.
Page 135 Faxing > > … Checking the Status or Logs for Fax Jobs Displaying Information when Received Faxes are Unprocessed (Unr Important: When the inbox is full, receiving faxes is disabled. You should delete the documents from the inbox once they have been checked.
Page 136: Checking Fax Jobs In Progress
Faxing > > Checking the Status or Logs for Fax Jobs Reprinting Received Documents Checking Fax Jobs in Progress You can display the screen to check fax jobs for which processing is incomplete. The following jobs are displayed on the check screen. From this screen, you can also print documents that have not yet been printed, or you can resend documents that have failed to send.
Page 137: Sending A Fax From A Computer
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 296 “Application for Sending Faxes (PC-FAX Driver)” on page 297 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 138 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 5. Click Print. Note: When Using FAX Utility for the first time, a window for registering your information is displayed. Enter the necessary information, and then click OK. Recipient Settings screen of FAX Utility is displayed.
Page 139: Sending Documents Created Using An Application (Mac Os)
Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) 9. Click Next. ❏ When you have selected Add documents to send checkbox, follow the steps below to add documents in the Document Merging window. Open a document you want to add, and then select the same printer (fax name) in the Print window.
Page 140 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) Note: The following explanation uses Text Edit, a standard Mac OS application as an example. 1. Create the document you want to send by fax in an application. 2.
Page 141: Receiving Faxes On A Computer
“Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 296 “Application for Sending Faxes (PC-FAX Driver)” on page 297 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
Page 142 Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Windows) Note: ❏ Received fax data saved to the computer is removed from the printer's memory. ❏ You need Adobe Reader to view the received faxes saved as PDF files. Using the Fax Icon on the Task Bar (Windows) You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar.
Page 143: Checking For New Faxes (Mac Os)
Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Checking for New Faxes (Mac OS) You can check for new faxes using one of the following methods. This is available only on computers set to "Save" (save faxes on this computer).
Page 144: Maintaining The Printer
Maintaining the Printer Checking the Status of Consumables........145 Improving Print, Copy, Scan, and Fax Quality.
Page 145: Checking The Status Of Consumables
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality Checking the Status of Consumables You can check the approximate service life of the maintenance box from the control panel. tap Job/Status on the home screen, and then select Printer Status.
Page 146: Checking And Cleaning The Print Head
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head ❏ This pattern allows you to perform alignment if vertical ruled lines appear misaligned. Find and select the number for the pattern that has the least misaligned vertical line. ❏...
Page 147: Running Power Cleaning
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Running Power Cleaning 2. Select Maintenance > Print Head Nozzle Check. 3. Follow the on-screen instructions to print the nozzle check pattern. 4. Check the printed pattern to see if the print head nozzles are clogged. ❏...
Page 148 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Running Power Cleaning”...
Page 149: Preventing Nozzle Clogging
If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Related Information “Running Power Cleaning”...
Page 150: Cleaning The Paper Path For Ink Smears
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass 5. Follow the on-screen instructions. Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed, clean the roller inside. Important: Do not use tissue paper to clean the inside of the printer.
Page 151: Cleaning The Adf
Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 1. Open the document cover. 2. Use a soft, dry, clean cloth to clean the surface of the scanner glass. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it.
Page 152 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...
Page 153: Cleaning The Printer
Maintaining the Printer > Cleaning the Printer 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
Page 154: Cleaning Spilled Ink
Maintaining the Printer > Checking the Total Number of Pages Fed Through the Printer Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the printer cover. These chemicals can damage the components and the case.
Page 155: Checking The Total Number Of Pages Fed Through The Printer (Control Panel)
Maintaining the Printer > Installing or Uninstalling Applications Separately “Maintenance Tab” on page 45 & “Guide to Mac OS Printer Driver” on page 294 & Checking the Total Number of Pages Fed Through the Printer (Control Panel) The information is printed together with the nozzle check pattern. 1.
Page 156: Installing The Applications Separately
Note: ❏ You can download the latest applications from the Epson website. http://www.epson.com ❏ If you use Windows Server operating systems, you cannot use Epson Software Updater. Download the latest applications from the Epson website. Related Information “Application for Updating Software and Firmware (EPSON Software Updater)” on page 300 &...
Page 157 ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
Page 158: Adding The Printer (For Mac Os Only)
Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer. Click Options & Supplies, and if the Options tab and Utility tab are displayed on the window, a genuine Epson printer driver is installed on your computer. Related Information “Installing the Applications Separately”...
Page 159 3. To uninstall the printer driver or PC-FAX driver, select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then remove the printer from the enabled printers list. 4. Quit all running applications. 5. Select Go > Applications > Epson Software > Uninstaller.
Page 160: Updating Applications And Firmware
Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...
Page 161 You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 162: Transporting And Storing The Printer
Maintaining the Printer > Transporting and Storing the Printer Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repairs, follow the steps below to pack the printer. 1. Turn off the printer by pressing the button.
Page 163 Maintaining the Printer > Transporting and Storing the Printer If the print head is not in the position shown below, move it by hand. 9. Secure the print head to the case with tape.
Page 164 Maintaining the Printer > Transporting and Storing the Printer 10. Close the scanner unit. 11. Make sure you install the ink tank cap securely onto the ink tank. 12. Close the ink tank cover securely.
Page 165 Maintaining the Printer > Transporting and Storing the Printer 13. Prepare to pack the printer as shown below. 14. Place the printer in the plastic bag and fold it closed. 15. Pack the printer in its box using the protective materials.
Page 166 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury. ❏ Because this printer is heavy, it should always be carried by two or more people when unpacking and transporting.
Page 167 Maintaining the Printer > Transporting and Storing the Printer Important: ❏ When storing or transporting an ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take precautions to prevent ink from leaking when transporting the bottle, for example, putting the bottle in a bag.
Page 168: Solving Problems
Solving Problems The Printer Does Not Work as Expected....... . . 169 A Message is Displayed on the LCD Screen.
Page 169: The Printer Does Not Work As Expected
Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
Page 170 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 334 &...
Page 171 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 291 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 30 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
Page 172 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 30 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.
Page 173 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Originals that are not supported by the ADF are being used. Solutions Use originals supported by the ADF. “ADF Specifications” on page 326 & The originals are loaded incorrectly.
Page 174: Cannot Print
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 175 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Print A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 177 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 178 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 179 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 180 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. The printer is not connected to the network. Solutions Select Settings >...
Page 181 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
Page 182 > The Printer Does Not Work as Expected Cannot Print 3. Click EPSON Status Monitor. When the remaining ink levels are displayed, a connection has been successfully established between the computer and the printer. Check the following if a connection has not been established.
Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The SSIDs connected from the computer or smart device and computer are different. Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs, you cannot connect to the wireless router.
Page 184 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The device connected to the USB 3.0 port causes radio frequency interference. Solutions When you connect a device to the USB 3.0 port on a Mac, radio frequency interference may occur. Try the following if you cannot connect to wireless LAN (Wi-Fi) or if operations become unstable.
Page 185 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
Page 186 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then double-click the printer. If the printer is paused, click Resume. User feature restrictions are enabled for the printer.
Page 187 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
Page 188 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Print are connected to the same network, disable the privacy separator on the wireless router. See the manual provided with the wireless router for details. The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly.
Page 190: Cannot Start Scanning
The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 191 The Printer Does Not Work as Expected Cannot Start Scanning If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
Page 192 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 193 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 194 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 195 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The printer is not recognized using a USB connection “The Printer Cannot Connect by USB (Mac OS)” on page 185 Check the following if a connection has been established. ❏...
Page 196 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 197 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning See the following to connect the printer to the SSID. “Making Wi-Fi Settings by Entering the SSID and Password” on page 263 & The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet).
Page 198 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson iPrint to check the connection status for the smart device and the printer. See the following to install Epson iPrint if it is not already installed.
Page 199 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Check the following if a connection has been established. ❏ The printer is recognized, but scanning cannot be performed. “Cannot Print Even Though a Connection has been Established (iOS)” on page 189 Cannot connect to a Network The problem could be one of the following issues.
Page 200 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 201 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Messages Solutions DNS error. Check DNS settings. Cannnot connect to the computer. Check the following. ❏ Make sure that the address in the contacts list on the printer and the address of the shared folder are the same.
Page 202: Cannot Send Or Receive Faxes
Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Items Operation Error Messages Logging on to the Log on to the computer with the user name and Authentication error. Check the computer the password. authentication method, authenticated account, and authenticated password.
Page 203 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Connected to a DSL phone line without DSL filter. Solutions To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a separate DSL filter to the line.
Page 204 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's fax machine is not ready to receive faxes. Solutions Ask the recipient if the recipient's fax machine is ready to receive a fax. Sending a fax accidently using the subaddress feature.
Page 205 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The Receive Mode is set to Manual while an external phone device is connected to the printer. Solutions If an external phone device is connected to the printer and is sharing a phone line with the printer, select Settings >General Settings >...
Page 206 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The recipient's machine takes a long time to answer. Solutions If the recipient machine does not pick up your call within 50 seconds after the printer has finished dialing, the call ends with an error.
Page 207 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
Page 208 The Printer Does Not Work as Expected Cannot Send or Receive Faxes If there is no icon on the desktop, follow the methods below to start Epson Printer Connection Checker. ❏ Windows 10 Click the start button, and then select Epson Software > Epson Printer Connection Checker.
Page 209 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
Page 210 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
Page 211 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
Page 212 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
Page 213 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 214 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 215 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes 6. On the computer, access Web Config. Launch a Web browser, and then enter the printer's IP address. “Running Web Config on a Web Browser” on page 298 7.
Page 216: Error Code Is Displayed On The Status Menu
Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then make sure the printer (fax) is displayed. The printer (fax) is displayed as "FAX XXXX (USB)" or "FAX XXXX (IP)".
Page 217 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Print received faxes from Job Status in Job/ The memory is full. Status . ❏ Delete received faxes saved in the inbox from Job Status in Job/Status.
Page 218 Solving Problems > > The Printer Does Not Work as Expected Error Code is Displayed on the Status Menu Code Problem Solution ❏ Select Settings > General Settings > Network A DNS error has occurred. Settings > Advanced > TCP/IP, and then check the DNS settings.
Page 219 If you are connecting over a network, print a network connection report to check if the printer is connected to the network. ❏ Make sure that Epson Event Manager is installed on the computer. There is not enough storage space available to save Increase the storage space in the memory device.
Page 220: Cannot Operate The Printer As Expected
Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Code Problem Solution ❏ Select Settings > General Settings > Network A DNS error has occurred. Settings > Advanced > TCP/IP, and then check the DNS settings.
Page 221 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected ❏ Control panel Select Settings > General Settings > Printer Settings, and then enable Bidirectional. ❏ Windows Select Bidirectional Printing on the printer driver's More Options tab. ❏...
Page 222 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Touch Screen Does Not Respond The following causes can be considered. A protective sheet has been stuck on the touch screen. Solutions If you stick a protective sheet on the touch screen, the optical touch screen may not respond. Remove the sheet.
Page 223 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected There is not enough free space on the memory device. Solutions Delete unnesesary data or insert another memory device. Operation Sounds Are Loud Quiet Mode is disabled.
Page 224 Cannot Operate the Printer as Expected Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings >...
Page 225: A Message Is Displayed On The Lcd Screen
Epson Support. message is still displayed, contact Epson support. Printer error. Contact Epson Support. Non- The printer may be damaged. Contact Epson support or an authorised printing features are available. Epson service provider to request repairs. However, non-printing features such as scanning are available.
Page 226: Paper Gets Jammed
The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.
Page 227: Preventing Paper Jams
Solving Problems > > It is Time to Refill the Ink Ink Bottle Handling Precautions Important: ❏ Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer. ❏ When removing jammed paper, avoid tilting the printer, placing it vertically, or turning it upside down; otherwise ink may leak.
Page 228: Refilling The Ink Tanks
❏ Once you open an ink bottle, we recommend using it as soon as possible. ❏ Epson recommends using the ink bottle before the date printed on the package. ❏ Do not open the ink bottle package until you are ready to fill the ink tank. The ink bottle is vacuum packed to maintain its reliability.
Page 229 Make sure that the color of the ink tank matches the ink color that you want to refill. 6. While holding the ink bottle upright, turn the cap slowly to remove it. Important: ❏ Epson recommends the use of genuine Epson ink bottles. ❏ Be careful not to spill any ink.
Page 230 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks 7. Check the upper line (a) in the ink tank. 8. Align the top of the ink bottle with the filling port, and then insert it straight into the port to fill ink until it stops automatically at the upper line.
Page 231 Solving Problems > > It is Time to Refill the Ink Refilling the Ink Tanks Important: Do not allow the top of the ink bottle to hit against any objects after removing its cap; otherwise ink may spill. 9. When you have finished refilling the ink, remove the ink bottle, and then close the ink tank cap securely. Important: Do not leave the ink bottle inserted;...
Page 232: It Is Time To Replace The Maintenance Box
Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box Important: Even if you do not refill ink up to the upper line on the ink tank, you can continue using the printer. To keep your printer operating at its best, however, fill ink tank up to the upper line and reset the ink level immediately.
Page 233 > It is Time to Replace the Maintenance Box Replacing a Maintenance Box accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.
Page 234: Printing, Copying, Scanning, And Faxing Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature.
Page 235 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Windows Select High from Quality on the printer driver's Main tab. ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment.
Page 236 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
Page 237 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 238 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
Page 239 Color correction has been applied. Solutions When printing from the control panel or from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. ❏ Control panel Change the Fix Photo setting from Auto to any other option.
Page 240 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
Page 241 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
Page 242 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.
Page 243: Copy Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 244 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. The bidirectional printing setting is enabled.
Page 245 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
Page 246 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Paper is loaded incorrectly. Solutions When horizontal banding (perpendicular to the printing direction) appears, or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. “Loading Paper”...
Page 247 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The Position, Size, or Margins of the Copies are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
Page 248 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Uneven Colors, Smears, Dots, or Straight Lines Appear in the Copied Image The following causes can be considered. The paper path is dirty. Solutions Load and eject paper without printing to clean the paper path.
Page 249 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Moiré (Cross-Hatch) Patterns Appear in the Copied Image If the original is a printed document such as a magazine or a catalog, a dotted moiré pattern appears.
Page 250: Scanned Image Problems
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems Scanned Image Problems Uneven Colors, Dirt, Spots, and so on Appear when Scanning from the Scanner Glass There is dust or dirt on the originals or the scanner glass. Solutions Remove any dust or dirt that adheres to the originals, and clean the scanner glass.
Page 251 Check the following if you have tried all of the solutions and have not solved the problem. There are problems with the scanning software settings. Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software. Note: Epson Scan 2 Utility is an application supplied with the scanner software.
Page 252: The Quality Of The Sent Fax Is Poor
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 253 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor Straight Lines Appear when Sending Faxes from the ADF There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals.
Page 254: Received Fax Quality Is Poor
Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor An Image of the Reverse Side of the Original Appears in the Sent Fax The following causes can be considered. When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it.
Page 255: Cannot Solve Problem After Trying All Solutions
❏ Check that you are using genuine Epson ink bottles. Try to use genuine Epson ink bottles. The use of non-genuine ink bottles may cause print quality to decline. ❏ Make sure that there are no paper fragments left inside the printer.
Page 256 Solving Problems > > Cannot Solve Problem After Trying All Solutions Cannot Solve Printing or Copying Problems Related Information “Before Contacting Epson” on page 454 & “Contacting Epson Support” on page 454 &...
Page 257: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....258 Re-setting the Network Connection........259 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).
Page 258: Connecting To A Printer That Has Been Connected To The Network
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 259: Using A Network Printer From A Smart Device
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 260: When Changing The Computer
You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.
Page 261: Changing The Connection Method To The Computer
Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
Page 262 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.
Page 263: Making Wi-Fi Settings From The Control Panel
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 264 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Note: ❏ If you do not know the SSID, check if it is written on the label of the wireless router. If you are using the wireless router with its default settings, use the SSID written on the label.
Page 265: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi Making Wi-Fi Settings by PIN Code Setup (WPS) You can automatically connect to an wireless router by using a PIN code. You can use this method to set up if an wireless router is capable of WPS (Wi-Fi Protected Setup).
Page 266: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct
❏ Using the standard camera application to scan the QR code ❏ Epson iPrint version 7.0 or later Epson printing app, such as Epson iPrint, is used to print from a smart device. Install Epson printing app on the smart device in advance.
Page 267 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
Page 268 7. Tap Join. 8. On the printer's control panel, select Next. 9. On the iPhone, iPad or iPod touch, start Epson printing app. Examples of Epson printing apps 10. On the Epson printing app screen, tap Printer is not selected..
Page 269: Connecting To Android Devices Using Wi-Fi Direct
❏ Android 4.4 or later ❏ Epson iPrint version 7.0 or later Epson iPrint is used to print from a smart device. Install Epson iPrint on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
Page 270 Connecting a Smart Device and Printer Directly (Wi 4. Tap Android. 5. On the smart device, start Epson iPrint. 6. On the Epson iPrint screen, tap Printer is not selected.. 7. Select the printer that you want to connect to.
Page 271: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct
For smart devices that have been connected to the printer before, select the network name (SSID) on the smart device's Wi-Fi screen to connect them again. Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 295 & “Connecting to Devices other than iOS and Android using Wi-Fi Direct” on page 271 &...
Page 272 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name (SSID) and Password for Wi-Fi Direct for the printer are displayed.
Page 273 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.
Page 274 7. On the smart device, start Epson printing app. Examples of Epson printing apps 8. On the Epson printing app screen, tap Printer is not selected.. 9. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer.
Page 275: Disconnecting Wi-Fi Direct (Simple Ap) Connection
… Connecting a Smart Device and Printer Directly (Wi Related Information “Application for Printing Easily from a Smart Device (Epson iPrint)” on page 295 & Disconnecting Wi-Fi Direct (Simple AP) Connection There are two methods available to disable a Wi-Fi Direct (Simple AP) connection; you can disable all connections by using the printer's control panel, or disable each connection from the computer or the smart device.
Page 276: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Disable Wi-Fi Direct Disable Wi-Fi Direct (simple AP) settings of the printer. When disabling it, all devices connected to the printer in Wi-Fi Direct (Simple AP) connection are disconnected. Restore Default Settings Restore all Wi-Fi Direct (simple AP) settings to their defaults.
Page 277: Printing A Network Connection Report
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “Guide to the Network Icon” on page 25 & Displaying Detailed Network Information on the Control Panel When your printer is connected to the network, you can also view other network-related information by selecting the network menus you want to check.
Page 278 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report, and then follow the solutions. a.
Page 279 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
Page 280 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Solutions: Make sure the wireless router’s security type is set to one of the following. If it is not, change the security type on the wireless router, and then reset the printer’s network settings.
Page 281 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
Page 282 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.
Page 283: Printing A Network Status Sheet
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Message on the Network Environment Message Solution The Wi-Fi environment needs to be After moving the printer closer to the wireless router and removing any improved.
Page 284 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.
Page 285: Product Information
Product Information Paper Information..........286 Consumable Products Information.
Page 286: Paper Information
Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
Page 287 Size Loading Capacity (Sheets) Paper Paper Paper Tray Cassette 1 Cassette 2 Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo A4, 13x18 cm (5x7 in.), Paper 10x15 cm (4x6 in.), 20x25...
Page 288 Product Information > > Paper Information Available Paper and Capacities Plain papers Media Name Size Loading Capacity (Sheets) Paper Cassette Paper Cassette Paper Tray Plain paper, Copy paper Legal, Letter, 8.5×13 in., A4, Executive , B5, 16K Preprinted paper (195×270 mm), Indian- Legal, SP1 (210×270 mm) Letterhead Color paper...
Page 289 DL, Envelope C6 Envelope C4 – – Paper for Borderless Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper...
Page 290 & Paper for 2-Sided Printing Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper Related Information “Available Paper and Capacities” on page 286 & Commercially Available Paper ❏...
Page 291: Unavailable Paper Types
The following are the codes for genuine Epson ink bottles. Important: ❏ Epson warranty does not cover damage caused by inks other than those specified, including any genuine Epson ink not designed for this printer or any third party ink.
Page 292: Maintenance Box Code
Once a maintenance box has been installed in a printer it cannot be used with other printers. Software Information This section introduces the network services and software products available for your printer from the Epson website or the supplied software disc.
Page 293 Product Information > > Software Information Software for Printing Note: Operations differ depending on the application. See the application's help for details. Accessing the printer driver from the control panel To make settings that apply to all of the applications, access from the control panel. ❏...
Page 294 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
Page 295 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.
Page 296: Software For Scanning
Application for Printing Easily from an Android Application (Epson Print Enabler) Epson Print Enabler is an application that allows you to wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.
Page 297: Software For Package Creation
Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility. Starting on Mac OS Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer (FAX).
Page 298: Software For Making Settings Or Managing Devices
IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the maintenance screen of Epson iPrint. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config; this does not indicate a problem and can be safely ignored.
Page 299 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Related Information “Installing the Applications Separately” on page 156...
Page 300: Software For Updating
Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS Select Go >...
Page 301: Settings Menu List
Product Information > > Settings Menu List General Settings Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings > General Settings Basic Settings Select the menus on the control panel as described below.
Page 302 Product Information > > Settings Menu List General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
Page 303 Product Information > > Settings Menu List General Settings Default Screen(Job/Status) Select the default information you want to display when you tap Job/Status. Related Information “Saving Power” on page 155 & “Entering Characters” on page 27 & Printer Settings Select the menus on the control panel as described below. Settings >...
Page 304 Product Information > > Settings Menu List General Settings Top Offset: Adjust the top margin of the paper. Left Offset: Adjust the left margin of the paper. Top Offset in Back: Adjust the top margin for the back of the page when performing 2-sided printing. Left Offset in Back: Adjust the left margin for the back of the page when performing 2-sided printing.
Page 305 Product Information > > Settings Menu List General Settings Bidirectional: Select On to change the print direction; Prints while the print head moves to the left and to the right. If vertical or horizontal ruled lines on your printout look blurred or misaligned, disabling this feature may solve the problem;...
Page 306 Product Information > > Settings Menu List General Settings ❏ Change ❏ Change Network Name ❏ Change Password ❏ Disable Wi-Fi Direct ❏ Restore Default Settings Wired LAN Setup: Set up or change a network connection that uses a LAN cable and router. When this is being used, Wi-Fi connections are disabled.
Page 307 You cannot change settings that have been locked by your administrator. Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 308 Product Information > > Settings Menu List General Settings Settings > General Settings > Fax Settings > Quick Operation Button Note: ❏ If a password entry screen is displayed, enter the administrator password. ❏ You cannot display this menu on the Web Config screen. Quick Operation Button 1, Quick Operation Button 2, Quick Operation Button 3: Registers up to three shortcuts allowing you to quickly access the menu you use often when sending faxes.
Page 309 Product Information > > Settings Menu List General Settings Access Code Select Use, and then register an external access code such as 0 or 9. Then, when sending a fax to an outside fax number, enter # (hash) instead of the real code. # (hash) must also be used in Contacts as an external access code.
Page 310 Product Information > > Settings Menu List General Settings Edit Blocked Number list You can register up to 30 fax numbers to reject the faxes and calls. Enter up to 20 characters using 0-9, *, #, or space. Related Information “Enabling Sending Faxes from a Computer”...
Page 311 Product Information > > Settings Menu List General Settings Receive Settings Related Information “Save/Forward Settings” on page 311 & “Print Settings” on page 315 & Save/Forward Settings Unconditional Save/Forward: You can find the menu on the printer's control panel below. Settings >...
Page 312 Product Information > > Settings Menu List General Settings ❏ Destination: You can select forwarding destinations from the contacts list you added in advance. If you have selected a shared folder on a network or an email address as the forwarding destination, we recommend that you test if you can send a scanned image to the destination in the scan mode.
Page 313 Product Information > > Settings Menu List General Settings Name: Enter name of the condition. Condition(s): Select the conditions and make the settings. Sender Fax Number match When the sender fax number matches, the received fax is saved and forwarded. Subaddress(SUB) perfect match When the subaddress (SUB) matches perfectly, the received fax is saved and forwarded.
Page 314 Product Information > > Settings Menu List General Settings Print: Prints received faxes. Email Notifications: Sends an email notification when the process you select below is complete. You can use the features below at the same time. Recipient Set the destination of the process completion notification. Notify on Receive Sends a notification when receiving a fax is complete.
Page 315 Product Information > > Settings Menu List General Settings Inbox Password Settings: Password protects the Inbox to restrict users from viewing received faxes. Select Change to change the password, and select Reset to cancel password protection. When changing or resetting the password, you need the current password. You cannot set a password when Options when memory is full has been set to Receive and print faxes.
Page 316 Product Information > > Settings Menu List General Settings Check the paper source settings for printing faxes and paper size for the paper sources in the following menus in Settings > General Settings > Printer Settings > Paper Source Settings. ❏...
Page 317 Product Information > > Settings Menu List General Settings Settings > General Settings > Fax Settings > Report Settings Note: ❏ On the Web Config screen, you can find the menu below. Fax tab > Report Settings ❏ If a password entry screen is displayed, enter the password. Forwarding Report: Prints a report after forwarding a received fax document.
Page 318 Product Information > > Settings Menu List General Settings Direct Dialing Restrictions: Selecting On disables manual entry of the recipient's fax numbers allowing the operator to select recipients only from the contacts list or sent history. Selecting Enter Twice requires the operator to enter the fax number again when the number was manually entered.
Page 319 Product Information > > Settings Menu List General Settings Related Information “Basic Settings” on page 308 & “Making the Printer Ready to Send and Receive Faxes” on page 387 & Scan Settings Confirm Recipient Check destination before scanning. Email Server Set the email server settings for scanning Email.
Page 320 Select On to encrypt your password. If you turn the power off while restart is in progress, data may be damaged and the printer settings are restores to defaults. In that case, set password information again. Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation.
Page 321: Print Counter
Product Information > > Settings Menu List Maintenance Restore Default Settings: Reset the settings in the following menus to their defaults. ❏ Network Settings ❏ Copy Settings ❏ Scan Settings ❏ Fax Settings ❏ Clear All Data and Settings Firmware Update: You can get firmware information such as your current version and information on available updates.
Page 322 Product Information > > Settings Menu List Maintenance Print Quality Adjustment: Select this feature if there are any problems with your print outs. You can check for clogged nozzles and clean the print head if necessary, and then adjust some parameters to improve print quality. Print Head Nozzle Check: Select this feature to check if the print head nozzles are clogged.
Page 323: Language
Product Information > > Settings Menu List Contacts Manager Related Information “Checking and Cleaning the Print Head” on page 146 & “Running Power Cleaning (Mac OS)” on page 149 & “Refilling the Ink Tanks” on page 228 & “Cleaning the Paper Path for Ink Smears” on page 150 &...
Page 324: User Settings
Product Information > > Product Specifications Printer Specifications Print Contacts: Print your contact list. View Options: Change the way the contact list is displayed. Search Options: Change the method for searching contacts. User Settings Select the menus on the control panel as described below. Settings >...
Page 325: Scanner Specifications
Product Information > > Product Specifications Scanner Specifications Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer's mechanism. Printing with borders 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 48.0 mm (1.89 in.) 49.0 mm (1.93 in.) Borderless printing 51.0 mm (2.01 in.)
Page 326: Adf Specifications
Product Information > > Product Specifications Fax Specifications Scanning Resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color ❏ 48 bits per pixel internal (16 bits per pixel per color internal) ❏...
Page 327: Using Port For The Printer
Product Information > > Product Specifications Using Port for the Printer Resolution Monochrome ❏ Standard: 8 pel/mm×3.85 line/mm (203 pel/in.×98 line/in.) ❏ Fine: 8 pel/mm×7.7 line/mm (203 pel/in.×196 line/in.) ❏ Super Fine: 8 pel/mm×15.4 line/mm (203 pel/in.×392 line/in.) ❏ Ultra Fine: 16 pel/mm×15.4 line/mm (406 pel/in.×392 line/in.) Color 200×200 dpi Page Memory...
Page 328 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When POP server POP3 (TCP) scan to mail is used from the printer) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Collecting user information (Use the...
Page 329: Interface Specifications
9100 Forwarding AirPrint (IPP/IPPS printing) Printer IPP/IPPS (TCP) data Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when Printer Network Push Scan 2968 push scanning from Epson ScanSmart...
Page 330 The availability of these channels and use of the product outdoors over these channels varies by location. For more information, see http://support.epson.net/wifi5ghz/ Not supported for IEEE 802.11b Infrastructure and Wi-Fi Direct modes or an Ethernet connection can be used simultaneously.
Page 331 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...
Page 332: Supported Third Party Services
Product Information > > Product Specifications Memory Device Specifications Functions Supported Remarks ✓ Send a fax IPv4 ✓ Receive a fax IPv4 ✓ AirPrint (Faxout) IPv4, IPv6 OS X Mountain Lion or later Security Protocol IEEE802.1X IPsec/IP Filtering SSL/TLS HTTPS Server/Client IPPS SMTPS (STARTTLS, SSL/TLS) SNMPv3...
Page 333: Supported Data Specifications
> Product Specifications Dimensions ❏ A device with a built-in USB hub Epson cannot guarantee all operations of externally connected devices. Supported Data Specifications File Format JPEGs (*.JPG) with the Exif Version 2.31 standard taken by digital cameras DCF version 1.0 or 2.0 compliant TIFF 6.0 compliant images as below...
Page 334: Electrical Specifications
Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Operation Use the printer within the range shown in the following graph.
Page 335: Installation Location And Space
Product Information > > Product Specifications System Requirements Installation Location and Space Secure enough place to install and operate the printer correctly. 681.0mm 1074.1mm 425.0mm 331.0mm 175.7mm 398.4mm See "Safety Instructions" in this manual to confirm the environmental conditions. System Requirements ❏...
Page 336: Regulatory Information
Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 337: Restrictions On Copying
Product Information > > Regulatory Information Restrictions on Copying Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products. Frequency Maximum Radio-Frequency Power Transmitted 2400-2483.5 MHz 20 dBm (EIRP)
Page 338 Product Information > > Regulatory Information Restrictions on Copying ❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage ❏ Government-issued revenue stamps, and securities issued according to legal procedure Exercise caution when copying the following items: ❏...
Page 339: Administrator Information
Administrator Information Connecting the Printer to the Network........340 Settings to Use the Printer.
Page 340: Connecting The Printer To The Network
For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
Page 341 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.
Page 342: Panel
Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
Page 343 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.
Page 344: Settings To Use The Printer
Administrator Information > > Settings to Use the Printer Using the Print Functions Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 261 & Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
Page 345 Administrator Information > > Settings to Use the Printer Using the Print Functions Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer.
Page 346 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed.
Page 347 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
Page 348 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
Page 349 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.
Page 350: Setting Up Airprint
Administrator Information > > Settings to Use the Printer Setting Up AirPrint 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.
Page 351: Configuring A Mail Server
Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation Require PIN Code when using IPP Select whether or not to require a PIN code when using IPP printing. If you select printing Yes, IPP print jobs without PIN codes are not saved in the printer. Enable AirPrint IPP, Bonjour, AirPrint (Scan service) are enabled, and IPP is established only with secure communication.
Page 352 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
Page 353 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
Page 354 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...
Page 355: Setting A Shared Network Folder
Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
Page 356 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
Page 357 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
Page 358 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 359 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 360 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
Page 361 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
Page 362 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
Page 363 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
Page 364 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
Page 365 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
Page 366 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
Page 367 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the printer's contact. Please write it down. 12.
Page 368 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
Page 369 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
Page 370 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.
Page 371: Making Contacts Available
Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
Page 372 Destination for scan data and fax forwarding data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
Page 373 Administrator Information > > Settings to Use the Printer Making Contacts Available 3. Enter Name and Index Word. 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
Page 374 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Subaddress (SUB/SEP) Set the sub address that is appended when fax is sent. Enter within 20 characters or less using 0-9, *, # or spaces. If you do not specify this, leave it blank. Password (SID/PWD) Set the password for the sub address.
Page 375 Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Select the destination that you want to register to the group, and then click Select. 6. Enter a Name and Index Word. 7. Select whether or not you assign the registered group to the frequently used group. Note: Destinations can be registered to multiple groups.
Page 376 Contacts data may be lost due to a printer malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 377 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
Page 378 You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 379 Administrator Information > > Settings to Use the Printer Making Contacts Available 11. Click Transmit. 12. Click OK on the confirmation message. The settings are sent to the printer. 13. On the sending completion screen, click OK. The printer's information is updated. Open the contacts from Web Config or printer's control panel, and then check that the contact is updated.
Page 380 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Authentication Method Select one of the methods. If you select Kerberos Authentication, select Kerberos Settings to make settings for Kerberos. To perform Kerberos Authentication, the following environment is required. ❏...
Page 381 Administrator Information > > Settings to Use the Printer Making Contacts Available Related Information “Running Web Config on a Web Browser” on page 298 & LDAP Server Search Setting Items Items Settings and Explanation Search Base (Distinguished Name) If you want to search an arbitrary domain, specify the domain name of the LDAP server.
Page 382: Preparing To Scan
Administrator Information > > Settings to Use the Printer Preparing to Scan LDAP Server Connection Test References Messages Explanation Connection test was successful. This message appears when the connection with the server is successful. Connection test failed. This message appears for the following reasons: ❏...
Page 383 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.
Page 384: Making Fax Features Available
Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Fax Features Available Before Using Fax Features Set up the following to use the fax features. ❏ Connect the printer correctly with the phone line and, if necessary, with a phone ❏...
Page 385 Administrator Information > > Settings to Use the Printer Making Fax Features Available You may need to connect the phone cable to an adapter provided for your country or region. Note: Remove the cap from the EXT. port of the printer only when connecting your telephone to the printer. Do not remove the cap if you are not connecting your telephone.
Page 386 Administrator Information > > Settings to Use the Printer Making Fax Features Available Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏ If your phone device has a fax function, disable the fax function before connecting. See the manuals that came with the phone device for details.
Page 387 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly. 3.
Page 388 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard 1. Select Settings on the home screen on the printer's control panel, and then select General Settings > Fax Settings >...
Page 389 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Receive Mode:” on page 309 & “Making Settings to Receive Faxes Operating Only a Connected Phone” on page 390 & “Basic Settings” on page 308 & Making Settings for the Printer's Fax Features According to Use You can configure the printer's fax features individually using the printer's control panel according to use.
Page 390 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select OK to apply the settings. The access code is stored in the printer. Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine.
Page 391 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making Settings to Save and Forward Received Faxes The printer is set to print received faxes by default. Besides printing, you can set the printer to save and/or forward received faxes without conditions.
Page 392 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ To save received faxes to an external memory device: Insert a memory device into the printer's external interface USB port. Select Save to Memory Device. Select Yes. To print the documents automatically while saving them in the memory device, select Yes and Print instead.
Page 393 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ As well as using the printer's control panel, you can use Web Config to make forwarding settings to receive faxes. Select the Fax tab > Save/Forward Settings > Unconditional Save/Forward, and then make the forwarding destination settings in Fax Output.
Page 394 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: ❏ This completes making unconditional forwarding settings to receive faxes. You can set Common Settings as necessary. For details, see the explanation for Common Settings in the Save/Forward Settings menu. ❏...
Page 395 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
Page 396 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: To print received faxes at the same time, tap Print to set this to On. 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of saving faxes, when saving is complete.
Page 397 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Select the Condition(s) box to make a condition setting. ❏ Sender Fax Number match: If the incoming fax number matches the conditions you selected in this item, the printer saves and forwards the received faxes.
Page 398 Administrator Information > > Settings to Use the Printer Making Fax Features Available 6. Select Close to complete the Save/Forward Destination Settings. Note: You can set the printer to send emails to people you want to notify about the results of forwarding faxes when the forwarding process is complete.
Page 399: Making Basic Operation Settings For The Printer
Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 1. Access Web Config, click the Fax tab, and then click Send Settings. 2. Select Use for the PC to FAX Function. The default setting value of the PC to FAX Function is Use. To disable sending faxes from any computer, select Do Not Use.
Page 400 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 2. Set up the following items as necessary. ❏ Language Select the displayed language on the control panel. ❏ Panel Lock If you select ON, you cannot select items that require the administrator's authority. To select them, log in to the printer as the administrator.
Page 401 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. Settings > General Settings > Basic Settings > Sounds 1. Access Web Config and select the Device Management tab > Sound. 2.
Page 402: Problems When Making Settings
Administrator Information > > Settings to Use the Printer Problems when Making Settings You can set the following functions. ❏ Scan to Network Folder/FTP ❏ Scan to Email ❏ Scan to Memory Device ❏ Scan to Cloud ❏ Copy ❏ Fax 1.
Page 403 Administrator Information > > Settings to Use the Printer Problems when Making Settings Cannot Access Web Config The IP address is not assigned to the printer. A valid IP address may not be assigned to the printer. Configure the IP address using the printer’s control panel.
Page 404: Managing The Printer
> Managing the Printer Introduction of Product Security Features Managing the Printer Introduction of Product Security Features This section introduces the security function of the Epson Devices. Feature name Feature type What to set What to prevent Setup for the...
Page 405: Administrator Settings
When you set the administrator password, you can prevent the users from changing system management settings. You can set and change the administrator password using either Web Config, the printer's control panel, or Epson Device Admin. When using Epson Device Admin, see the Epson Device Admin guide or help.
Page 406 Administrator Information > > Managing the Printer Administrator Settings Controlling the Panel Operation If you set the administrator password and enable the Lock Setting, you can lock the items related to the printer’s system settings so that users cannot change them. Enabling the Lock Setting Enable the Lock Setting for the printer where the password is set.
Page 407 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock LCD Brightness Sounds ✓ Sleep Timer Wake from Sleep ✓ Power Off Timer or Power Off Settings ✓ Date/Time Settings ✓ Country/Region ✓ Language ✓ Start-up Screen ✓...
Page 408 MS Network Sharing ✓ Link Speed & Duplex ✓ Redirect HTTP to HTTPS ✓ Disable IPsec/IP Filtering ✓ Disable IEEE802.1X General Settings menu Panel Lock ✓ Web Service Settings ✓ Epson Connect Services General Settings menu Panel Lock ✓ Fax Settings...
Page 409 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Quick Operation Button ✓ Basic Settings ✓ Send Settings ✓ Receive Settings ✓ Report Settings ✓ Security Settings ✓ Check Fax Connection ✓ Fax Setting Wizard General Settings menu Panel Lock ✓...
Page 410 Administrator Information > > Managing the Printer Administrator Settings General Settings menu Panel Lock ✓ Contacts Manager ✓ *1*4 Register/Delete ✓ Frequent ✓ Print Contacts ✓ View Options ✓ Search Options ✓ Clear Internal Memory Data ✓ Security Settings ✓ Restrictions ✓...
Page 411 Administrator Information > > Managing the Printer Administrator Settings ❏ Presets ❏ Add New ❏ Delete ❏ Rename ❏ Add or remove to Home screen ❏ Changing user settings ❏ Settings > User Settings. Related Information “Lock Setting Items for General Settings Menu” on page 406 &...
Page 412 Administrator Information > > Managing the Printer Administrator Settings ❏ Access to Show Sent History of Scan to Email : Scan > Email > Menu > Show Sent History Control the display of the history of email sending for the scan to mail function. Select On to display the history of email sending.
Page 413: Restricting Available Features
Administrator Information > > Managing the Printer Restricting Available Features 2. Click Administrator Login. 3. Enter the user name and administrator password in User Name and Current password. 4. Click OK. The locked items and Administrator Logout are displayed when being authenticated. Click Administrator Logout to log off.
Page 414 Administrator Information > > Managing the Printer Restricting Available Features Related Information “Application for Configuring Printer Operations (Web Config)” on page 298 & Editing the User Account Edit the account registered to access control. 1. Access Web Config and select the Product Security tab > Access Control Settings > User Settings. 2.
Page 415: Disabling The External Interface
Administrator Information > > Managing the Printer Disabling the External Interface 2. Select Enables Access Control. If you select Allows printing and scanning without authentication information, you can print or scan from the drivers that are not set with the authentication information. Set it when you want to control the operation only from the printer's control panel and to permit printing and scanning from the computers.
Page 416: Monitoring A Remote Printer
Administrator Information > > Managing the Printer Monitoring a Remote Printer ❏ PC Connection via USB If the driver was installed on the computer Connect the printer to the computer using a USB cable, and then confirm that the printer does not print and scan.
Page 417 Administrator Information > > Managing the Printer Monitoring a Remote Printer To use this function, you need to set up the mail server before setting up notifications. Related Information “Configuring a Mail Server” on page 351 & Configuring Email Notification Configure email notification by using Web Config.
Page 418: Backing Up The Settings
Administrator Information > > Managing the Printer Backing Up the Settings Items Settings and Explanation Maintenance box: nearing end Notice when the maintenance box is nearing full. Administrator password changed Notice when administrator password has been changed. Paper out Notice when the paper-out error has occurred in the specified paper source.. Printing stopped* Notice when the printing is stopped due to paper jam or paper cassette not set.
Page 419: Advanced Security Settings
For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's...
Page 420 SSL/TLS certificate, and then import it the printer by the CA-signed communications when to the printer. certification prevents accessing to the Epson server impersonation and on the Internet from the unauthorized access. In printer, such as addition, communication...
Page 421: Controlling Using Protocols
Administrator Information > > Advanced Security Settings Controlling Using Protocols Controlling Using Protocols You can print using a variety of pathways and protocols. If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecified number of network computers.
Page 422 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print over the Internet. SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices, monitoring, and so on.
Page 423 Administrator Information > > Advanced Security Settings Controlling Using Protocols LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD. The printer is displayed in the Windows network map. Device Name Displays the LLTD device name. LLMNR Settings Items Setting value and Description...
Page 424 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description URL(Wi-Fi Direct) Displays IPP URLs (http and https) when the printer is con- nected by Wi-Fi Direct. The URL is a combined value of the printer’s IP address, Port number, and IPP printer name.
Page 425: Using A Digital Certificate
Administrator Information > > Advanced Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
Page 426 Administrator Information > > Advanced Security Settings Using a Digital Certificate 1. Access Web Config, and then select the Network Security tab. Next, select SSL/TLS > Certificate or IPsec/IP Filtering > Client Certificate or IEEE802.1X > Client Certificate. Whatever you choose, you can obtain the same certificate and use it in common. 2.
Page 427 Administrator Information > > Advanced Security Settings Using a Digital Certificate Items Settings and Explanation Organization/ Organizational Unit/ You can enter between 0 and 64 characters in ASCII (0x20-0x7E). You can divide Locality/ State/Province distinguished names with commas. Country Enter a country code in two-digit number specified by ISO-3166. Sender's Email Address You can enter the sender's email address for the mail server setting.
Page 428 Administrator Information > > Advanced Security Settings Using a Digital Certificate 4. Click OK. A completion message is displayed. Note: Click Confirm to verify the certificate information. Related Information “Application for Configuring Printer Operations (Web Config)” on page 298 & CA-signed Certificate Importing Setting Items Items Settings and Explanation...
Page 429 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Application for Configuring Printer Operations (Web Config)” on page 298 & Updating a Self-signed Certificate Because the Self-signed Certificate is issued by the printer, you can update it when it has expired or when the content described changes.
Page 430: Ssl/Tls Communication With The Printer
Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer 2. Click Import. 3. Specify the CA Certificate you want to import. 4. Click OK. When importing is complete, you are returned to the CA Certificate screen, and the imported CA Certificate is displayed.
Page 431: Encrypted Communication Using Ipsec/Ip Filtering
Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering 3. Click Next. A confirmation message is displayed. 4. Click OK. The printer is updated. Related Information “Application for Configuring Printer Operations (Web Config)” on page 298 & Configuring a Server Certificate for the Printer 1.
Page 432 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Configuring Default Policy To filter traffic, configure the default policy. The default policy applies to every user or group connecting to the printer. For more fine-grained control over users and groups of users, configure group policies. 1.
Page 433 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKE Version Select IKEv1 or IKEv2 for IKE Version. Select one of them according to the device that the printer is connected ❏ IKEv1 The following items are displayed when you select IKEv1 for IKE Version. Items Settings and Explanation Authentication Method...
Page 434 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Remote Authentication Method To select Certificate, you need to obtain and import a CA-signed certificate in advance. ID Type If you select Pre-Shared Key for Authentication Method, select the type of ID for the device that you want to authenticate.
Page 435 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Algorithm Settings It is recommended that you select Any for all settings or select an item other than Any for each setting. If you select Any for some of the settings and select an item other than Any for the other settings, the device may not communicate depending on the other device that you want to authenticate.
Page 436 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Group Policy Setting Items Items Settings and Explanation Enable this Group Policy You can enable or disable a group policy. Access Control Configure a control method for traffic of IP packets. Items Settings and Explanation Permit Access...
Page 437 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Local Port If you select Port Number for Method of Choosing Port and if you select TCP or UDP for Transport Protocol, enter port numbers to control receiving packets, separating them with commas. You can enter 10 port numbers at the maximum.
Page 438 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ IKEv2 The following items are displayed when you select IKEv2 for IKE Version. Items Settings and Explanation Local Authentication Method If you select IPsec for Access Control, select an option. Used certificate is common with a default policy.
Page 439 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering Items Settings and Explanation Transport Mode If you only use the printer on the same LAN, select this. IP packets of layer 4 or later are encrypted. Tunnel Mode If you use the printer on the Internet-capable network such as IPsec-VPN, select this option.
Page 440 Admin, a printer driver and the a scanner driver SNMP Any port Acquiring and configuring of MIB from applications such as Epson Device Admin, the Epson printer driver and the Epson scanner driver Any port Forwarding LPR data RAW (Port9100) 9100...
Page 441 HTTP(S) server (forwarding data of Web Config and WSD) HTTPS (Local) Any port HTTP (Remote) Any port HTTP(S) client (communicating between Epson Connect, firmware HTTPS (Remote) Any port updating and root certificate updating) Configuration Examples of IPsec/IP Filtering Receiving IPsec packets only This example is to configure a default policy only.
Page 442 Administrator Information > > Advanced Security Settings Encrypted Communication Using IPsec/IP Filtering ❏ Authentication Method: Pre-Shared Key ❏ Pre-Shared Key: Enter up to 127 characters. Group Policy: Do not configure. Receiving printing data and printer settings This example allows communications of printing data and printer configuration from specified services. Default Policy: ❏...
Page 443: Connecting The Printer To An Ieee802.1X Network
Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network 2. Import the certificate in Client Certificate. If you have already imported a certificate published by a Certification Authority, you can copy the certificate and use it in IPsec/IP Filtering. To copy, select the certificate from Copy From, and then click Copy. Related Information “Application for Configuring Printer Operations (Web Config)”...
Page 444 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Items Settings and Explanation EAP Type Select an option for an authentication method between the printer and a RADIUS server. EAP-TLS You need to obtain and import a CA-signed certificate. PEAP-TLS EAP-TTLS You need to configure a password.
Page 445 Administrator Information > > Advanced Security Settings Connecting the Printer to an IEEE802.1X Network Related Information “Application for Configuring Printer Operations (Web Config)” on page 298 & “Configuring a CA-signed Certificate” on page 425 & “Configuring a CA Certificate” on page 429 &...
Page 446: Solving Problems For Advanced Security
Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Solving Problems for Advanced Security Restoring the Security Settings When you establish a highly secure environment such as IPsec/IP Filtering or IEEE802.1X, you may not be able to communicate with devices because of incorrect settings or trouble with the device or server.
Page 447 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Security Methods Algorithms IKE authentication algorithm SHA-1, SHA-256, SHA-384, SHA-512, MD5 IKE key exchange algorithm DH Group1, DH Group2, DH Group5, DH Group14, DH Group15, DH Group16, DH Group17, DH Group18, DH Group19, DH Group20, DH Group21, DH Group22, DH Group23, DH Group24, DH Group25, DH Group26, DH Group27*, DH Group28*, DH Group29*, DH Group30* ESP encryption algorithm...
Page 448 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL/TLS communication. If the specified certificate is not correct, creating a port may fail. Make sure you are using the correct certificate. The CA certificate is not imported to the computer accessing the printer.
Page 449 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security CA-signed Certificate is more than 5KB. You cannot import a CA-signed Certificate that is more than 5KB. The password for importing the certificate is incorrect. Enter the correct password. If you forget the password, you cannot import the certificate. Re-obtain the CA-signed Certificate.
Page 450 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Warning Relating to a Digital Certificate Appears Messages Cause/What to do Enter a Server Certificate. Cause: You have not selected a file to import. What to do: Select a file and click Import. CA Certificate 1 is not entered.
Page 451 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Cannot use the Server Certificates that Cause: include more than three CA The certificate file in PKCS#12 format contains more than 3 CA certificates. certificates.
Page 452 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Related Information “Importing a CA-signed Certificate” on page 427 & “Deleting a CA-signed Certificate” on page 428 &...
Page 453: Where To Get Help
Contacting Epson Support........
Page 454: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 455: Help For Users In New Zealand
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 456: Help For Users In Indonesia
Where to Get Help > > Contacting Epson Support Help for Users in Indonesia Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web http://www.epson.co.id ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail...
Page 457: Help For Users In Malaysia
Where to Get Help > > Contacting Epson Support Help for Users in Malaysia Province Company Name Address Phone E-mail DKI JAKARTA ESS JAKARTA Wisma Keiai Lt. 1 Jl. Jenderal Sudirman Kav. (+6221) 5724335 SUDIRMAN 3 Jakarta Pusat - DKI JAKARTA 10220 ess@epson-indonesia.co.id...
Page 458: Help For Users In The Philippines
Fax: 603-5628 8388/603-5621 2088 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...
Page 459: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Vietnam ❏ Product usage questions or problem troubleshooting ❏ Enquiries on repair service and warranty Help for Users in Thailand Contacts for information, support, and services are: World Wide Web http://www.epson.co.th...

This manual is also suitable for:

Et-5800 series

Epson EcoTank L6550 Series User Manual

Quick Links

Related Manuals for Epson EcoTank L6550 Series

Summary of Contents for Epson EcoTank L6550 Series